QUALITY OF SOCIAL SERVICES FOR PERSONS WITH DISABILITIES GOVERNMENTAL PERSPECTIVE

1
QUALITY OF SOCIAL SERVICES FOR PERSONS WITH
DISABILITIES GOVERNMENTAL PERSPECTIVE

• CVETO URIC, DIRECTOR-GENERAL, DIRECTORATE FOR
  PEOPLE WITH DISABILITIES, MINISTRY OF LABOUR,
  FAMILY AND SOCIAL AFFAIRS, SLOVENIA

2
SLOVENIJA - FACTS

• One of the younger and smaller Central European
  countries,that measures slightly above 20,000
  km2, with a population of slightly bellow 2
  million.
• Economically a medium developed country with a
  GNP of EUR 13,670 per capita
• App. 9 of the whole population are persons with
  disabilities (PWD).
• App. 16,5 of the whole population are over 65
  years old.
• Slovenia ratified UN Convention on the Rights of
  PWD in April 2008
• In 2006 Slovenia adopted National Action Plan for
  PWD 2007 - 2013

3
QUALITY THE CHALLENGE OF PRESENT

• users of services have very diverse demands
• providers experience pressures from their
  founders
• organisations that perform services for persons
  with disabilities are significantly dependent
  upon statutory and implementing acts

4
LEGAL BASES / GUIDELINES FOR THE DEVELOPMENT OF
QUALITY STANDARDS

• UN Convention on the Rights of Persons with
  Disabilities
• Council of Europe, Disability Action Plan
• EU Disability Action Plan 2004-2010
• Council Resolution on the situation of persons
  with disabilities in the European Union

5
KEY ELEMENTS OF QUALITY (HLG, 2007)

• Access to these services For people with
  disabilities means that those services are
  affordable, available, and accessible.
• Quality of social services to people with
  disabilities is a condition for people with
  disabilities to lead full and independent lives,
  to reach their full potential as individuals, to
  contribute to and participate in society.
• It is necessary to combine security with
  flexibility, as well as to ensure compatibility
  among the competences of the Member States with
  the ones at European level as quality of social
  services also depends on traditions and
  diversity.

6
THE KEY CRITERIA

• rights,
• orientation to individuals,
• comprehensiveness and continuity,
• participation,
• partnership,
• result oriented,
• good governance,
• mainstreaming.

7
GOOD PRACTICE SLOVENIA

• Vocational / employment rehabilitation services
• Institute for rehabilitation
• (Homes for elderly people)

8
Network of providers of employment rehabilitation

• 12 vocational / employment rehabilitation centres
  (11 private and 1 public)
• Process is defined on the level of Slovenia
• Procedures follows the same rule
• The monitoring committee on the level of the
  ministry monitors all providers
• Standardisation of services was made in 2006

9
Standards of services of employment
rehabilitation

• Disability assessment is based on the Rules
• Teams of experts have to be well educated and
  have to have work experiences in disability
• Conditions regarding other conditions
  (accessibility, respect of needs, ethical codes)
  are also adressed
• Principle of exellency (European platform for
  rehabilitation) has to be respected
• Affordability, availability, accessibility
• Rights oriented approach
• Partnership with employers, NGO, public and
  private organizations
• Active approach
• Person centered planning
• Working on constant improvement

10
EVALUATIONS

• Evaluation of every service has to be done on the
  level of team at the begining and at the end of
  service.
• Final evaluation at the end of the rehabilitation
  process is neccessary for assessment of
  employability of the person.
• OUTCOMES mainstreaming, supported employment,
  sheltered employment or not possible for
  employment criteria under rules
• Questionnaires for persons with disabilities
• Questionnaires for payers / orders (Employment
  Service and Pension and Disability Insurance)

11
Institute for rehabilitation

• Is the central national
• rehabilitation
• organisation, with
• programs of complex
• rehabilitation for persons
• with mobile disabilities. It
• unites medical rehabilitation
• programs, vocational /
• employment rehabilitation
• programs, research and
• education in the field of
• rehabilitation..

12
(No Transcript)
13
THANK YOU FOR YOUR ATTENTION!