BALANCED SCORECARD

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BALANCED SCORECARD
for Accounting and Finance
RAMI FAYAD TAE PARK KATHY SHEN
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AGENDA
1. Scorecard Overview 2. Technologies 3. Cost
versus Return
4. Return on Investment 5. Satisfaction and
Ratings 6. Recommendations
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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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BALANCED SCORECARD

• Measures a companys activities in terms of
• its vision and strategies
• Composed of four perspectives including
• Financial
• Customer
• Internal Business Processes
• Learning and Growth
• Used to
• Clarify and update budgets
• Identify and align strategic initiatives
• Conduct performance reviews

Financial
Internal Business Processes
Customer
Vision and Strategy
Learning and Growth
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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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TECHNOLOGIES
Technologies Considered SAP Balanced
Scorecard Performancesoft Balanced Scorecard
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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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TECHNOLOGIES

• SAP BSC Key Features
• Supports Balanced Scorecards at all
  organizational levels
• Leverages industry specific best practices
• Fully integrates BSCs into Strategic Enterprise
  Management
• processes
• Links the Balanced Scorecard with the business
  execution
• system
• Fully web enabled

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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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TECHNOLOGIES

• Performancesoft BSC Key Features
• Provides a simple, colour-coded and intuitive
  interface
• Strong support for Performance Management
  frameworks like
• Six Sigma
• Creates powerful and detailed Strategy Maps
• Supports a variety of data sources via Open Data
  Access

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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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COST VERSUS RETURN
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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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COST VERSUS RETURN
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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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RETURN ON INVESTMENT
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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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SATISFACTION
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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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REQUIREMENT RATINGS
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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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ADVANTAGES

• SAP
• petGRO employees have already received training
  with other
• SAP products
• Implementation time will be lower because of
  previous SAP
• installation
• Seamless integration with SAP modules and
  components
• Provides a greater return on investment in the
  medium term
• A large majority of previous users surveyed were
  satisfied

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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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ADVANTAGES

• Performancesoft
• Product costs considerably lower for
  installation and training
• Forecasted to breakeven within the first year
• ROI exceeds SAP system for the first three years
• Provides an easy to use interface with a low
  learning curve
• Strong internal support through tutorials,
  troubleshooting guides
• and other aids

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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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DISADVANTAGES

• SAP
• Installation and training costs are higher
• Cost exceeds return until mid 2008
• Lower ROI compared to Performancesoft until 2010
  
• More complicated user interface and more
  required training

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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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DISADVANTAGES

• Performancesoft
• Less powerful product designed primarily for
  SMEs
• Integration with SAP modules is comparatively
  limited
• Lower ROI from 2010 to 2012 and overall
• Training programs are neither customized nor
  exhaustive
• Low satisfaction among previous users

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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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RECOMMENDATIONS

• General Recommendation
• Either offering has a very high forecasted ROI
  and would improve performance management within
  petGRO

• Technology Recommendation
• SAP Balanced Scorecard is the superior choice
  for petGRO
• Provides a greater ROI
• Was better rated in petGROs internal analysis
• Has demonstrated greater satisfaction among
  users
• Integrates more closely with our existing SAP
  systems

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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS
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THANK YOU
Questions?
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OVERVIEW TECHNOLOGIES COST V. RETURN
ROI SATISFACTION / RATINGS RECOMMENDATIONS