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DISASTER RECOVERY RISKS

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Title: DISASTER RECOVERY RISKS


1
DISASTER RECOVERY RISKS
  • LESSONS LEARNED

2
DISCLAIMER
  • The information contained in presentation
    represents generic industry information and does
    not express the views of Hancock Bank Holding
    Company (HBHC) or any of its subsidiaries
  • HBHC does not give legal advice
  • Any quotes, narratives or excerpts of information
    used with permission

3
Hurricane Katrina
  • Massive storm YES.
  • Massive damage to several states YES.
  • Massive problems for financial institutions
    YES.
  • Massive changes to Disaster Recovery plans YES.
  • Hurricanes arent the only disasters that can hit
    you tornadoes, fires, flooding, and the list
    goes on and on natural disasters as well as
    threats of terrorism

4
Disaster Recovery Plan
  • Just because you are in Trust / Wealth Management
    / Investments, do not think that your plan is a
    stand alone plan and you will not be affected.
  • We learned what really is the number one and most
    important step that should be in your Disaster
    Recovery plan both pre-disaster and after.

5
MOST IMPORTANT STEPS
  • People
  • Communication
  • Location
  • Access to Essential Functions
  • Coordination with support areas
  • Testing

6
C O N T A C T L I S T S
  • Have in Disaster Plan every type of contact
    information that you can gather
  • Phone numbers for as many people in everyones
    family that you can locally away
  • Ensure that your contact lists in your plan are
    always current
  • Provide this list to all employees, whether
    considered key personnel or not
  • Make sure everyone understands that Disaster
    Recovery is a TEAM effort everyone is included
    these lists should always be with them or in a
    place they can access anytime

7
E M P L O Y E E S
  • Locate, locate, locate each everyone you can as
    fast as you can
  • Ensure contact is made daily
  • Ensure everyone is kept in the loop essential
    personnel or not
  • Have a location for your people to gather
  • Ensure that everyone knows where it is

8
E S S E N T I A L P E R S O N N E L
  • Ensure that there are back ups for all key
    personnel identified in your plan
  • Ensure that cross training has been completed for
    all Critical positions, including Supervisors
    as well as in Compliance
  • Ensure that during testing you include all of
    these identified in your plan

9
C O M M U N I C A T I O N
  • Steps to implement communication immediately
  • Deployment to another location and a SET time
    frame
  • Vendor 24/7 contacts
  • Transportation Type, Fuel, Access
  • Mail service Post Office, UPS, Fed Ex, etc.

10
L O C A T I O N
  • Assess the personnel you have available to work
  • IMMEDIATELY implement your compliance disaster
    recovery plan
  • Ask for help from everyone to ensure ALL areas
    are monitored policy procedures are followed
  • DOCUMENT any all exceptions, whatever the
    reason

11
C R I T I C A L F U N C T I O N S
  • Assess what functions you deem most critical to
    operate in a disaster situation
  • Personnel essential to these functions
  • Location and steps to implement this part of your
    plan
  • Essential equipment, systems, supplies and files
    needed for these functions

12
C O O R D I N A T I O N
  • Other areas within your organization, vendors and
    outside suppliers
  • Contact names, numbers and addresses for all
    above
  • IT coordination whether service bureau or
    out-sourced or internal
  • Coordination of Disaster Recovery Plans
  • Copies of contracts or at least an except from
    contract

13
T E S T I N G
  • Identify back ups for all key personnel
  • Cross training completed for all Critical
    positions functions
  • Include everyone identified in your plan
  • Set dates for testing follow up on all
    exceptions
  • Be included in disaster recovery testing for all
    areas within your organization, vendors and
    outside suppliers

14
C O M P L I A N C E
  • Dont lose sight of
  • Due Diligence, Policy Procedures
  • Internal Controls, Confidentiality
  • Reconcilements, Suspense Accounts
  • Passwords, Dual Custody
  • Asset Protection, Daily Administrative Duties
  • Settlements, Investments, Distributions
  • Your Role on Accounts, Customer Requests
  • Fiduciary Duty comes First

15
C O M P L I A N C E
  • Make sure whoever is responsible for Fiduciary
    Compliance has a good back up
  • If not responsible for Disaster Recovery plans,
    ensure you are part of the process for Wealth
    Management, all areas in your organization as
    well as vendors
  • Network with others in your area
  • Use resources available anyone you can possibly
    think of

16
C O M P L I A N C E
  • Excerpts from HBHC (used with permission)
  • FUEL  Fuel plan to ensure that the lights and
    computers stay on as well as associates have fuel
    to get to work - designed to be self-sufficient
    for 10-days. 
  • TECHNOLOGY SYSTEMS  Mainframe "host" and servers
    to include access to Email and VPN into the
    system from the Internet.
  • EMERGENCY NOTIFICATION  Alert24 notification
    system.
  • PHONES  The (service provider) phones programmed
    with a set of pre-determined contact numbers. 
    Pre-issuance of some of the phones as primary
    communication devices for key associates.
  • KEY OFFICES Identified key offices to support
    connectivity to the network that have manual
    transfer switches so we can support them
    with generator power without disrupting the
    (local electric company) power feed.

