Global%208D%20Problem%20Solving - PowerPoint PPT Presentation

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Global%208D%20Problem%20Solving

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Global 8D Problem Solving. Process Overview. Define and quantify symptoms. Identify customer and affected parties. – PowerPoint PPT presentation

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Title: Global%208D%20Problem%20Solving


1
Global 8D Problem Solving
Process Overview
2
D0 - Prepare For Global 8D
  • Define and quantify symptoms
  • Identify customer and affected parties
  • If necessary, provide Emergency Response Action
    to protect the customer
  • Determine if G8D should be implemented

3
D1- Establish the G8D Team
  • Identify G8D Champion
  • Identify Team Leader
  • Determine skills and knowledge team will need at
    this stage
  • Establish team membership
  • Establish team goals
  • Establish team roles

4
D2 - Describe the Problem
  • Develop the Problem Statement
  • identifying what is wrong with what
  • Develop the Problem Description
  • detailing the problem in quantifiable terms.

5
D3 Develop the Interim Containment Action (ICA)
  • Is ICA required
  • Evaluate ERA
  • Identify and choose best ICA
  • Plan and implement ICA

6
D4 Define and Verify Root Cause
  • Review process inputs and establish possible
    causes
  • Determine possible root causes
  • Establish root cause and verify
  • To be established for the problem and for the
    escape point

7
D5 Choose and Verify Best Permanent Corrective
Action (PCA)
  • Select the best permanent corrective action to
    remove the root cause
  • Select the best permanent corrective action to
    address the escape point
  • Verify that both decisions will be successful
    when implemented and not cause undesirable
    effects.

8
D6 Implement and Validate PCAs
  • Develop action plan for root cause and escape
    point PCAs
  • Implement PCAs
  • Remove the ICA
  • Perform Validation
  • Confirm with customer

9
D7 Prevent Recurrence
  • Identify systems, policies, practices and
    procedures that allowed problem to occur and to
    escape to the customer
  • Identify and select preventative actions
  • Verify preventative actions
  • Implement preventative actions
  • Consider current and similar problems

10
D8 Recognise Individual and Group Contributions
  • Document lessons learnt
  • Recognise individual contributions
  • Recognise group contributions
  • Celebrate completion of G8D teams task

11
Other Global 8D Resources
  • Modify the necessary systems including policies,
    practices and procedures to prevent recurrence of
    this problem and similar ones
  • Make recommendations for systemic improvements,
    as necessary
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