What do we mean by Knowledge Sharing?

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What do we mean by Knowledge Sharing?
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Data, information and knowledge
Data 1855TG313
Information Thai Airways flight 313 leaves New
York at 1855
Knowledge Thats not a good flight often busy
and delayed.
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Nature of knowledge

• Quite literally, what people know
• Knowledge is experience, insights, skills,
  concepts, feelings, ideas, ways of thinking or
  working
• Highly contextual
• Intangible, difficult to measure

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Tacit vs Explicit Knowledge

• Only a small portion of what we know is
  codifiable or explicit
• The vast majority of knowledge is tacit or
  uncodifiable

Iceberg Metaphor taken from SigmaConnect
http//www.sigmaconnect.com
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One example of a KM cycle
Activity
Create, discover
Apply
Experience/ Lessons Learnt
Practices and Processes
Knowledge Assets
Distill, validate, share, capture
Adopt, adapt, share
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Why share knowledge?

• At the project level
• Opportunity to learn through interactions with
  peers
• Increases work effectiveness, e.g. through
  problem-solving
• Learning from experiences can help prevent from
  reinventing the wheel
• New ideas and solutions can lead to more
  innovations, more out-of-the box thinking

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Why share knowledge?

• Benefits to the community can include
• Increases the reach of successful ideas and
  approaches
• Provides recognition to the community
• Draws out the diversity of expertise within a
  community
• Other?

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KS Success Factors

• Commonality of Purpose To what extent are you
  facing similar obstacles with others?
• Usefulness To what extent does the sharing
  actually give you things you need?
• Trust How safe do you feel sharing what you know?

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Examples of KS Methods
After Action Review
Communities of practice
World Café
Storytelling
Peer Assist
Knowledge Fairs
Chat show
Open Space
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Examples of KS Tools
Tagging
Blogs
Photo sharing (e.g Flickr)?
Social bookmarking
Wikis
Digital video
YouTube
Collaborative websites
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In groups

• What aspects of this presentation, if any, need
  further clarification?
• Identify and write 1-3 questions on cards
  provided.