Communication

1
Communication

• Chapter 7

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Communication

• Any information sharing activity
• How do you share information?

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Communication 2 forms

• Interpersonal
• Transferring info influencing the behaviors of
  people on a one-to-one basis
• Organizational
• Agency transmits info to staff participants

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Functions of Verbal Com.

• Persuasion/influence
• Information sharing
• Social/Expressive
• Conflict resolution Command/Instruct

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Effective Communication

• Speak/write to your audience
• Children are different than adults
• Culture differences
• Write to 3rd - 5rd grd level

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Effective Communication

• Communicate to share ideas
• Get to the point
• Dont try to impress with large vocabulary
• Be clear concise in directions

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Effective Communication

• Consider both fact feeling aspects of
  communication
• Consider intent vs. interpretation

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Barriers to Communication

• Prejudge sender or receiver
• Having disorganized thoughts
• Having strong emotions
• Poor listening skills

• Defensive
• Lack of a willingness to talk
• Sharing too much information at 1 time
• We hear what we want to hear
• Filtering of information

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Effective Verbal Communication

• Know how to say the right thing at the right time
• Know when to be silent
• Improve verbal skills
• Know when to protect info
• Understand personality differences
• Understand gossip how it impacts the work
  environment

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Function of Nonverbal Communication

• Impression Management
• Sign of Membership
• Regulate communication
• Providing feedback
• Substitute for words
• Express social relationships
• Power/dominance
• Affect management
• Social intimacy

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Body Language

• Proximity
• Use of space
• Men vs. Women
• Culture
• Talking distance
• Touch
• Intensity
• Appropriateness of touch

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Body Language

• Eye contact
• Interpreted as honesty
• Use more when listening than speaking
• Helps people feel welcome
• Sometimes culturally based

Tip Make eye contact with members of the group
while giving directions.
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Body Language

• Facial expression
• Happy, sad, angry, bored, engaged, surprised
• Gestures
• Power people use a lot of gestures
• Asian cultures use less, Italians more

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Body Language

• Posture
• Says how you feel
• Confidence
• Physical appearance
• What does a professor look like?
• Professional appearance is necessary
• Piercings
• Tattoos

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Body Language

• Chronemics
• Use of time
• Time is valued
• Being on time shows respect
• Shows competence
• Making people wait is a power ploy

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Paraverbal Communication

• Pitch
• Higher pitched voices sooth feelings, welcoming
• Lower pitches authority
• Rate
• Volume
• Accents

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Listening

• 75 of oral communication is not listened to
• Listening takes work
• For leadersis it your directions or the groups
  lack of listening skills????

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Culture

• Identifiable group of people who share customs,
  language, speech patterns, norms, meanings,
  religion, relationships, or values
• We can belong to many different cultures
• Ethnic background, gender, teen v. older

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Ethnic Variations

• Ethnocentrism belief that ones culture is
  correct proper
• Understand many cultures
• Loudness of voice
• Informal language use
• Different languages spoken

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Racism in Communication

• Inappropriate phrases
• Indian sprints
• Sitting Indian style
• Chinese tag
• Jew down
• White lie
• Yellow bellied
• Identifying someone by race when it is meaningless

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Sexism in Communication

• Always using he
• Guys
• Men girls
• Women children
• Deprecating a gender
• Womens work
• Mens activities
• You throw like a girl