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Quality Models


... Associate Professor of Industrial Engineering Slide ... analysis and knowledge ... to the Japanese economic recovery Recipients not ... – PowerPoint PPT presentation

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Title: Quality Models

Quality Models
  • Presented by Dr. Joan Burtner
  • Certified Quality Engineer
  • Associate Professor of
  • Industrial Engineering and Industrial Management
  • Mercer University

Overview of Quality Models
  • The Big Three
  • Baldrige National Quality Program
  • Deming Prize
  • ISO 9000 Series
  • Other Models
  • Joint Commission on Accreditation of Healthcare
  • Software Engineering Institute - CMMI

Baldrige National Quality Program (BNQP)
  • Established in 1987 by US government
  • Formerly known as the Malcolm Baldrige National
    Quality Award (MBNQA)
  • Originally designed to recognize US companies for
    business excellence
  • Later expanded to include education and

Purpose of the BNQP (page 296)
  • Stated goals
  • Help improve organizations performance
    practices, capabilities, and results
  • Facilitate communication and sharing of
    best-practices information among U.S.
    organizations of all types
  • Serve as a tool for organizations understanding
    and managing performance, as well as for guiding
    organizational planning and opportunities for
  • Not prescriptive
  • Not a guarantee of success

BNQP Criteria (page 294)
  • Leadership
  • Strategic planning
  • Customer and market focus
  • Measurement, analysis and knowledge management
  • Human resource focus
  • Process management
  • Business results

Non-U.S. Award Programs
  • Deming Prize
  • Established by the Japanese government in 1951 to
    encourage pursuit of quality improvement
  • Named after Deming to recognize his contribution
    to the Japanese economic recovery
  • Recipients not restricted to Japanese companies
  • Shingo Prize for Excellence in Manufacturing
  • Established in 1988
  • Designed to promote lean manufacturing concepts
  • European Quality Award
  • Established in 1991

Introduction to ISO 9000
  • Model for a documented quality management system
  • Series of standards established by the
    International Organization for Standardization
  • Based on the belief that a well-designed and
    carefully managed quality management system can
    provide confidence that the product or service
    produced by the quality management system will
    meet customer expectations and requirements page

ISO 9000 Principles
  • Meet customer requirements /exceed customer
  • Leadership develops and sustains an environment
    that encourages employee involvement
  • Workforce enabled for benefit of themselves and
    the organization
  • Inputs, resources, outputs managed as a process
  • Systems approach to managing the organization
  • Goal of continual improvement
  • Emphasis on fact-based decisions
  • Mutually beneficial supplier relationships

ISO Related Standards - 1
  • ANSI/ISO/ASQ Q190115-2004 Guidelines for Quality
    and/or Environmental Management Systems Auditing
  • QS-9000 automotive industry standards developed
    by GM, Ford, and Chrysler
  • ISO/TS 16949 - an international standard for the
    automotive industry
  • IWA-1200 Quality Management System Guidelines
    for Process Improvements in Health Service

ISO Related Standards - 2
  • ANSI/ISO/ASQ Q10015-2001 Quality
    Management--Guidelines for Training
  • SAE AS91002001 The International Aerospace
    Quality System Standard
  • TL 9000 - a standard for the global
    telecommunications industry
  • ISO 134852003 Medical Devices Quality
    Management System

Other Models
  • Software Engineering Institute (SEI)
  • CMM Capability Maturity Model
  • CMMI
  • See articles on course website
  • Joint Commission on Accreditation of Healthcare
    Organizations (JCAHO)

Contact Information
  • Email Burtner_J_at_Mercer.edu
  • US Mail
  • Mercer University School of Engineering
  • 1400 Coleman Avenue
  • Macon, GA
  • Phone (478) 301- 4127
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