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NCVTS OVERVIEW

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Title: VTS OVERVIEW Author: installerxp Last modified by: RVDDD00 Created Date: 9/19/2013 1:48:15 PM Document presentation format: On-screen Show (4:3) – PowerPoint PPT presentation

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Title: NCVTS OVERVIEW


1
TAG TAX
  • NCVTS OVERVIEW
  • 2013 PERSONAL PROPERTY
  • ADVANCED SEMINAR

2
TOPICS
  • APPEALS ADJUSTMENTS
  • VALUES
  • SITUS
  • DEFAULT ADDRESS
  • COUNTY TRANSFER
  • WEBSERVICE CALLS
  • ACP
  • U-DRIVE-IT
  • EXCLUDED
  • LEASED VEHICLES
  • TAG TRANSFERS
  • ABSTRACT STATUS

3
APPEALS ADJUSTMENTS
  • CITIZEN MUST APPEAL TO THE COUNTY
  • CITIZENS HAVE 30 DAYS BEFORE AND AFTER THE DUE
    DATE TO APPEAL.
  • LPA/DMV CANNOT CHANGE VALUE
  • ONLY THE COUNTY MAY CHANGE VALUE.

4
PROPERTY TAX VALUES
  • Values are currently provided by TEC as they have
    been in the past (process not changed)
  • File is sent from TEC, loaded in the VTS and
    valued during the upload process
  • LPAs/DMV cannot value a vehicle for property tax
    purpose.
  • HC , CT UT appear to be the most difficult to
    value due to the length not being provided
  • We are working with TEC to review the valuation
    process especially on these body types

5
SITUS
  • IF THE COUNTY CODE OR ADDRESS IS NOT CORRECT THE
    LPA/DMV MUST MAKE THE CHANGE
  • IF THE ADDRESS COUNTY ARE CORRECT BUT THE SITUS
    DISTRICT IS INCORRECT THE COUNTY MUST MAKE THE
    ADJUSTMENT

6
DEFAULT ADDRESS
  • EACH COUNTY MUST HAVE A DEFAULT ADDRESS
  • IF FOR ANY REASON STARS MAKES A CALL TO THE VTS
    FOR A NEW TAX AMOUNT AND THERE IS NOT A MATCH
    BETWEEN THE ADDRESS FROM DMV TO THE ADDRESS IN
    THE SITUS REPOSITORY IT WILL USE THE DEFAULT
    ADDRESS ( WHICH MAY RESULT IN A HIGHER TAXES)

7
DEFALUT ADDRESS CONT
  • GENERIC ADDRESS- DO NOT RELY ON THESE ADDRESSES
    EACH MONTH. THEY WERE PROVIDED AS A TOOL HOWEVER
    YOUR FIRST PRIORITY SHOULD BE TO UPDATE YOUR
    SITUS REPOSITORY
  • UNECESSARY CALLS TO VTS FOR RECALCULATION
  • DIFFERENT TAX AMOUNT DUE
  • DEFECT HAS BEEN CORRECTED

8
County Transfers
  • PRE BILLING
  • COUNTIES RECEIVE TRANSFERS FROM OTHER COUNTIES.
    THESE RECORDS NEED TO BE UPDATED IN THE STARS
    SYSTEM.
  • IF NOT STARS WILL MAKE WEBSERVICE CALL TO
    RECALCULATE TAX AMOUNT IN THE WRONG COUNTY
  • POST BILLING
  • COMBINED NOTICE HAS THE RIGHT ADDRESS BUT WRONG
    COUNTY. CITIZEN MUST GO TO LPA TO CHANGE.

9
WEBSERVICE CALLS
  • WHY DID LPA CHANGE MY BILL?
  • LPA CANNOT CHANGE A BILL
  • WHEN A WEBSERVICE CALL IS MADE THE VTS WILL VOID
    BILL AND CREATE A NEW ABSTRACT.
  • THIS MAY OR MAY NOT HAVE BEEN INICIATED BY THE
    LPA AGENT. LPA/DMV CANNOT SEE THE BILLS JUST
    AMOUNT DUE.
  • LPA/DMV DOES NOT VOID AND CREATE TAX BILLS
  • VTS/STARS SITUS ADDRESS
  • IF SITUS ADDRESS FROM STARS DOES NOT MATCH VTS
    REPOSITORY THE ADDRESS WILL DEFAULT. ADDRESS MAY
    BE SIMILAR OR A VARIATION. THIS WOULD CALL FOR
    AN ALIAS TO BE CREATED.

10
CONFIDENTIALITY PROGRAM
11
U-DRIVE-IT
  • WHAT ARE U-DRIVE-IT VEHICLES?
  • THESE ARE RENTAL VEHICLES AND ARE TAXED UNDER THE
    GROSS RECEIPTS SUBMITTED TO THE COUNTY
  • HOW ARE THESE HANDLED IN THE VTS?
  • THESE VEHICLES ARE EXCLUDED FROM VTS AND CANNOT
    BE TAXXED UNDER G.S.105-330
  • CITIZEN MUST GET THIS CORRECTED AT THE LPA
  • CITIZEN MUST HAVE USE CODE (PASS) CHANGED AT DMV
    DURING RENEWAL PROCESS FOR TAX TO BE GENERATED.

