Operational

1
Day-to-day/BAU
Stakeholders
Ad hoc
Operational
VPS
Issue raised
Internal Issues
DEPT
External Issues
Contact via Department intranet or representative
Process Issue
Process Issue (that cannot be resolved by the
Department)
VicFleet
Contact via intranet or Relationship
Manager (policy)
Supplier
Contact via website or Account Manager
Contact Account Manager
Contractual
GSD
Contact via 1 - VGPB website 2 - Rules of Use 3 -
GSD Category Manager
Supplier
For contractual issues contact the Account
Manager (who will contact the Category Manager at
GSD)

• Low intensity involvement
• Issues that cant be resolved through other
  options

• High intensity involvement
• Issues with quoting
• Issues with payroll

• Medium intensity involvement
• Used for resolving process issues such as
  reporting and FBT transactions