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Quality Assurance

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Quality Assurance (Best Practices) Manual Quality Assurance Manual It s a long way to go . The History What is the Definition of Quality ... – PowerPoint PPT presentation

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Title: Quality Assurance


1
  • Quality Assurance
  • (Best Practices)
  • Manual

2
Quality Assurance Manual
  • Its a long way to go .
  • ? The History
  • ? What is the Definition of Quality
  • ? Quality in Rotary Youth Exchange
  • ? Quality Management-System
  • ? Quality Assurance Manual

3
Quality Assurance Manual
  • Definition of the Term Quality
  • A Non-Profit Organisation and its activities are
    of high quality, when the need and expectations
    of the program participants and the responsible
    collaborators are covered effectivly (targets)
    and efficiently (economically) and at the same
    time find acceptance and support by the partners
    and the public!

4
Quality Assurance Manual
  • Quality in Rotary Youth Exchange
  • Create the best possible Product and satisfy
    all distributors and customers!
  • ( Our Product are according to Al Kalter the
    Students/Program Participants we send out or
    receive.)

5
(No Transcript)
6
Quality Assurance Manual
  • Some Basics
  • ? Important part of the Mangement System
  • ? Clearly structured
  • ? Short wording Easy to read
  • ? Practical tool in checklist manner
  • ? Not intended for the drawer!

7
Quality Assurance Manual
  • Manual Contents
  • ? Introduction
  • ? Definitions
  • ? Mission Statement
  • ? Chapter 1 - 7
  • ? Appendixes

8
Quality Assurance Manual
  • Chapter 1
  • Control of Standards
  • ? RI Code of Policies
  • ? RI Certification Requirements
  • ? Incorporation (Bylaws, Articles of Corporation,
    Body of Laws etc.)
  • ? Document Control System
  • ? Storage and Disposal of Records

9
Quality Assurance Manual
  • Chapter 2
  • Functional Organisation, Planning and Program
    Development
  • ? Committee, Functions, Human Resources
  • ? Strategic Planning and Quality Management
  • ? Marketing Concept - Approach Target Groups,
    Promotion
  • ? Crisis Management , Emergency Measures

10
Quality Assurance Manual
  • Chapter 3
  • Our Product The Students/Program Participants
    (Outbound and Inbound)
  • ? Selection
  • ? Preparation, Orientation, Training, Checking
  • ? Program Rules, Integration, Reports, Claims
  • ? Schools and Ongoing Support (Counsellors,
    Host Families, Distr. Coodinators )
  • ? ROTEX

11
Quality Assurance Manual
  • Chapter 4
  • Program Management and Control
  • ? Roles of Distr./MD YEP Committees and Clubs
  • ? Club Youth Service Officers, Counsellors
  • ? Host Families (Selection, Training, Support)
  • ? Partnership Countries/Districts (Agreements),
    Continuity, Safety Assurance
  • ? Staff Working Contracts (Job Descriptions),
    Training, Written Procedures etc.
  • ? Non Conformance/Complaints, Early Returns

12
Quality Assurance Manual
  • Chapter 5
  • Students Review and Reporting
  • ? Students Reports
  • ? Reporting Host Families, Counsellors
  • ? Intermediate Talk-Session
  • ? School Supervision, Contacts
  • ? Club Involvement, Students Integration
  • ? Freetime Activities, Educational or Vocational
    Providers
  • ? Rebound Debriefing

13
Quality Assurance Manual
  • Chapter 6
  • Finances and Insurance
  • ? Financial and Budgetary Provisions
  • ? Program Participants Fees/Contributions
  • ? Financial Backing (Rotary, Government etc.)
  • ? Financial Reporting
  • ? Third Party Insurance for the Organisation
  • ? Health and Third Party Insurance for Program
    Participants

14
Quality Assurance Manual
  • Chapter 7
  • Audit, Review and Analyses
  • ? Internal Audit
  • ? External Audit
  • ? Annual Review (District, MD, RI)
  • ? Input Corrective and Preventive Action to
    Planning Process

15
Quality Assurance Manual
  • Some final Thoughts and further Procedure
  • Thank you for your interest and attention!
  • and please do not forget The Quality Assurance
    Manual will not be produced for the drawer, but
    for a great step forward in our care for the
    Young Generation and the future of our great
    Program and Rotary.
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