12
EXCLUDED VEHICLES
  • HOW ARE THESE BILLED?
  • THESE VEHICLES ARE BILLED OUTSIDE OF THE VTS AS
    UNREGISTERED VEHICLES
  • THE VTS PROVIDES AN EXEMPT EXCLUSION REPORT THAT
    IDENTIFIES THESE VEHICLES.
  • ONLY NEW ISSUANCES WILL SHOW UP ON THIS REPORT
  • EXAMPLES OF EXCLUDED VEHICLES
  • PERMANENT MULTI YEAR TRAILER PLATE
  • 3 MONTH FARM PLATE
  • IRP

13
(No Transcript)
14
LEASED VEHICLES
  • WHO PAYS THE TAXES?
  • LESSE IS NOW RESPONSIBLE FOR THE TAXES
  • TAX SHOULD NOT BE RELEASED UNLESS VEHICLE IS
    EXEMPT
  • COMBINED NOTICE WILL BE MAILED TO THE LESSEE
  • REIMBURSEMENT OF TAXES IS BETWEEN THE LESSEE AND
    LESSOR

15
TAG TRANSFERS
  • NOTICE RECEIVED HAS INCORRECT VEHICLE DUE TO TAG
    TRANSFER
  • CUSTOMER HAS TRADED VEHICLES
  • THE TAX WILL BE RECALCULATED AT TIME OF REWEWAL
    ON THE NEW VEHICLE
  • UTILIZE TAX ESTIMATOR ON DMV FOR NEW AMOUNT
  • CANNOT RENEW ONLINE
  • ENHANCE REQUEST FOR STARS TO UPDATE THIS PROCESS
    SO THE INVITATIOIN TO RENEW WILL BE ON THE NEW
    VEHICLE

16
VTS ABSTRACT STATUS
  • VOIDED
  • A NEW ABSTRACT HAS BEEN CREATED DUE TO A
    WEBSERVICE CALL OR A SITUS ADJUSTMENT
  • BILLED
  • ABSTRACT IS READY FOR PAYMENT
  • RFB
  • ABSTRACT HAS BEEN THROUGH THE SITUS AND VALUATION
    PROCESSES AND IS READY FOR BILLING
  • RECEIVED
  • ABSTRACT HAS BEEN CREATED AND NEEDS SOMETHING
    DONE TO MAKE IT RFB SUCH AS SITUS, VALUE OR NOTE
    APPROVAL ETC
  • NOT BILLABLE
  • RECORD IS EXEMPT OR HISTORICAL DATA THAT WILL
    NOT GENERATE A TAX AMOUNT DUE.

17
WHY CANT I ADJUST THE BILL?
  • ISSUE PLATE SERVICE
  • WHEN PURCHASING A NEW PLATE FOR A VEHICLE THE
    CITIZEN ALREADY OWNS OR IS BUYING A TITLE AND
    PLATE IN THE SAME TRANSACTION. THE ABSTRACT
    CANNOT BE ADJUSTED FOR THESE TRANSACTIONS.
    CUSTOMER MUST PAY TAXES AND THEN APPLY FOR
    REFUND.
  • THERE IS AN ENHANCEMENT REQUEST TO FIX THIS ISSUE.

18
THINGS TO REMEMBER
19
  • WHO DO YOU CALL???

20
GHOSTBUSTERS
21
TAG TAX CONTACT INFO
  • WHAT NUMBER DO I CALL?
  • Counties Citizens should contact the HB1779
    call center _at_
  • Helpdesk is for the LPA
  • LPA can only change county code and address

22
Changes to County Contact Website
  • County information printed on invitation to renew
  • County information on DMV Website
  • This information must be sent to
  • Robin Rogers _at_ robin.rogers_at_dornc.com

23
TRANSITION TO DOR
  • DOR WILL BE YOUR SOURCE OF CONTACT
  • EMAIL OUR TEAM WITH YOUR ERRORS, ISSUES, COMMENTS
    OR CONCERNS
  • CONTACTING FARRAGUT OR DMV WILL ONLY DELAY YOUR
    RESPONSE AS THESE ISSUES WILL BE FORWARDED TO OUR
    TEAM FOR REVIEW

24
NCVTS USER GROUP
  • ROLES OF THE USER GROUP
  • Review and discuss possible solutions to issues
    the counties may have
  • Review enhancements request to determine business
    need and feasibility
  • Get feedback from counties to ensure things are
    going well
  • Networking
  • Provide feedback to developers

25
NCVTS USER GROUP MEMBERS
  • NC VTS User Group
  • Chair- Tina Stone, PPS - NCDOR
  • Hosea Wilson- Chowan Co
  • Ed Parker-Henderson County (IT)
  • Tricia Peterson- Mecklenburg Co
  • Mark Edney- Henderson Co
  • Sherri Blackwell- Buncombe Co
  • Greg French- Guilford Co
  • Terri Robbins- Wilson Co
  • Betsy Cummings- Robeson Co
  • Alan Lumpkin- Wayne Co
  • Debra Raynor- Onslow Co
  • Melissa Austin- Randolph Co
  • Tina Abernathy- Montgomery Co
  • Diana Wood- Wilson Count (Finance

26
Additional Resources
  • NCVTS Training Guide
  • NCVTS County User Guide
  • Farragut Learning Center
  • Power Users for you Region
  • Department of Revenue Contacts
  • Tina Stone tina.stone_at_dornc.com
  • Dave Duty david.duty_at_dornc.com
  • Robin Rogers robin.rogers_at_dornc.com
  • Travis Isaacs travis.isaacs_at_dornc.com

27
QUESTIONS
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