Managing End-User Development of Digital Library Resources to Support User Communities

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Managing End-User Development of Digital Library
Resources to Support User Communities

• Robert R. Downs
• Center for International Earth Science
  Information Network
• Columbia University
• rdowns_at_ciesin.columbia.edu
• http//www.ciesin.columbia.edu

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Opportunities for DL Development

• Plan development efforts
• Define the user community
• Identify user community needs expectations
• Work with user community representatives
• Provide opportunities for user participation

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Planning DL Development

• Align Objectives with Organizational Goals
• Define Scope of Development Effort
• Define Scope of Services to be Offered

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Organizational Alignment

• Organizational Goals
• Executive Support
• Champion

• Resources
• Competence
• Interest

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Scope of Digital Library Services

• Collection (Domain and Types)
• Dissemination
• Intended Users (New or Current)

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Scope of DL Development

• Work to be done
• How it will be done
• Implementation gt Operation

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Define the User Community

• Organizational Mission, Policies, Plans
• Current Stakeholder Groups
• Identified Groups in Need
• Groups that Use Targeted Collection

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User Community Groups

• Researchers (Scientists Scholars)
• Practitioners, Managers, Policy Makers
• Students (traditional life long learners)
• Teachers (K-12 Higher Education)
• Librarians (Corporate, Public Academic)

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Identify User Community Needs and Expectations

• Communication Channels for Users
• Services to Meet User Needs
• User Expectations

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Communication Channels for Reaching the User
Community

• Suggestion Box/Form
• Focus Groups
• Questions/Interviews

• Online Surveys
• E-Mail Contact Point
• Other Digital Libraries

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Services to Meet User Needs

• Content Documents and Data Sets
• Discovery and Analytical Tools
• Support Services
• Community Outreach

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Support Services to Meet User Needs

• System Support
• Domain Support
• Training
• Colloquiums

• FAQ List
• Tutorials
• Metadata db
• On-line Reference db

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User ExpectationsVigilantly scan for ways to
meet new, unidentified, and evolving requirements.
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Working With User Community Representatives

• Collaborators
• Partners
• Advocates

• Advisory Group
• Content Contributors
• Reviewers/Testers

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Provide Opportunities for User Community
Participation

• E-Mail Discussion Groups
• Calls For Participation
• Professional Societies
• Newsletters and Announcements

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Robert R. DownsCenter for International Earth
Science Information NetworkColumbia
Universityrdowns_at_ciesin.columbia.edu
http//www.ciesin.columbia.edu http//sedac.ciesin
.columbia.edu