NPTF SUMMER SESSION

1
NPTF SUMMER SESSION

• HOLDING THE LINE

2
Agenda

• Future NPTF meetings
• Cost saving ideas
• Progress to date
• What else can we do?
• NGP infrastructure status
• UPS for building entrance/closets electronics
• PennNet Phone
• General discussion

3
Meeting Schedule

• April 6 (planning session)
• May 4 (strategy session)
• July 20 (strategy session-reducing costs)
• August 3 (cancelled)
• September 21 (Wireless, monitoring, Active
  Directory, anything else?)
• October 19 (Security/ID management)
• November 16 (rate setting)

4
Background

• We have held a few NPTF planning sessions, we
  talked to many of you individually and we
  discussed ideas within ISC.
• Of the many topics that surfaced
• Some are going to IT Roundtable
• PGP whole disk encryption support for LSPs
• Standards for Content Management System on Penn
  web services
• Wireless/Guest Credentials
• Some are operational and are being addressed
• Tactical PennNet Phone concerns
• Many we will provide status on over the next few
  months at NPTF
• NGP infrastructure
• NG Wireless
• Security/ID Management
• A few new ideas have emerged that we could
  consider doing centrally in FY11
• Fault monitoring
• Active directory
• Data center

5
Background (Continued)

• Given that we are in very tight economic times
  and all have decreasing funds available
• Given that we dont appear to have any glaring
  problems to fix
• Given that we started 8 new Security/ID
  management projects last year
• It feels like FY11 should be steady-state year
• Should we shift our focus on how best to lower
  costs by eliminating legacy services,
  consolidating services, etc?

6
Progress To Date (continued)

• Our projected average FY10-14 expenses are a
  9.5 reduction from FY09.
• We have reduced expenses and lowered costs in
  many areas
• Port savings of nearly 800k (2 years)
• Central Service Fee savings of about 200k (2
  years)
• IP addresses are only 1.67 in FY10
• PennNet Phone
• 1M annual savings to Penn when completed in FY
  13
• Increased storage of 250 Meg for email at no
  additional cost for FY10

7
Progress To Date (Continued)

• We continue to work aggressively to lower costs
  on all contracts and purchases
• SAN and wireless most recent successes
• We are seeking opportunities to eliminate costly
  legacy services/applications
• Websec moving to Cosign
• After 12/09, it will cost us over 10k/month to
  maintain Websec
• We urge you to migrate your applications
• We are offering free use of our contractors if
  you need help
• We are looking at other opportunities to lower
  cost or enhance service
• Evaluating outsourcing of video streaming service
• Outsourcing Student Email (several thousand
  accounts in most schools)
• Should we do faculty/staff email?

8
Progress To Date (Continued)

• We have also outsourced successfully
• Main web for peaks and redundancy
• ACD
• Operator Services (898-5000)
• Other creative uses emerging
• Overflow phone traffic (SRFS)
• Appearance of 7X24 operation (Wharton)
• Given high development costs, why not VoIP?
• Cisco Avaya are over 50 higher, have
  proprietary phone sets and have high license fees
  for their software.

9
Services To Consider Consolidating

• Data center
• Virtualization
• For development
• Other purposes
• Email
• Video teleconferencing
• Others?

10
Potential New Services

• Video content capturing
• Telepresence
• Second Life
• Expanded use of Operator Services
• Expanded use of call center services
• What else?

11
NGP Infrastructure

• By the end of FY10, the NGP project will be
  substantially completed
• All NAPs completed
• All single mode fiber to NAPs completed
• Single mode fiber to all buildings in FY 10
• Dual gig to key buildings (91) in FY 10
• We have protected against the risk of most single
  points of failure (2 week outages down to none or
  4 hours) and have enhanced capacity (100 Meg on
  old fiber to 100Gig with new).
• Should we be doing more dual Gig?
• The CSF has never paid for this work.

