DECISION MAKING IN OM Chapter 2. 47- - PowerPoint PPT Presentation

Loading...

PPT – DECISION MAKING IN OM Chapter 2. 47- PowerPoint presentation | free to download - id: 7cb448-YjQxM



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

DECISION MAKING IN OM Chapter 2. 47-

Description:

... Statistical Quality Control ... 17:26 AM Document ... Quality Planning Chapter 6 USING QUALITY AS A COMPETITIVE WEAPON WHY WOULD COSTS DECREASE WHEN QUALITY IS ... – PowerPoint PPT presentation

Number of Views:82
Avg rating:3.0/5.0
Slides: 15
Provided by: DR231629
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: DECISION MAKING IN OM Chapter 2. 47-


1
DECISION MAKING IN OMChapter 2. 47-
  • CORPORATE STRATEGY
  • BUSINESS STRATEGY
  • COMPETITIVE PRIOROTIES
  • OPERATIONS STRATEGY
  • OPERATING DECISIONS

2
COMPETITIVE STRAGTEGIES AND OPERATIONS
STRATEGYChapter 2
  • Competitive priorities P, Q, A, F 50-
  • Planning areas in operations Operations
    Strategy. These were listed in a previous slide.
  • Process selection/ Vertical Integration decisions
  • Technology selection
  • Quality planning
  • Work force/Human resources planning
  • Capacity planning
  • Location of facilities
  • Layout of facilities
  • Supplier Selection

3
PLANNING AREA 1 PRODUCT/SERVICE DESIGNChapter 2
56-
  • Information for design QFD 58
  • Product developing process 59
  • Technical-legal-environmental-ethical review
  • Market feasibility
  • Financial feasibility
  • Manufacturabilty
  • Service design
  • Service package 58

4
Planning Area 2 Process Selection -Chapter 4
  • Process Types/Choice 129-
  • Job, batch, line and continuous
  • Job/batch process v. Line process
  • Volume and variety
  • Product-Process matrix 129

5
PROCESS SELECTION
  • Process determines other dimensions
  • Line flow
    Flexible flow
  • Volume High Low
  • Variation
  • Resource flexibility 134
  • Cap.intensity/Automation
  • 136
  • Vertical Integration
  • Customer Involvement 133

6
PROCESS SELECTION
  • Additional Concepts
  • Fixed v. Flexible automation
  • Modern technologies CAD, CAM, Robotics, FMS
  • Economies of scope 138
  • Process re-engineering 141
  • Process analysis and improvement 142 and chapter
    5
  • Systematic approach 153 Six sigma approach 233
  • Documenting the process 155

7
PROCESS SELECTION
  • Measurement and analysis tools 161-
  • Benchmarking 171
  • Simulation 168
  • Process choice in services 122
  • Customer contact 122
  • Process complexity 125
  • Degree of customization (divergence) 125
  • Emphasis on front office/back office
  • Customer contact matrix for service processes 125

8
Planning Area 3 Quality Planning Chapter 6
  • Evolution of Quality Management
  • Inspection based quality control (QC)
  • Statistical Quality Control (SQC)
  • Inspection alone does not improve quality
  • Quality must be managed P, O, D/L, C
  • Quality improvement is a long term strategy
  • QI is a company-wide effort
  • Customer focus and supplier involvement
  • TQM continuous improvement 209
  • Deming and Juran
  • Malcolm Baldrige Award 236
  • ISO 9000 certification 234

9
USING QUALITY AS A COMPETITIVE WEAPON
  • Improved quality could increases market share
  • .. and fetch higher prices
  • .and reduce costs
  • The result is higher profits.

10
WHY WOULD COSTS DECREASE WHEN QUALITY IS IMPROVED
?
  • Costs of poor quality 207
  • Prevention costs 207
  • Appraisal costs 207
  • Internal failure costs 207
  • External failure costs 207
  • Short term effects
  • Long term effects

11
QUALITY PLANNING
  • Customer perception of quality 209
  • Conformance to specifications
  • Value
  • Fitness for use
  • Aesthetics
  • Durability
  • Reliability

12
QUALITY PLANNING
  • Definition of Value meeting or exceeding
    customer expectations
  • customer expectations
  • management understanding
  • design of products/services, processes
  • delivery to customer
  • customer perception
  • Customer satisfaction

13
QUALITY PLANNING
  • Elements of TQM
  • Leadership (B1)
  • Vision, cultural change
  • Commitment, Involvement
  • Strategic planning (B2)
  • Employee Involvement (B3) 210
  • Participation
  • Teams and teamwork 210 Types of teams
  • Job design enlargement, enrichment, rotation
  • Empowerment

14
QUALITY PLANNING
  • Elements of TQM
  • Customer Focus (B4)
  • Activities in customer focus
  • Process management (B5)
  • Measurement and Reporting (B6 and 7)
  • Statistical Quality Control 213
  • Variation in output 213
  • Control charts attributes 224 variables
    220
  • Acceptance sampling. Sampling plan and size 215
  • Process capability 227
About PowerShow.com