Increase Customer Retention and Build Greater Recurring Revenue | Vindicia Select

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7 Steps to IncreaseCustomer Retention with
Vindicia Select
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Why Customer Retention Is Critical
5 increase in revenue
25 more subscribers
In 24 months
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7 Steps to Strike a Balance
Communicate
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Optimize Retry Logic
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Try Vindicia Select
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7 Steps
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Be Aware
Manage Your Resources
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Maximize Payment Processor Features
Think Outside the Box
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1. Communicate
Communicate about the value of your service, not
renewals.
Over-communicating about renewals gives passive
subscribers an excuse to leave.
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2. Optimize Retry Logic
Change your retry dates. A repeated Thursday
retry wont work for customers who get paid on
Friday.
Focus on days where you have greater success,
like Fridays, Saturdays and Sundays.
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3. Be Aware
When you get error codes signifying lost or
stolen cards, dont move forward.
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4. Maximize Payment Processor Features
Take advantage of Account Updater fetches, making
sure to allow enough time for responses.
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5. Think Outside the Box
Help your customers keep the services they want.
Avoid losing more than one month of revenue by
retrying the card in a single billing period.
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6. Manage Your Resources
Further maximize retention by going beyond simple
retries. Turn to an agile solution that doesn't
drain your IT resources or require changes to
your billing system.
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7. Try Vindicia Select
See revenue uplift of as much as 5
Reduce involuntary churn up to 25
See revenue uplift of as much as 5
Increase customer retention in days, not months
Reduce involuntary churn up to 25
Increase ACLV
Increase customer retention in days, not months
Vindicia Select
Increase ACLV
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Vindicia Select
Vindicias cloud-based recurring payment and
customer retention solution works seamlessly with
your existing billing platform.
Keep your customers connected to the
subscriptions they love and your business
connected to the revenue you need.
Vindicia Select
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Try Select for Free
Learn more about our complimentary Vindicia Trial
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