12
Gig Connected Buildings (Dual Feed)
Building Code Description Primary NAP (Uplink) Secondary NAP (Uplink)
ACH Anatomy Chemistry ModV Gig BLKRouter - Gig
ANB Annenberg Center Levy Gig HNT - Gig
APP Annenberg Public Policy Bldg Levy Gig HNT - Gig
BLK Blockley Hall ModV - Gig HNT1- Gig
BNH Bennett Hall Vag - Gig NIC - Gig
BRB Bio-Medical Research Building 1 Modv - Gig HNT - Gig
BRC Bio-Medical Research Building 2 Modv - Gig HNT - Gig
CAS Caster Building HNT - Gig Vag - Gig
CHM Chemistry Labs Vag Gig Modv - Gig
CHP Public Safety 4040 HNT Gig LEV - Gig
COL College Hall Vag Gig Modv - Gig
CPN Colonial Penn HNT - Gig Vag - Gig
CRB Clinical Research Building Modv - Gig HNT - Gig
CUT Nursing LIFE Building Levy Gig NIC - Gig
DRL David Rittenhouse Labs Vag - Gig NIC Gig
DUB Dubois Building (Low Rise North) HNT Gig LEV - Gig
ENG English House NIC - Gig HNT Gig
EVN Evans Dental HNT - Gig SCH Gig
FKB Franklin Building NIC Gig Vag Gig
13
Gig Connected Buildings (Dual Feed)
Building Code Description Primary NAP (Uplink) Secondary NAP (Uplink)
FUR Furness Building Vag - Gig HNT - Gig
GEO Left Bank Vag - Gig NIC - Gig
GYM Gimbel Gym NIC Gig HNT Gig
HIL Hill House Vag - Gig NIC - Gig
HNT Huntsman Hall HNT - Gig Vance Gig
HNW Harnwell House LEV - Gig Modv- Gig
HRN High Rise North (Rodin) LEV - Gig Modv- Gig
HRS High Rise South (Harrison) LEV - Gig Modv- Gig
HSE Class of 1925 House LEV Gig Modv Gig
HSH Hill Pavillion LEV - Gig HNT Gig
IST Vagelos Labs NIC Gig Vag Gig
JSN Johnson Pavilion (Med School) ModV - Gig HNT Gig
KIN Kings Court NIC - Gig HNT Gig
LDY Leidy Labs ModV - Gig HNT Gig
LEV Levy Dental HNT - Gig SCH - Gig
LOG Logan Hall HNT - Gig Vag - Gig
MCN McNeil Building HNT - Gig Vag - Gig
MEY Meyerson Hall HNT - Gig Vag - Gig
MKC 3624 Market St. NIC Gig MKE - Router
14
Gig Connected Buildings (Dual Feed)
Building Code Description Primary NAP (Uplink) Secondary NAP (Uplink)
MKE 3535 Market St. CHNR - Gig MKC-Router
MKT 3440 Market St NIC - Gig Vag - Gig
NEB Nursing Education Building ModV - Gig HNT - Gig
SCC Steinberg Conference Center Huntsman Rtr - Gig Vance - Gig
SCH Schattner Building Lev Gig EVN - Router
SDH Steinberg Hall-Dietrich Hall HNT Router - Gig Vance - Gig
SEAS/GRW Graduate Research Wing (Moore) Vag - Gig NIC - Gig
SPC 3609 Spruce LEV - Gig MODV - Gig
SPE Sansom Place East (Nichols) NIC - Gig HNT - Gig
SPW Sansom Place West (Grad Tower) NIC Gig HNT - Gig
VAN Vance Hall ModV Gig HNT Rtr Gig
VHP Vet Hospital VRB Router - Gig LEV - Gig
VPL Van Pelt Library Vag Gig Huntsman Rtr - Gig
VPM Van Pelt Manor HNT Gig LEV - Gig
VRB Veterinary Medicine Teaching Research Building ModV Gig Vet Hospital Rtr Gig
WAL 3401 Walnut St. NIC - Gig Vag - Gig
WMS Williams Hall Vag - Gig HNT - Gig
15
Gig Connected Buildings (FY 10)
Building Code Description Comments Building Code Description Comments
AFC Adams Fine Arts Building Group BOK Bookstore Computer Connection
EAP Eastern Apparatus CHN Quad
HAJ Hajoca WXPN CHT 3910 Chestnut Adult Literacy TRC
HOU Houston Hall Mission Continuity Site EIS Eisenlohr
HTC Hutchinson Gym Building Group FEL Fels School of Govt. Building Group
IRV Irvine Auditorium Mission Continuity Site GEB Graduate Education Bldg
LSB Life Sciences Building HAY Hayden Hall Building Group
LSL Law School Library INT International House ???
MAY Mayer Hall LCT 3601 Locust Walk Building Group
MEB Stemmler Hall LSW 3805 Locust Walk Building Group
MGN Morgan Building Building Group RAL Ralston House ???
MLA Med Labs (John Morgan) SFA 3537 Locust Walk Building Group
MSC Music Building Building Group MEL Mellon Bank Building Group
MUS Museum LFR Lauder Fscher Building Group
PSY Psychology Labs OVH Old Vet Hospital Building Group
POB Psychology Office Building Building Group ROS Rosenthal Building Group
SFR Stouffer Triangle HNT Gig SLC St. Leonard's Court General Council
MKA 3401 Market St. Building Group WTM Weightman Hall Athletics Franklin Field
16
Redundancy (UPS)

