Malcolm Baldrige Award for Education

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Malcolm Baldrige Award for Education

• Kyle Carney

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What Will be Covered

• Baldrige for Education
• How Can it be Used in Your Organization?
• Baldrige for Education In-Depth
• How it works
• Baldrige in Action
• Putting it to the Test
• Summary
• Readings List

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Baldrige for Education

• History
• In the Mid 1980s US recognizes need to improve
  Quality Assurance measures
• Malcolm Baldrige National Quality Improvement Act
  of 1987 issued by US Congress
• Purpose is to improve competitiveness of US
  businesses in a global market by
• identifying and recognizing role-model businesses
• establishing criteria for evaluating improvement
  efforts
• disseminating and sharing best practices

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Baldrige for Education (cont.)

• History
• 1999 Expanded to Healthcare and Education
• 2005 Expanded to Nonprofit and Government
  Organizations
• The Education Category has received 151
  applicants since its inception in 1999
• 8 Applicants have been selected as recipients of
  the Award

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How Can it be Used in Your Organization?

• Brainstorming
• Spend 5 minutes writing issues/concerns within
  the Education industry
• Without talking, categorize each of these issues
  collectively
• After categorizing, there should be an
  established list of key concerns in the industry,
  with specifics for each concern

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How Can it be Used in Your Organization? (cont.)

• Brainstorming
• List established categories that were
  brainstormed
• Take a couple minutes and think how applying for
  the Baldrige award can help improve each category
• Discuss

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Baldridge for Education In-Depth

• Getting Started
• Eligibility
• Before Applying, must check eligibility of your
  firm
• 1. Visit Baldrige website
• - http//www.nist.gov/baldrige/publications
• Click on Baldrige Award Application Forms
• Click on Eligibility Form
• Proceed to fill out Word Document

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Baldridge for Education In-Depth (cont.)

• Getting Started
• Application
• To Apply your firm for the Malcolm Baldrige Award
  for Education
• Click on Application Form on the Baldrige
  website
• Submit the form, along with
• Application Fees
• Application Report

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How it Works

• Purpose
• Raise awareness about the importance of
  performance excellence in driving the U.S. and
  global economy
• Provide organizational assessment tools and
  criteria
• Educate leaders in businesses, schools, health
  care organizations, and government and nonprofit
  agencies about the practices of best-in-class
  organizations
• Recognize national role models and honor them
  with the only Presidential Award for performance
  excellence

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How it Works (cont.)

• What Organizations receive
• Feedback from team of experts
• Focus on organizational Improvement
• Opportunity to be a national role-model
• If selected, prestige of the Presidential Award

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How it Works (cont.)

• After Application, Baldrige Award Examination
  follows in 3 stages
• Independent Review
• Consensus Review
• Site Visit Review
• Not every stage is guaranteed
• At the end of each stage, a judge or group of
  judges will review that section and determine
  whether or not your company progresses

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Baldrige Evaluation Process
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How it Works (cont.)

• How You are Judged
• Based on 7 Categories (next slide)
• Each of these categories can be broken down into
  two dimensions
• Process
• Methods your organization uses for improvement
• Categories 1-6
• Results
• Outputs and outcomes in achieving the
  requirements
• Category 7

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How it Works (cont.)
Baldrige Education Criteria for Performance
Excellence Framework
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How it Works (cont.)

• Stage 1 Independent Review
• Baldrige Application is given to an Examiner
• Examiner thoroughly reviews application
• Examiner judges organization based on 7
  categories (previous slide)
• Based on the scores, Examiner sends report for
  Stage 2 Consensus Review

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How it Works (cont.)

• Stage 2 Consensus Review
• Application is sent to a group of Examiners
• Examiners review the organization individually
• Examiners then participate in a conference call
  until coming to a consensus with each category
• Examiners determine if organization qualifies for
  site visit
• If not, organization is given an in-depth
  feedback report

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How it Works (cont.)

• Stage 3 Site Visit
• Group of Examiners travel to site of organization
• Examiners spend 6-7 days on-site
• 1-2 of these days are spent alone reviewing notes
• Final report will be used in the determination of
  the Baldrige Award Winners

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Baldrige in Action

• Richland College
• Located in Dallas, TX
• One of 7 community colleges in the area
• First Community College in the nation to win the
  Baldrige Award

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Baldrige in Action (cont.)

• Richland College
• From 2002-2005, number of students to complete
  curriculum increased from 500 -1660
• From 2000-2005, enrollment increased by 2,000
  students
• Excellent leadership training 22 of its former
  employees presidents at other colleges

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Putting it to the Test

• Refer back to Richland College
• http//www.baldrige.nist.gov/PDF_files/Richland_Co
  llege_Profile.pdf
• Spend 10-15 minutes filling out the Self-Analysis
  Worksheet for Categories 1-2 (Leadership
  Strategic Planning) as if you were Richland
  College

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Putting it to the Test

• Discuss some of the strengths Richland has
• What are your organizations biggest strengths?
• What are some strategies your organization can
  implement to emulate Richlands success?
• Set a day for your organization to thoroughly
  complete this worksheet for itself

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Summary

• Malcolm Baldrige National Quality Award for
  Education established in 1999
• Purpose is to educate organizations in
  performance excellence management
• Must be eligible to apply
• Application process broken into 3 stages
• Independent Review
• Consensus Review
• Site Visit
• If eligible, receive invaluable feedback from
  team of experts, renewed focus on organizational
  improvement, and potential opportunity to be a
  national role-model prestige of the
  Presidential Award

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Suggested Readings/Sources

• Badri, Masood Abdulla, Hassan Selim, Khaled
  Alshare, Elizabeth E. Grandon, Hassan Younis,
  Mohammed Abdulla, (2006) The Baldrige Education
  Criteria for Performance Excellence Framework
  Empirical test and validation, International
  Journal of Quality Reliability Management, Vol.
  23 Iss 9, pp. 1118-1157
• Daniels, Susan E.  (2002). First to the
  top. Quality Progress, 35(5), 41-53.  Retrieved
  March 27, 2011, from ABI/INFORM Global. (Document
  ID 120660016)
• National Institute of Standards and Technology.
  "Baldrige by Sector Education." Web. 27 Mar.
  2011. lt http//www.nist.gov/baldrige/enter/educati
  on.cfmgt
• Ruben, Brent D., Travis Russ, Stacy M. Smulowitz,
  Stacey L. Connaughton, (2007) "Evaluating the
  impact of organizational self-assessment in
  higher education The Malcolm Baldrige/Excellence
  in Higher Education framework", Leadership
  Organization Development Journal, Vol. 28 Iss 3,
  pp.230 250