Telecare

1
Telecare Lifelines Community Service (TLC)
TLC

• Pilot to Service

2
Pilot
TLC

• 2005 Jan 2007
• 82 service users
• Positive qualitative results
• Quantitative Data within specific case studies
• Decision to mainstream March 2007

3
Strategy
TLC

• Converge Telecare Lifelines Service into new
  single service (TLC)
• Stakeholder Buy-In
• Service Plan
• Service Structure
• Revenue Plan
• Roadmap

4
Telecare Lifelines Community Service (TLC)
TLC

• 7,500 Lifeline customers
• Upgrade to PNC5
• Upgrade 3,500 Piper hardwired connected customers
  to dispersed alarms
• Upgrades to include smoke alarms and fall
  detectors where required

5
Stakeholder Buy-In
TLC

• City Council management politicians
• Stoke PCT
• Supporting People
• Carers Organisations
• Service Users
• Care Health professionals

6
Stakeholder Buy-In
TLC

• Secured funding for three years
• City Council 650k
• Stoke PCT 150k / year
• Supporting People 287k / year
• Lifeline revenue (current) 198k / year
• Retained PTG 200k
• Sponsorship ??

7
Service Plan
TLC

• Self Funding by 2010
• Commission for Affluence (let those who can pay
  support those who cannot)
• Increase access both in ways to acquire the
  service and who can get it
• 20,000 service users by 2010
• Better data to forecast increasing need trends
  and future social care service requirements

8
Service Structure
TLC

• Dedicated Management Team
• Technical Team currently four members
• Marketing Team
• Expanded Control Centre Team
• 24/7 Response Team initially 5 members
• Integrated referral and assessment within all
  social care and health services

9
Revenue Plan
TLC

• Grow paying customer base
• Develop partnership working with other
  authorities and RSLs
• Add new chargeable services e.g. Loneworker,
  Planned Holiday /Relief Response
• Sell all assistive technology products and
  services

10
Service Roadmap
TLC

• Jan 08 - New service team in place
• Feb 08 - Community Matrons Telehealth launch
• Mar 08 - TLC Forum (2 day awareness event)
• Mar 08 - Response team launch
• April 08 - Extracare Telehealth launch
• April 08 - Loneworker launch
• May 08 - Web site launch
• 2008 - Retail access

11
Service User Roadmap
TLC

• Mar 09 Mar 10 Mar 11
• Lifelines 7,100 10,200 12,900
• Telecare (2/3 sensors) 3,400 4,800
  6,600
• Telecare 215 540 750
• Telehealth 145 240 400
• Response (paying) 100 220
  350
• Loneworker 300 700 1,200

12
Supporting other Initiatives
TLC

• Stay_at_Home Scheme (Dementia)
• Carers Emergency Scheme
• Wrap Around (Dom care)
• Community Matrons (Long term conditions)
• PCT Lifestyle Managers (preventative)
• Service Assessment

13
Summary
TLC

• Strategy for sustainability
• Commissioning for affluence
• Increase access to the service by providing a
  responder for those with no carer
• Provide access to stand alone assistive
  technology and advice to early risk service users
  
• Take the service to those that need it - do not
  wait for them to come to us
• Track individual and group early users to monitor
  trends and forecast future service demands

14
TLC

• Give your loved one some TLC