• As we move towards data, voice and video IP-based
  systems and services that all rely on electrical
  power, how much protection should we do and can
  we afford?
• We have back up generators and UPS in the 5 NAPs.
  So theoretically they should not go down.
• Network availability is high (between 99.9 and
  99.99 uptime or between 1 and 9 hours of
  downtime/year), it cannot be better than the
  building power, without substantial costs
• Building power is not 99.999 from
  PECO/Facilities.
• While we do not have solid historical data, we
  began recording data on power outages beginning
  in March 2007.
• Since March 21,2007 the campus has had 138 hours
  of outage due to power loss in 47 buildings.
• Generally, outages are either very short (blip)
  or 1 hours.

17
Redundancy (UPS)

• It costs about 2400 per location to install UPS
  (assuming the UPS has 45 minutes of battery time
  and no other wiring closet work need to be done).
  
• Cost of 600 per 30 minutes additional battery
  time
• Rough ongoing costs would be approximately
  700/yr per location.
• Based on 6 year Chassis and 3 year Battery life
  cycles.
• NT manages over 650 wiring closets on campus
• Annual cost would be about 455K

18
Redundancy (UPS)

• Alternatively, we could just do UPS on the
  building entrance devices (Routers and Switches).
• There are only 100 Building Routing locations.
• Without UPS, a short electrical blink causes them
  to reboot, forcing a 5-10 minute outage.
• This would mean for that duration, there would be
  no services that require the network including
  phones.
• Annual cost for UPS on Routed Building Entrance
  devices 70k
• There are another 65 Building Switch locations
• Annual cost for UPS for Remaining Building
  Entrance Switch devices 46k (these are BEs that
  are closet switches used in one or two closet
  Bldgs)
• Are you interested in this? Is it worth spending
  this much to protect against 45 minutes of
  outage?

19
Campus Buildings with Generators

• Anatomy Chemistry (Outside) (4)
• Annenberg School Unit 1 (BSMT MR Roof) (5)
• Blockley Hall (BSMT MR) (8)
• BRB II Unit 1 2 (Roof) (24)
• BRC (24)
• CHEM 73(PH Elevator RM) (5)
• CRB Unit 1 2(Ground FL. MR) (14)
• Fisher/Bennett Hall (BSMT MR) (3)
•  Franklin Field Archives (Outside) (2)
• 1920 Dining Commons (BSMT MR) (1)
•  Hamilton House (BSMT MR) (10)
•  Harnwell House (BSMT MR) (9)
•  Harrison House (BSMT MR) (10)
• Hill Pavilion (5)
• Huntsman Hall (PH MR) (15)
• Ice Rink (BSMT MR) (1)
• Johnson Pav. (PH MR) (7)

•  Left Bank (Ground Fl. MR) (3)
•  Liedy Labs (BSMT MR) (2)
•  Levine Hall (PH MR) (?)
• Levy Dental (Ground FL.MR)  (2)
•  Life Sciences (2)
• L.R.S.M. (PH MR) (?)
•  Mayer Hall (Ground FL. MR) (1)
•  Meyerson Hall (BSMT MR) (5)
• MKE 3535 Market St.
• MKC 3624 Market St.
• MKT 3440 Market St.
•  MOD-6 Unit 2 (Ground FL. MR) (1)
•  MOD-7 (Outside ) (1)
• GRW of Moore School (BSMT MR) (?)
•  MUDD BLDG. (BSMT MR) (1)
•  Museum Academic Wing (BSMT MR) (8)
•  Nursing Education (PH MR) (7)
•  Pottruck Center (BSMT) (1)
•  Richards/John Morgan (Outside) (2)

• Samson Commons East (BSMT MR) (14)
• Samson Commons West (BSMT MR) (14)
• Schattner Hall (PH MR) (3)
• Stienberg C.C. Fire Pump (BSMT MR) (12)
• Stellar Chance  (PH MR) (5)
• Stemmler Hall Unit 1 (PH MR Roof) (6)
• Stouffer Triangle (3)
•  Tandem BLDG. (Outside) (1)
•  Tannenbaum Hall (PH MR) (7)
• Vagelos Hall (PH MR) (3)
•  Vance Hall (BSMT MR) (7)
•  V-HUP (BSMT MR) (4)
•  Old Vet School (PH MR) (5)
•  Williams Hall (BSMT MR) (3)
•  3401 Walnut ST. (BSMT MR) (9)
•  

20
UPS Units

• MINUTEMAN UPS 2000  ED2000RM
• Base Unit/15 minutes 2 RU
• Rack Mountable
• MINUTEMAN EDBP48XL  EXTENDED RUN TIME BATTERY
• Base Unit/30 minutes 2 RU
• Rack Mountable

