One Stop Center Operations and Service Delivery

1
One Stop Center Operations and Service Delivery

• Governor Kaines Workforce Reform Agenda

2
Team Management

• A collaborative effort built around consensus -
  Committees and/or Workgroups Assist the WIB in
  developing the following
• Business Plan
• One Stop Facility Physical Layout
• Communications and Technology Plan
• Service Integration
• Finance Committee
• Others

3
Cost Allocation

• Resource Mapping Exercise by One Stop Center
  Finance Committee
• Center-wide Operational Budget by management team
• Determination of Fair Share Contributions based
  on allocation and resource sharing methodology

4
Facility Planning
WIB Director and Operator Lead Early Meetings
with Local Partners - Focus on Quality Customer
Service and Cost Saving Efficiencies

• Office Space Questionnaires (OSQs)
• Staffing Needs
• Individual Space Needs
• Common/Shared Space

5
Information Technology Plan

• If a partner or One Stop Operator as the
  leaseholder or site owner is subject to Virginia
  Information Technologies Agency (VITA), VITA will
  be the primary IT provider
• Non-VITA entities may contract with VITA or use
  alternate provider that can enter into agreement
  with VITA if needed

6
Functional Alignment

• Integrated Team Based Environment
• Customer Focus Strategies
• Service Mapping
• Service Duplication
• Functional Service Delivery Teams
• Front Counter
• Intake and Assessment
• Job Placement Services
• Business Services

7
Administrative Support

• Centralized Location
• Incoming Calls Routed By Function Not Agency
• Mail, Fax, Staff Messages
• Purchasing
• Equipment Maintenance
• Conference Room Scheduling
• Data Entry

8
Questions and Concerns

• Marietta Salyer
• One Stop System Director
• Office of the Workforce Advisor
• Patrick Henry Building, 4th Floor
• 1111 East Broad Street
• Richmond, Virginia 23219
• [phone]
• Marietta.Salyer_at_governor.virginia.gov