Using the QPR and Other Performance Tools to Diagnose Performance Part II

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Using the QPR and Other Performance Tools to
Diagnose PerformancePart II

• Service Level, Community Service, Most in Need

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E5. Service Level

• Number of active participants divided by modified
  slots
• Important QPR elements
• Modified Positions (A5)
• Carry-overs (B1)
• New Participants (B2)
• Exits (B3)
• Current Participants (B4)
• Vacancies (B5a)
• Waiting List (B6)
• Critical Management Reports Active and Exited
  for Average Duration Pending Applicants
  Applicants Eligible But Not Assigned Waiting
  List

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Q2 Nationwide Performance

• 125 for YTD puts us on track for 161 by end of
  year at current rate of enrollment
• Nearly identical to YTD performance for last two
  years
• Vacancies declined from 3545 at start of quarter
  to 2972 at end of quarter
• Customer flow (new participants minus exiters) is
  positive by 2590
• Waiting list has declined from PY 2005 and is
  pretty anemic

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Projected Service Level (YTD Service Level
Numerator New Enrollments)/Modified Slots
New Enrollments
Modified Slots
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Projected Service Level (YTD Service Level
Numerator New Enrollments)/Modified Slots
Service Level Numerator
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Projected Service Level
Q2 YTD Service Level Numerator 66792
(E5) Plus Q2 YTD New Enrollments 19371
(B2) Divided By Modified Slots 53417
(A5) Equals Projected Service Level 161 (66792
19371) 53417 161
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New Participants Needed (Modified Slots x
Service Level Goal) YTD Numerator
Modified Slots
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New Participants Needed (Modified Slots x
Service Level Goal) YTD Numerator
Service Level Numerator
Service Level Goal
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How Many More Participants Must I Add By The End
of The Year?
Modified slots (A5) 53417 Times Service Level
Goal (E5) 160 Minus Q2 YTD Numerator (E5)
66792 Equals How many more participants must I
add by the end of the year 18675 (53417 x 1.6)
66972 18675
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E6. Most in Need

• Average number of specified barriers to
  employment recorded for all participants
• Important QPR elements D25-32, 34, 36-39. Show
  individual priorities of service and waiver
  factors
• Waiver factors apply to 48-month durational limit
• Waiver factors may be updated
• Critical Management Reports Pending Applicants
  Applicants Eligible But Not Assigned Waiting
  List

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PY 2007 Q2 QPR, Continued
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PY 2007 Q2 QPR, Continued
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Q2 Nationwide Performance

• 2.52 barriers per participant. No baseline for
  comparison, but higher than expected likely to
  grow as waiver factors are identified
• Comparisons to PY2006
• High percentage of participants with low
  employment prospects
• High percentage of participants with disability
• High rural rate
• Relatively high illiteracy rate considering
  education level
• Very little data on new waiver factors except 75
  and over and persistent unemployment

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E1. Community Service

• How effectively are you using grant money to
  provide community service?
• Hold harmless for any paid training provided
• QPR elements
• Number of Participants Enrolled (B3 and B4)
• Total Number of Hours of Community Service
  Provided (C6)
• Percent of Participants Working 18-22 hours per
  week in Community Service (B13)

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PY 2007 QPR, Section C
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Q2 Nationwide Performance

• 75 is substantially lower than PY 2006
  performance of 86 and below PY 2007 goal of 80
• Vacancies (2972)under-enrollmentno hours
  recorded
• Rejected records1446no hours recorded
• Positive customer flow (B2 and B 13)2590
• Number of hours of community service up slightly
  from Q2 YTD PY 2005 (C6) up dramatically from Q2
  PY 2006. New edit requires entry of hours in any
  quarter when participant was active
• Low number of participants working 18-22 hours
  per week (38) no baseline yet

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What If Scenario 20 Hours Per Week
Participants Providing Community Service
Total community service hours
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What Would the Community Service Measure Be If
Everyone Worked 20 Hours Per Week?

• Numerator number of participants enrolled times
  20 hours per week times 13 weeks minus total paid
  training hours in quarter
• Denominator 21 hours per week times modified
  slots times 13 weeks minus paid training hours
  (same number of hours as in numerator)
• Example
• N 86 participants X 20 hours X 13 weeks - 125
  hours of paid training22235
• D 88 modified slots X 21 hours per week X 13
  weeks - 125 hours of paid training23899
• Community service measure 25875/2389993

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Active Report
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Exited
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Pending Applicant Report
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Applicants Eligible But Not Assigned or on
Waiting List
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Waiting List