TELECARE SERVICES ASSOCIATION

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TELECARE SERVICES ASSOCIATION

• QUALITY STANDARDS IN TELECARE

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.integral not marginal

• Person centred planning and self directed support
  to become mainstream and define individually
  tailored support packages. Telecare to be viewed
  as integral not marginal

Putting People First - Dec 2007
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Vision for Telecare

• Integrated Health, housing and social care
  systems
• Multi-agency approach that fits into local
  delivery plans and commissioning arrangements
• Focus on needs of service users and carers
• Range of telecare services, from home security to
  telehealth eg vital signs monitoring for long
  term conditions

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Maintaining Quality Standards in Telecare

• Consumers know what to expect
• Focus on outcomes rather than processes
• Encourages development of good practice
• appropriate ethical foundations
• choice, consent, user control
• performance standards
• engagement of users and stakeholders
• risk minimisation
• Reassurance and confidence to users, carers,
  health and social care agencies and service
  commissioners
• Encourages innovation and competitiveness

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Moment of Truth for Telecare Users
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Telecare Process
Referral
Negotiation with User
Assessment
Determining Service Framework
Commissioning Service
Consents
Review
Service Operation
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TSA Code of Practice for the delivery of Telecare
Services
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Growth in TSACode Compliant Services
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Accreditation Mechanisms

• External and Independent Audit
• Inspection Body UKAS accredited
• Pre- audit (optional)
• Full Audit
• Annual Maintenance Inspection x2
• Full Audit

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Accreditation Support

• Advice and guidance from TSA
• Best Practice shared among membership
• Pre audit visit available
• Training Programmes
• Supported by Good Practice Guides and Self
  Assessment Checklists

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TSA Code of Practice

• I am ..particularly pleased to see the
  contribution TSA has made to driving up standards
  of quality in the sector and regulating
  professional practice through its Code of
  Practice Liam Byrne,
• I should first of all like to thank you for all
  the excellent work that TSA continue to undertake
  to support the delivery of the telecare and
  telehealth agenda Alan Johnson,

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CODE OF PRACTICE REVIEW
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Code of Practice Review

• Consumer charter
• Links with legislative Framework UK wide
• Ethics and consent
• Information sharing protocols
• Stakeholder involvement
• Key performance indicators
• Telecare implementation manuals
• CoP Management Board
• Launch in May 2008 (with support!)
• and forthcoming
• Code for telehealth

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The Bottom Line
Can all these people rely on the service
provided? The TSA aims to ensure that they can!
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Telecare Services Association

• For more information contact
• Marian Preece 01606 872333
• marian.preece_at_telecare.org.uk
• www.telecare.org.uk