Digital Britain and the Operational Efficiency Programme

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Digital Britain and the Operational Efficiency
Programme Socitms view Socitm South
West September 11th 2009
www.socitm.gov.uk
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Purpose of this session

• Introduce Socitms new policy focus
• Socitms Policy Briefings
• ..... discuss two specific areas .....
• ICT cost reduction (and better services?)
• Digital switchover
• .... your thoughts and feedback on .....
• How should we follow-up these Briefings?
• Future policy areas to work on.

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You are given a free hand ... Identify a local
service that you think could be radically changed
for the better ...
imagine ...
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Who is involved? Whats wrong? SERVICE definitio
n Fixes? Digital components in the fix
mix?
imagine ...
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Vision and core values (what we aspire to)
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Building to achieve the vision (what we must do)
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Envisioning, shaping and championing local public
services future
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Policy related activities what do we do?

• Influencing policy stakeholders and partners -
  specialist programme boards and steering groups,
  events, lobbying - interviews, articles,
  speaking, chairing, roundtables
• Formulating policy horizon scanning, thought
  leadership - facilitating, briefings, responses

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Policy related activities what do we do?

• Policy support, leadership, consultation and
  advice members, regions, Socitm Futures, Local
  CIO Council, Board of Directors/NAC, Membership
  Board, Comm. Board, Business stream managers -
  effective communications Socitm blog, press
  releases, Socitm Newsletter, Socitm Broadcasts,
  communities of practice and other social
  networking tools

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Wider context - sense of crisis

• Population growth
• Carbon footprint
• The elderly
• Consumerism
• Terrorism
• Growth of Asia
• Energy, food and water shortfalls
• Global recession

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Wider context - sense of opportunity

• Change imperative
• Sustainable future
• Investment and rewards - priorities
• Focus on societal outcomes for citizens,
  businesses, etc.
• Information and ICT
• Dangers too technocratic utopia!

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Plethora of Government policy responses and
initiatives

• Transformational Government
• Efficiency (The Varney Report)
• National Information Assurance Strategy
• Power of Information
• Sustainability and Green IT
• Total Place
• Cyber Security Strategy
• Government IT Strategy
• Building Britains Future
• Digital Britain
• Operational Efficiency Programme

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Socitm Policy Briefings

• Purpose
• Policy support, leadership, consultation and
  guidance for
• Members
• Socitm
• Influencing and formulating policy
• External
• Internal Socitm and local services

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Two related government reportsOperational
Efficiency Programmefinal report
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Operational Efficiency Programme (OEP)

• Five key areas
• back office operations and IT
• collaborative procurement
• asset management and sales
• property
• local incentives and empowerment

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Socitm OEP Briefing - ICT and local public
services

• Cost reduction imperative (and better services?)
• Changing our approach
• Outstanding issues
• Risks
• Benchmarking

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Socitm OEP Briefing - decisions and actions

• Short, medium and long term
• Do more with less
• Work more closely with citizens
• Work together with other organisations
• Maximise the value we get out of existing assets
  and systems
• Governance and programme management

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Socitm Policy Briefing - Digital Britain and
public services

• Broadband Universal Service Commitment
• Citizen engagement
• Digital switchover of public services

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Digital switchover criteria for selecting
services

• Transaction volumes
• Complexity
• Customer groups
• Legislative impacts
• Physical verification
• Efficiency

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Candidate services listed

• student loans
• electoral registration
• school registration
• debt advice

... demonstrator projects?
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IT cost reduction and better services(?) IT or
IT and business? Feasibility? Ideas/projects/initi
atives underway or planned? Digital
switchover Issues for local services? Criteria
for selection? Candidate services?
Discussion
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How should we follow-up these policy
briefings? Future priority policy areas?
Questions?