HENDZ%20holding%20

1
HENDZ holding for your business development
2
Short Historical Summary
2003 Foundation of a company Service support of NCR ATMs network as a general subcontractor of NCR Company (Russia)
2009 - 2015 Start ATM Direct service Direct contracts of Self-service devices (ATMs, payment terminals - SSD) technical (1st , 2nd lines maintenance) Sberbank bank subdivisions (Far East, ????????-?????????, East Siberian, North-Eastern, North-Western, Central Russian, Urals, South-West) MultiCarta Ltd. (VTB 24 ATMs network all over Russia) Commercial banks (ROSBANK, Russian Standard bank, Uniastrumbank, Credit Europe bank)
2015 current New directions in the "non-banking sector" IT Outsourcing Mounting and commissioning of low-current networks Innovative developments (IoT, biometric recognition system) Automated systems for electronic queue Customers X5 Retail Group, State structures (Moscow social security fund, regional tax inspections), commercial companies (Motion View, KraftWay) and others
HENDZ holding
2
3
Our assets

• Human Resources
• Own staff or contract personnel in all
  constituent entities of the Russian Federation
• Staff Reserve
• Business processes
• Projects "from scratch
• Scaling business
• Management of large-scale projects
• Significant events support
• Logistics, Inventory Management
• IT Infrastructure
• Training / qualification of staff

Our experience
4
Our assets - cases (1)
Asset Description
Human resources VTB 24 start the service of TKB bank ATMs network (TKB bank joined VTB Group) The complex geography of ATMs installed in the East Siberian and Far Eastern regions Far away settlements along the railway, difficulties in recruitment
Management of large-scale projects VTB 24 ATMs SW upgrade all over Russia Installation of additional heating systems for all ATMs network Change of communication channels / connection of new communication channels Determination of geo-coordinates for remote ATMs X5 Retail Group (Pyatyorochka stores network) Newly opened stores throughout the territory of RF Mounting low-current networks Assembling the entire IT infrastructure of the facility
Significant events support VTB 24 ATMs network support during Olympic Games 2014 in Sochi Organization of a service center with "redundant" personnel and material resources Arranged a 24 x 7 support
Our experience
5
Our assets - cases (2)
Asset Description
Logistics All the Customer of HENDZ Up to 15 000 items moving per month
Inventory Management All the Customer of HENDZ Items stocktaking in 1? (1C based SW was customized) Intellectual calculation of commodity stocks Stocks arrangement in any city of RF
IT Infrastructure HP Service Manager. Meet the primary requirements of ITIL ? ISO. Datacenter usage Virtual IT resources availability for outsourcing services
Training / qualification of staff HENDZ staff Own resources Hendz Social QA, exchange of experience and documents, discussion of ideas / proposals Hendz Learning "Knowledge Base" with training courses, those. documentation, video instructions Hendz WebCast online interactive web-based trainings
Our experience
6
What do we offer

• Use of HENDZ Assets in the directions
• SSD service
• Telecom service
• IT outsourcing
• Mounting and commissioning of IT objects
• HW upgrade to meet Federal Law 54

Best practice
HENDZ for your business development
7
Self-Service Devices Service

• All types of SSD
• ATMs
• Payment terminals
• Self checkout terminals (stores, fast food
  restaurant, gas station etc.)
• Post terminals
• Ticket terminals
• POS-terminals, PIN-pads

• Single standard of service for the whole network
• Centralized monitoring of the network (if
  technically possible) with independent
  decision-making on the incident fix up (remote /
  on site)

Best practice
8
IT Outsourcing

• Consists of
• Subscriber service of computers (workstations -
  automated workplaces)
• Subscriber servicing of servers
• Subscriber service of telecomm equipment
• Service of office printers (printers, copy
  machines)
• Provision of virtual IT resources
• Strategic IT consulting

Best practice

• Time of service, response time and availability
  for HW and SW of functionality in accordance with
  the service level agreement (SLA Service Level
  Agreement)
• It is possible to provide an IT specialist
  on-site
• Development of IT strategy - a plan for the
  development and management of the IT structure of
  the Company to meet business needs and achieve
  the set goals for the development of information
  technologies used by the Company

9
TELECOM services

• Consists of
• Centralized technical and financial interaction
  with telecom operators (trunk lines, "last mile")
• Supply and maintenance the wide range of telecom
  equipment for plug-in SSD
• Reservation of terrestrial channels using two
  different cellular operators
• Encryption (IPSec) of all data channels
• Full coordination of the process of organizing
  communication channels to new terminals without
  the involvement of the Customer's IT specialists
  at all stages of the connection

Best practice

• Fast start all terminals are started by cellular
  communication within 5 working days from the
  moment of installation, and in large cities - on
  the next business day
• High availability of terminal network average
  technical availability gt 98,5.
• 24-hour technical support, Controlling the
  operability of communication channels and
  interacting with telecom operators

10
Mounting and Commissioning of IT objects

• Consists of
• Mounting of an electrical networks
• Installation of a structured cabling networks
• Installation of security and fire alarm systems
• Installation of access control system
• Installation of video surveillance systems
• Commissioning of IT objects

Best practice

• Centralized management
• Efficiency of opening a large number of objects
• Staff already have permits for high-altitude and
  high-voltage works
• Compliance with deadlines
• Expansion of the project across all regions
• Transparent pricing, unified prices throughout
  the territory of RF

11
HW upgrade to meet Federal Law 54

• Consists of
• Cash registers upgrade
• Installation / de-installation
• Storage and transportation to the place of
  installation
• Removal from the register

• Complex service in accordance with Federal law 54
  
• We arrange the interaction with regional tax
  inspections throughout the territory of RF

Best practice
12
Where to begin?
Give your task
Pilot project
Successful start!
Solution accreditation
13
CONTACTS Tel. [phone] E-mail
info_at_hendz.ru www.hendz.ru
HENDZ see you soon!