The Progress of the NGOSS initiative towards simpler integrated management

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The Progress of the NGOSS initiative towards
simpler integrated management

• Martin Creaner
• Vice President CTO TeleManagement Forum
• September 2002

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• Worldwide Consortium of 400 Operators, Suppliers
  Integrators
• Focus on Automating Operational Management and
  Business Processes
• By advancing available Technologies and Solutions
  within Global Communications Industry
• We
• Provide Wealth of Industry Knowledge
• Facilitate Agreements between Companies
• Provide Opportunities for Experimentation
  Co-operative Development

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Key Work Programs
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NGOSS

• NGOSS is a multi-faceted program designed to
  produce an implementable OSS/BSS framework
• The major elements of NGOSS are
• Business Process Model
• Systems Framework
• Platform Architecture
• Shared Data Model
• Compliance Program

NGOSS Elements map to one another to form an
end-to-end framework for OSS
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NGOSS Methodology
Methodology system of principles and procedures
applied to a discipline
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NGOSS Methodology
eTOM
Methodology system of principles and procedures
applied to a discipline
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Evolution of eTOM
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NGOSS Business Map
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eTOM - The Level 2 Processes

• eTOM GB921a approved and sub teams working
  towards updates of GB921 in time for Vegas

Level 1 Horizontal Grouping
External Entity
Level 2 Process Element
Level 1 Vertical Grouping
Customer
Operations
Strategy, Infrastructure and Product
Fulfillment
Assurance
Billing
Operations Support Readiness
Infrastructure Lifecycle Mgmt
Product Lifecycle Mgmt
Strategy Commit
Customer Interface Management
Marketing and Offer Management
Customer Relationship Management
Product Offer Portfolio Capability Delivery
CRM Operations Support Process Management
CRM Operations Readiness
Product Development Retirement
Marketing Capability Delivery
Marketing Communications Promotion
Selling
Billing Collections Management
Customer QoS / SLA Management
Problem Handling
Marketing Fulfillment Response
Order Handling
Product, Marketing Customer Performance Assessm
ent
CRM Capability Delivery
Sales Channel Development
Sales Channel Management
Retention and Loyalty
Service Management Operations
Service Development Management
Service Management Operations Readiness
Service Operations Capability Delivery
Service Configuration Activation
Service Problem Management
Service Quality Analysis, Action Reporting
Service Specific Instance Rating
SMO Support Process Management
Service Planning Commitment
Service Performance Assessment
Service Strategy Policy
Service Development Retirement
Resource Management Operations
Resource Development Management
Resource Problem Management
Resource Data Collection, Analysis Control
Resource Operations Capability Delivery
Resource Technology Plan Commitment
Resource Management Operations Readiness
Resource Provisioning Allocation to Service
Instance
RMO Support Process Management
Resource Performance Assessment
Resource Technology Strategy Policy
Resource Restoration
Resource Development
Supply Chain Development Management
Supplier/Partner Relationship Management
S/P Purchase Order Management
S/P Problem Reporting Management
S/P Performance Management
S/P Settlements Billing Management
S/P Buying
S/P Relationship Management Operations Readiness
Supply Chain Development Change Management
S/PRM Operations Support Process Management
Supply Chain Performance Assessment
Supply Chain Planning Commitment
Supply Chain Capability Availability
Supply Chain Strategy Policy
Supplier/Partner Interface Management
Enterprise Management
Enterprise Quality Mgmt, Process IT Planning
Arch.
Strategic Enterprise Planning
Research Development Technology
Acquisition
Brand Management, Market Research Advertising
Process Arch. Management Support
Info Systems Strategy Planning
Market Research Analysis
Strategic Business Planning
Enterprise Architecture Planning
Group Enterprise Management
Brand Management
Knowledge Management
Business Development
Technology Acquisition
Research Development
Human Resources Management
Financial Asset Management
Stakeholder External Relations Management
Disaster Recovery, Security Fraud Management
Disaster Recovery Contingency Planning
PR Comm. Relations Management
Shareholder Relations Management
Employee Labor Relations
Regulatory Management
Legal Management
Workforce Strategy
Workforce Development
HR Policies Practices
Fraud Management
Security Management
Procurement Management
Real Estate Management
Financial Management
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NGOSS Methodology
SIM
Methodology system of principles and procedures
applied to a discipline
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NGOSS System Map

• Systems Integration Map (SIM GB914) available and
  new project charter being prepared

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NGOSS Methodology
Red Team underway addressing Contract
Specification, Behavior Control, Security,
Metamodel and Distribution Services aspects of
the Architecture. Major deliverables scheduled
for TMW Las Vegas 2002
Methodology system of principles and procedures
applied to a discipline
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NGOSS Methodology
Shared Information/Data Modeling team (SID) has
been released as document number GB922.
Methodology system of principles and procedures
applied to a discipline
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What Is SID

• The SID is an organized collection of business
  and system entity definitions and UML models that
• Provide a common information/data language
• Depict the relationships among the entities
• Provide a set of management abstractions

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SID and NGOSS

• SID is the NGOSS glue
• Provides a
• business view
• system view
• implementation view
• Three views necessary to ensure that business
  requirements can drive system design and
  implementation

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NGOSS Methodology
NGOSS Complience TMF 050 and TMF 050a have been
produced and are available for member comment.
Methodology system of principles and procedures
applied to a discipline
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Compliance Program Documents (TMF 50, 50A)

• TMF 050 provides
• Business justification
• Current business scope
• Testing components expected
• Testing strategy/principles
• Available as member evaluation

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Compliance Program Documents (TMF 50, 50A)

• TMF 050A provides
• Information model
• Test classification
• Test cases
• XML schemas
• Available as member evaluation

Testing Information Requirements
(TMF050A) (Technology Neutral)
Technology Specific Testing Implementation
(TMF050B, C, D) (Technology Specific)

• TMF 050B, C, D are under construction

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NGOSS Methodology
Red Team
SIM
SID
NGOSS Complience
eTOM
Methodology system of principles and procedures
applied to a discipline
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Using NGOSS
Business View System View Implementation View Runtime View Knowledge Base
SP Inventory of Business Processes eTOM GB921
SP Inventory of OSS Systems SIM GB914
ISV to ISV software integration Red Team Outputs SID GB922 Compliance TMF050 TMF050A
Systems architecture planning and development Red Team Outputs
TMF Catalyst Team eTOM GB921 SIM GB914 Red Team Outputs Catalyst Demonstration at TMF SID GB922 Compliance TMF050 TMF050A
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Summary

• The NGOSS teams have made significant progress
  over the past 18 months.
• Major challenge going forward include
• completion of a number of the working areas
• promote tight end to end linkage
• To influence this work . get involved!!