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Town Hall Meetings

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Town Hall Meetings April 27, 2015 NOTL Campus Welland Campus 9:30 11:00 am 2:00 3:30 pm Yerich Auditorium (E101) AHI Auditorium (AH141) Teresa Quinlin, Vice ... – PowerPoint PPT presentation

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Title: Town Hall Meetings


1
Town Hall Meetings April 27, 2015 NOTL
Campus Welland Campus 930 1100
am 200 330 pm Yerich Auditorium
(E101) AHI Auditorium (AH141) Teresa Quinlin,
Vice President Business Development Katerina
Gonzalez, Manager Planning and Institutional
Research
2
Agenda
  1. Background
  2. Why and why now?
  3. Customized model for NC
  4. Tier 1 criteria
  5. Tier 1 statistics
  6. Lean pilots
  7. Where to find Tier 1 results
  8. Next steps

3
1. Background
  • Began in Oct 2013 with announcement from the
    President
  • The new planning process focuses on gathering
    quality data about programs and services within a
    framework that allows a focus on strategic
    reallocation and continuous improvement by
  • developing  metrics for evaluating our programs
    and services
  • identifying areas of strength for investment and
    enhancement
  • highlighting areas and processes requiring
    improvement
  • Message from Dan Patterson, Oct 9, 2013
  • https//communications.niagaracollege.ca/content/H
    ome/Info/tabid/2416/EntryId/1968/Message-from-Dan-
    Patterson-Major-planning-initiatives-and-interim-e
    xecutive-team-appointments.aspx

4
2. Why and why now?
  • Timing is right since NC is in a strong financial
    position
  • Taking stock significant enrolment and physical
    growth (90M capital redevelopment)
  • Changing HE landscape
  • Declining demographics
  • Increasing competition
  • Fiscal restraint
  • Differentiation framework

5
What sets Transform NC apart from similar
planning initiatives
  • Primarily driven by continuous improvement and
    the strategic prioritization of our programs and
    services - not one-time budgetary requirements or
    other short-term factors
  • Our unique process was designed with a longer
    view, and the frameworks developed through this
    process are intended for ongoing use
  • NC is being proactive in looking at long-term
    sustainability

6
3. Customized Model for NC
3 year cycle triggered by new Strategic Plan
Compliance Assist (Campus Labs) http//www.campus
labs.com/products/compliance-assist/
7
4. Tier 1 Criteria
  • Step 1 Allocations Scores (App A)
  • Current state score 10 with the lowest scores
    were allocated to revise/reallocate
  • Significant future opportunity Programs/service
    streams that self-identified a significant
    strategic opportunity were allocated to
    enhance/invest
  • Significant future challenge Programs/service
    streams that self-identified a significant
    strategic challenge were allocated to
    revise/reallocate
  • Based on the submissions, some programs/service
    streams were allocated into a combined category
    enhance/revise
  • All other were allocated to the maintain
    category

8
Significant opportunities/challenges
self-identified by each program or service area
were further reviewed for alignment with the
following College priorities, as identified in
its strategic planning and mandate documents
Step 2 Prioritization Alignment with Strategic
Objectives
  •  Services
  • Increasing student enrolment
  • Increasing student retention
  • Achieving operational excellence - lean
  • Unparalleled student experience (KPI)
  • Extended service hours
  • Enhanced service delivery methods, including
  • face-to-face interactions
  • online services for students
  • self-service options
  •  Programs
  • Increasing student enrolment
  • Increasing student retention
  • Provision of work integrated learning experiences
  • Note Significant opportunities that identified
    new programs as a way of increasing student
    enrolments proceeded to Tier 2 only if they
    aligned with the Strategic Mandate Agreement
    (SMA)
  • See App B for a complete list of Academic
  • Divisions

9
Step 3 Prioritization Selection of high
priority streams
  • Of the service streams continuing to Tier 2 after
    step 2, each Service Division selected one
    stream, the highest priority stream, to be
    considered for Tier 2 review
  • See App C for a complete list of Service Divisions

10
Step 4 Prioritization College Operations Group
(COG) Prioritization
  • Streams remaining after Step 3 were prioritized
    by COG at its April 15, 2015 meeting, using the
    following criteria
  • Alignment with the Colleges strategic priority
    of increasing student enrolments
  • If aligned, the magnitude of the impact (i.e.,
    strategic to the College) 
  • The three highest priority streams continued to
    Tier 2 review

11
5. Tier 1 Statistics
programs in Tier 1 programs after Step 1 programs after Step 2
Academic Programs 128 (excluding Apprenticeship programs) 55 36 (23 programs or program clusters)
  • A separate Tier 1 report was prepared for
    Niagara Colleges
  • 9 apprenticeship programs (App D)
  • Automotive Service Technician Apprenticeship
  • Baker Apprenticeship
  • Baker-Patissier Apprenticeship
  • Cabinetmaker Apprenticeship
  • Cook Apprenticeship
  • General Machinist Apprenticeship
  • Hairstylist Apprenticeship
  • Metal Fabricator (Fitter) Apprenticeship
  • Welder Apprenticeship