21
Current Status
Summary
More than 2,200 Phones Deployed. Goal of 5000 in FY10. 20,000 by FY 13.
Enhanced Multi-line services available Bridged Line Appearance, Phones supporting up-to 20 lines
Centrex-Asterisk pilot voice mail program ended. Customers recommended to migrate to PennNet Phone
Expanding Support Model to include Telephone Support Providers (TSPs)
Trialing alternatives to simplify process for support providers to report trouble tickets Using a web frontend to Remedy. We do this today for analog telephony with very good results.
22
Current Status

• For most new phone requests, PennNet Phone is the
  default
• Polycom 550 offered in place of traditional
  single and two line sets
• Set prices have been reduced from 8/month with
  Cisco to 4 and 2.50 with Polycom as of FY 10.
• Wall-mount phones available for classrooms and
  laboratories
• Electronic signature for Terms of Service
  agreement no longer required by OGC
  http//www.upenn.edu/computing/voice/general/basic
  s.html
• PennNet Phone headsets now stocked at the
  Computer Connection http//prowiki.isc.upenn.edu/
  wiki/PennNet_Phone_Polycom_Headsets
• E911/511 Location Information provided to the
  Campus Police and Philadelphia PSAP for
  traditional and PennNet Phone services
• Lunchtime Learning Supporting the PennNet Phone
  Service offered second Tuesday of every month
  http//www.tts.isc.upenn.edu/oncampus.asp
• PNP SIG starting in September 2009 9/23 _at_
  100pm

23
Supporting PennNet Phone

• Quarterly PennNet Phone Special Interest
  Group-Proposed Agenda
• Operational update
• Known issues
• Roadmap discussion
• Useful Tips
• Solicit Customer feedback regarding service and
  installations
• Open questions
• People planning a large migration or in the
  process of migrating should attend

24
Order Management System

• Business Problem/Need
• Currently LSPs and TSPs provide order information
  via disjointed spreadsheets and multiple emails
• Business Vision/Goal
• Web based application that guides users through
  the order process automating the dispatch, close
  and billing tasks
• Benefits and Success Measures
• Increase accuracy and completeness of entered
  orders
• Stream-line communications regarding services
  requested
• Monitor progress of order requested via web
  service
• Service Implementation
• Summer - ISC back office staff and Project
  Managers
• Fall - LSPs and TSPs

25
FY 10 Service Roadmap
Fall Feature Release Schedule features to turn
on/off based on time-of-day/day-of-week. For
example, Call Forward between 500pm and 830am.
Summer Program Traditional M9316 and M9417 Sets
retired. Electronic Terms of Service
discontinued by OGC Rollout PennNet Phone Order
Management System
Spring Feature Release Increase number of sets
supported in a Ring Group (limit is 4) Provide
Call Hunting - advance to more than one telephone
number (Phone A -gt Phone B -gt Phone C)
26
Upgrade to PennNet Phone What
to expect
Summary
Lower charges
Web access to feature control
Cheaper and quicker moves and changes
Option to have voicemail delivered to your email account
911 and 511 services remain the same between traditional and PennNet Phone services
PennNet Phones do not work during power and network outages
Traditional phone (Octel) voice mail messages will not be migrated to PennNet Phone
Customer will need to record new voice mail greetings and create a new password
Not all features available as yet (intercom)
27
FY 10 PennNet Phone Rates
(Monthly)

• Assumptions
• Meridian Business Set depreciated over a 60-month
  period for this comparison
• Waived until end of FY 10
• Two new Polycom sets at 2.50 or 4.00/month
• Some monies available for infrastructure work
  for PNP installations, if entire buildings are
  done

28
PennNet Phone

• There will be a 1M reduction in expenses for
  Penns telephony with the full deployment of
  PennNet Phone by FY13.
• What obstacles exist to full deployment?
• What is your perception of the service?
• What should we be doing differently?

29
Interested in auditing your
telephone lines?

• Send a request to service-requests_at_isc.upenn.edu
  asking for a review of your telephone lines that
  have not had any billable usage calls placed from
  them for the past 12 months.
• The reviews should potentially result in reducing
  the number of telephone lines and voice mail
  boxes currently in use.
• Some groups are seeing a 10 - 20 reductions in
  total telephony expenditures
• Departments may use the review to identify lines
  for disconnect
• Lines can be suspended for 2 weeks disallowing
  telephone calls
• Lines then are disconnected

30
General Discussion

• Legacy services to drop?
• What services to consolidate?
• New services to offer?
• Other??