17
R E S O U R C E S
  • FFIEC Publication LESSONS LEARNED FROM HURRICANE
    KATRINA Preparing Your Institution for a
    Catastrophic Event
  • ABA Task Force Policy on Emergency Preparedness

18
R E S O U R C E S
  • Emergency Agencies
  • American Red Cross(202) 303-4498
  • NOAA/National Weather Service(301) 713-0622
  • The Salvation Army(202) 289-4001
  • Department of Homeland Security(202) 282-8000
  • Federal Emergency Management Agency(800)
    621-FEMA or (800) 621-3362
  • Federal Regulatory Agencies
  • Federal Financial Institutions Examination
    Council
  • Federal Deposit Insurance Corporation(877)
    ASK-FDIC or (877) 275-3342
  • Board of Governors of the Federal Reserve
    System(202) 452-3000
  • National Credit Union Administration(703)
    518-6300
  • Office of the Comptroller of the Currency(202)
    874-4700
  • Office of Thrift Supervision(800) 958-0655 or
    (202) 906-6000

19
R E S O U R C E S
  • State Regulatory Agencies
  • Alabama State Banking Department (334) 242-3452
  • Alaska Department of Community and Economic
    Development(907)465-2521
  • Arizona Department of Financial
    Institutions(602) 255-4421
  • Arkansas State Bank Department(501) 324-9019
  • California Department of Financial
    Institutions(415) 263-8555
  • Colorado Division of Banking(303) 894-7575
  • Connecticut Department of Banking(860) 240-8299
  • DC Department of Insurance, Securities, and
    Banking(202) 727-8000
  • Delaware Office of the State Bank
    Commissioner(302) 739-4235
  • Federated States of Micronesia Banking
    Board(691) 320-2015

20
R E S O U R C E S
  • Florida Office of Financial Regulation(850)
    410-9800
  • Georgia Department of Banking and Finance(770)
    986-1633
  • Guam Department of Revenue and Taxation(671)
    475-1817
  • Hawaii Division of Financial Institutions(808)
    586-2820
  • Idaho Department of Finance(208) 332-8000
  • Illinois Dept. of Financial Regulation - Division
    of Banking(217) 785-2900
  • Indiana Department of Financial
    Institutions(317) 232-3955
  • Iowa Division of Banking(515) 281-4014
  • Kansas Office of the State Bank
    Commissioner(785) 296-2266
  • Kentucky Office of Financial Institutions(502)
    573-3390

21
R E S O U R C E S
  • Louisiana Office of Financial Institutions(225)
    925-4660
  • Maine Bureau of Financial Institutions(207)
    624-8570
  • Mariana Islands Department of Commerce(670)
    664-3008
  • Maryland Commissioner of Financial Regulation
  • (410) 230-6101
  • Massachusetts Division of Banks(617) 956-1500
  • Michigan Office of Financial Insurance
    Services(517) 335-3167
  • Minnesota Department of Commerce(651) 296-2135
  • Mississippi Department of Banking and Consumer
    Finance(601) 359-1031
  • Missouri Division of Finance(573) 751-3242
  • Montana Division of Banking Financial
    Institutions(406) 841-2920

22
R E S O U R C E S
  • Nebraska Department of Banking Finance(402)
    471-2171
  • Nevada Financial Institutions Division(702)
    486-4120
  • New Hampshire Banking Department(603) 271-3561
  • New Jersey Department of Banking and
    Insurance(609) 292-3420
  • New Mexico Financial Institutions Division(505)
    827-7103
  • New York State Banking Department(212) 709-3501
  • North Carolina Banking Commission(919) 733-3016
  • North Dakota Department of Financial
    Institutions(701) 328-9933
  • Ohio Division of Financial Institutions(614)
    728-8400
  • Oklahoma State Banking Department(405) 521-2782

23
R E S O U R C E S
  • Oregon Division of Finance and Corporate
    Securities(503) 378-4140
  • Pennsylvania Department of Banking(717) 787-6991
  • Puerto Rico Bureau of Financial
    Institutions(787) 723-8004
  • Rhode Island Department of Business
    Regulation(401) 222-2405
  • South Carolina Department of Consumer
    Affairs(803) 779-0850
  • South Dakota Division of Banking(605) 773-3421
  • Tennessee Department of Financial
    Institutions(615) 741-2236
  • Texas Department of Banking(512) 475-1300
  • Utah Department of Financial Institutions(801)
    538-8830
  • Vermont Department of Banking and Insurance(802)
    828-3307

24
R E S O U R C E S
  • Virgin Islands Division of Banking and
    Insurance(340) 774-7166
  • Virginia Bureau of Financial Institutions(804)
    371-9657
  • Washington Department of Financial
    Institutions(360) 902-8704
  • West Virginia Division of Banking(304) 558-2294
  • Wisconsin Department of Financial
    Institutions(608) 261-9555
  • Wyoming Division of Banking(307) 777-7797
  • Conference of State Bank Supervisors(202)
    296-2840

25
R E S O U R C E S
  • Printable Format of Emergency Contact Information
    - PDF 
  • Neighborhood (Local)
  • Contact Name______________________________________
    ______________
  • Work_________________________Home_________________
    ____________
  • Address___________________________________________
    _____________
  • City,ST___________________________________________
    ______________
  • Out-of-State
  • Contact Name______________________________________
    ______________
  • Work_________________________Home_________________
    ____________
  • Address___________________________________________
    _____________
  • City,ST___________________________________________
    ______________
  •  Emergency Notification Who do we notify if
    something happens to you?
  • Contact Name______________________________________
    ______________
  • Work_________________________Home_________________
    ____________
  • Address___________________________________________
    _____________
  • City,ST___________________________________________
    ______________
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