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WRITING BAD NEWS LETTERS

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WRITING BAD NEWS LETTERS Ms.debbie f. dianco WRITING BAD NEWS LETTERS Bad News Letters Letters that convey a refusal or other unpleasant information. – PowerPoint PPT presentation

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Title: WRITING BAD NEWS LETTERS


1
WRITING BAD NEWS LETTERS
  • Ms.debbie f. dianco

2
WRITING BAD NEWS LETTERS
  • Bad News Letters
  • Letters that convey a refusal or other unpleasant
    information.
  • The goal of writing "unpleasant" messages is not
    only to give the bad news, but also to keep the
    goodwill of the reader--a difficult task!

3
WRITING BAD NEWS LETTERS
  • - Bad News Letters take the indirect appraoch in
    delivering information.
  • BUFFER (Usually Neutral)
  • Main Idea
  • Neutral Or Positive Closing

4
WRITING BAD NEWS LETTERS
ADVANTAGES
  • The agreeable beginning helps to identify the
    subject.
  • Since readers haven't been disappointed, they are
    still receptive.
  • They are better prepared to analyze and
    understand reasons behind decisions.

5
WRITING BAD NEWS LETTERS
ADVANTAGES
  • Because reasons are presented before the bad
    news, readers are almost sure to read them.
  • Closing on a pleasant or neutral note assists in
    taking emphasis off the bad news.
  • In addition, an acceptable alternative can be
    offered.

6
WRITING BAD NEWS LETTERS
1.   Neutral Beginning Begin with a "buffer" paragraph to put the reader in a positive frame of mind before the bad news subject is introduced. The "buffer" paragraph should be a neutral idea on which both the reader and the writer can agree and should not reveal that the letter or memo is about bad news or good news.
2.   Reasons Follow with the facts behind the bad news
3.   "No" Let the facts lead naturally into the bad news that is de-emphasized
4.   Positive Close(alternative) Close with a goodwill-building statement that is not related to the bad news subject, preferably an alternative.
7
WRITING BAD NEWS LETTERS
  • Dont say NO in the first sentence.
  • Dont mislead the reader by implying a positive
    response.
  • Dont talk down to the reader.
  • Dont be apologetic.
  • Dont use worn out language.
  • Dont use negative language.

8
WRITING BAD NEWS LETTERS
cannot understand error shocking
damage fault surprising
defective go wrong unable
delay inconvenience unfortunately
dissatisfied regret wrong
9
SOURCE URL
  • http//planet.tvi.cc.nm.us/ba122/Letters20and20M
    emos/Bad20News.htm
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