12
Tier 1 Statistics (contd)
streams in Tier 1 streams after Step 1 streams after Step 2 streams after Step 3
Service streams 130 (including Access cluster) 83 56 14
streams after Step 4
3
  • A separate report was prepared for 8 access
    programs/services
  • Employment Ontario Programming
  • Employment Services
  • Academic Upgrading
  • Ontario Self-Employment Benefit Program
  • Youth Employment Fund
  • Summer Jobs Service
  • Pre-Apprenticeships
  • Canada-Ontario Job Grant
  • Literacy and Basic Skills

13
6. Lean Pilots
Service Division Service Stream
Student Services Academic Advising
Human Resources Employee Pre-boarding
Facilities Management Services Operations Stream
14
Criteria for selecting pilots
  • Current state results reported in Tier 1
  • In consultation with the service areas and
    consultants PriceWaterhouseCoopers (PwC)
  • Considerations included
  • Increasing demand
  • Multiple touch points
  • Bottlenecks
  • Low automation, etc.
  • per Tier 1 metrics for services

15
Lean Approach Defined
  • What it is
  • One approach to achieving operational excellence
  • Examines an existing process to generate more
    capacity / throughput, efficiency (streamlining)
  • Frees up valuable staff time to focus on
    higher-value activities
  • What it is not
  • Unlike an operating model review, does not
    examine
  • How the service should be delivered
  • How different functions should work together
  • How to manage different stakeholders

16
7. Where to find Tier 1 results
  • Login to Blackboard
  • Go to My Blackboard
  • Choose My Organizations
  • Choose Transform NC
  • Select Tier 1 Results

17
8. Next Steps
Task Timelines
Tier 2 review academic programs Apr 27 Jun 3, 2015
Tier 2 review service streams Apr 27 Jun 15, 2015
Tier 2 review apprenticeship programs Apr 27 Jun 15, 2015
Tier 2 review access cluster Apr 27 Jun 15, 2015
Lean pilots service streams Jun 2 Jun 30, 2015
Executive Team reviews recommendations August 2015
Report to Board of Governors September 2015
18
Next Steps (contd)
  • Now that the prioritization framework is
    completed, the Transform NC steering
    committee will reconvene in the fall to develop a
    continuous improvement framework
  • All programs and services regardless of
    category can use Tier 1 results to guide their
    continuous improvement efforts
  • The information generated through Transform NC,
    along with the results of the Key Performance
    Indicator (KPI) survey are valuable resources as
    we strive to provide unparalleled student
    experience and satisfaction

19
Questions/DiscussionThank you!
20
App A Tier 1 Framework
CRITERIA PROGRAMS SERVICES
1. Relevancy Student Demand for Programs Employer Demand or Further Education Essentiality Alignment with College priorities Demand for Service
2. Capacity Contribution Contribution Technology Enablement (e.g., automation) Complexity (touch points) Process Efficiency (e.g., bottlenecks) Cost Effectiveness (e.g., operating cost/SF)
3. Satisfaction Student Satisfaction Graduate Satisfaction Student Retention/Persistence User Satisfaction with Service KPI Survey Internal Surveys
4. Future opportunities Strategic opportunities Strategic opportunities
5. Future challenges Strategic challenges Strategic challenges
21
App B Academic Programs
Six Divisions, each of which offers one or more academic programs, for a total of 128 programs across all Divisions (excludes apprenticeship) Six Divisions, each of which offers one or more academic programs, for a total of 128 programs across all Divisions (excludes apprenticeship)
1. Academic and Liberal Studies 4. Community and Health Studies
2. Business, Hospitality, Environment 5. Media, Trades and Technology
3. Canadian Food and Wine Institute 6. International Division (English for Academic Preparation)
22
App C Services
17 Divisions, each of which was sub-divided into service streams, for a total of 130 streams across all Divisions (includes access cluster) 17 Divisions, each of which was sub-divided into service streams, for a total of 130 streams across all Divisions (includes access cluster)
1. Ancillary Services 9. Human Resources
2. Athletics and Recreation 10. Information Technology
3. Campus Safety and Parking 11. International Division
4. Centre for Academic Excellence 12. Library and Campus Stores
5. Enrolment and Registration 13. Marketing and Recruitment
6. Facilities Management Services 14. Planning and Institutional Research
7. Foundation and Alumni 15. Research and Innovation
8. Human Resources 16. Student Services
17. Workforce Business Development
23
App D Apprenticeship Programs
All nine apprenticeship programs were reviewed in Tier 1, all are continuing to Tier 2 review as a cluster All nine apprenticeship programs were reviewed in Tier 1, all are continuing to Tier 2 review as a cluster
1. Automotive Service Technician 5. Cook Apprenticeship
2. Baker Apprenticeship 6. General Machinist Apprenticeship
3. Baker-Patissier Apprenticeship 7. Hairstylist Apprenticeship
4. Cabinetmaker Apprenticeship 8. Metal Fabricator (Fitter)
9. Welder Apprenticeship
24
App E Access Cluster
All 8 access program and services were reviewed in Tier 1, all are continuing to Tier 2 review as a cluster All 8 access program and services were reviewed in Tier 1, all are continuing to Tier 2 review as a cluster
1. Academic Upgrading (AU) 5. Ontario Self-Employment Benefit
2. Canada-Ontario Job Grant 6. Pre-Apprenticeships
3. Employment Services 7. Summer Jobs Service
4. Literacy and Basic Skills (LBS) 8. Ontario Youth Employment Benefit
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