Performance Indicators For Emergency Management

1
Performance Indicators ForEmergency Management

• S. M. Faulk, Specialist
• Emergency Preparedness

2
Introduction

• Fluor Hanford, Inc. (FH) is making use of leading
  indicators and statistical methodology to assist
  in safety
• Uses statistical process control (SPC)

3
Emergency Management Performance Evaluation

• FH emergency management has used exercises,
  assessments, and trending and analysis of issues
  in corrective action management system
• Management requested that leading indicators be
  developed for use in emergency management area

4
Emergency Management Performance Evaluation

• FH emergency management has recently developed
  performance indicators using SPC based on
  practices for project drill scheduling, conduct,
  and evaluation
• Drills scheduled and conducted
• Drill success
• Emergency response organization proficiency

5
DOE Voluntary Protection Program (VPP)

• Simply complying with regulations is not
  sufficient for continual improvement
• VPP has helped to focus
• management and union
• efforts and teaming
• Leading indicators fit in with
• worksite analysis

6
Performance Indicator Description

• Data are plotted in time sequence
• Baseline average (center line) is added
• Upper control limits (UCL) and lower control
  limits (LCL) are added
• UCL and LCL represent the expected range of
  variation in the data.
• See Hanford Trending Primer at
  http//www.hanford.gov/safety/vpp/trend.htm.

7
Performance Indicator Use

• The control chart helps characterize the data
• Management must interpret the information,
  formulate the appropriate action, take the
  action, and determine the effect of the action
• Leading indicators are a method to influence
  performance versus a method to predict performance

8
Current Indicators

• Drills scheduled versus drills conducted
• Percentage of drills evaluated as successful
• Number of emergency response organization members
  evaluated versus scheduled
• Percentage of emergency response organization
  members evaluated as proficient
• Percentage of proficiency objectives successfully
  completed

9
A Color-Coded Dashboard

• Integrated presentation
• Combines the best of balanced scorecard with
  SPC
• Better than rolling all data into one index
• Allows a systems approach
• Management determines acceptable performance

10
Red, Yellow, and Green
11
Conclusion

• Performance indicators, used with other
  assessment techniques, can be an effective tool
  in assessing emergency management programs
• Currently being successfully used in other safety
  management programs
• Can provide insight for decision-making