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Public Distribution System - Chhattisgarh Case Study

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Public Distribution System - Chhattisgarh Case Study. BPR & Technology in PDS. A.K.Somasekhar. Technical Director, NIC – PowerPoint PPT presentation

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Title: Public Distribution System - Chhattisgarh Case Study


1
Public Distribution System - Chhattisgarh Case
Study
  • BPR Technology in PDS
  • A.K.Somasekhar
  • Technical Director, NIC

2
PDS in Chhattisgarh
  • 40 Lakh poor families receive 35Kg rice and
    other essential commodities through 10,900 Fair
    Price Shops at highly subsidized rate of Rs 2/-
    and Rs 1/-

3
Problem Areas Addressed
  • Delay in monthly allocation
  • Delay in lifting and transportation
  • Diversion/leakages
  • Fake ration cards
  • Lack of accountability at all levels
  • Lack of community participation
  • Lack of transparency

4
Solution
  • Technology along with necessary Business
    Process Re-engineering (BPR) used to address the
    problem areas with the main objective of reducing
    diversion and improving the efficiency of
    delivery mechanism.

5
BPR Other Reforms
  • De-privatization of FPS
  • Door step delivery
  • Improving economic viability of FPS
  • Out reach of FPS is increased
  • PDS Infrastructure strengthened

6
  • Can Technology Stop Corruption?
  • (Discussion)

7
Process Reforms
  • Main features
  • Unified ration card database
  • Automated Allotment
  • Submission of FPS sales details through statutory
    declaration
  • FPS Inspection
  • Web-based application at distribution centers
  • Truck dispatch information through SMS
  • Truck Photograph to replace gate pass

7
8
Process Reforms (Contd)
  • (1) Unified ration card database
  • Cancellation of old ration cards
  • New Custom made ration card for each family, with
    details by decentralized data entry but
    centralized printing
  • New ration cards with hologram and Bar code
  • Distributed in public/gram sabha
  • Ration card database now maintained through
    web-based module

8
9
Process Reforms (Contd)
  • (2) Automated Allotment
  • An FPS database with attached ration card details
    has enabled automated allotment by entering per
    card parameters every month
  • Eliminated grafts involved (to get excess
    allotment) in manual allocation
  • Eliminated delay in communication of allotment
    details to the FPS
  • Communication of manual allotment to FPS took 14
    days, while online allocation takes only one hour
    (NISG)

9
10
Process Reforms (Contd)
(3) Submission of FPS sales through declaration
  • Submission of declaration by FPS made compulsory.
    Capturing the details of sales, helps issuing PDS
    commodities considering the closing balance of
    FPS
  • Eliminates building surplus stocks at FPS.
    Surplus stock was mostly diverted
  • Physical verification of stocks of 10 FPS on the
    basis of submitted declaration every month

10
11
Process Reforms (Contd)
(4) Inspection of Fair Price Shops
  • 33 of FPS selected randomly by the computer are
    to be inspected by FI every month and inspection
    details are to be entered in the system.
  • Out of that 33, a certain no. of FPS shall be
    selected randomly by computer for District Food
    officers inspection.
  • Out of the FPSs inspected by District Food
    Officer. Certain number of FPS shall be selected
    randomly by computer for inspection by state
    level officers.
  • Any difference found in the inspection reports of
    the same shop shall be viewed seriously.

11
12
Process Reforms (Contd)
(5) Web-based application at distribution centers.
  • All operations through a web based application
    developed in-house, with the help of NIC
  • 200 VSAT network on lease
  • Broadband/USB based connectivity as backup
  • Up to date lifting information
  • Real time inventory management
  • Computerised receipt
  • Automated reconciliation between warehouses

12
13
Process Reforms (Contd)
(6) Truck dispatch information through SMS
  • SMS messages automatically sent whenever truck
    challans are printed for FPS at the distribution
    centre
  • Sample SMS
  • Shop 442003100/Baktara, Truck CG 09 B0791,
    Rice 198.1 qtl. Sugar 7.12 qtl. Salt 10.96 qtl.
    Date 20 APR 10 1549.
  • Any citizen can register his mobile number on
    citizen interface web site and get SMS free
    (cg.nic.in/citizen)
  • No. of SMSs dispatched so far 1,13,270
  • Panchnama at FPS during unloading of PDS
    commodities

13
14
Process Reforms (Contd)
(7) Inter district movement
  • SMS to both the DMs, Civil Supplies Corporation
  • SMS to all the 3 GMs of CSC if the truck not
    received within 3 days of dispatch
  • Truck photograph with latitude and longitude, on
    pilot basis

14
15
Transparency Community Participation
  • All trucks coloured yellow
  • Call centre
  • Citizen portal
  • Chawal utsav (Rice Festival)

15
16
Transparency Community Participation (Contd)
(1) Yellow truck carrying PDS commodities
16
17
Transparency Community Participation (Contd)
  • (2) Call centre Complaint Monitoring System
  • A call centre to lodge complaints or for any
    inquiry, with toll free number 1800-233-3663.
    Operational between 8 AM and 10 PM on all working
    days, since 21st January, 2008
  • Call centre number displayed at every FPS
  • Complaints lodged are entered in a web-based
    application and monitored in real time at all
    levels
  • Grievance redressal status is available online in
    public domain

17
18
Transparency Community Participation (Contd)
(3) Citizen Portal cg.nic.in/citizen
18
19
Transparency Community Participation (Contd)
  • (4) Chawal Utsav (Rice Festival)
  • Chawal Utsav celebrated at each FPS on 7th of the
    month
  • PDS commodities distributed in presence of
    vigilance committee members and Nodal officer
    appointed by the Collector
  • 40 sales of the month during Chawal Utsav

19
20
3 Point Strategy to use technology to reduce
leakages in PDS
  • Create transparency so that every one knows what
    is supposed to happen and what is happening.
  • Provide most convenient system to lodge
  • complaint, in case some discrepancy is found.
  • Build confidence that all the complaints lodged
    through the system shall be investigated at the
    earliest.

21
Thank you
  • A.K.Somasekhar
  • som_at_nic.in
  • 94252 02643
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