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Chapter Eight

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Chapter Eight Improving Performance with feedback, Rewards, and Positive Reinforcement Team Moai: Jennifer Bradley, Lindsey Thompson, Derek Bronken, Kelly Clayton ... – PowerPoint PPT presentation

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Title: Chapter Eight


1
Chapter Eight
Improving Performance with feedback, Rewards, and
Positive Reinforcement
Team Moai Jennifer Bradley, Lindsey Thompson,
Derek Bronken, Kelly Clayton, Andrew Stephens
2
Feedbacks Two Functions Feedback Objective
information about performance
  • Instructional
  • Clarifies or teaches new behavior
  • Motivational
  • Serves as or promises award
  • Can be enhanced by specificity of goals and
    feedback

3
3 Sources of Feedback
  • Others ?
  • ? Task
  • Self ?

4
Positive Negative
  • Tend to remember
  • Curbs motivation
  • Easier to deliver
  • Tend not to remember
  • Respond by improvement
  • Requires methodical delivery
  • Can damage self-efficacy

5
Unconventional Approaches
  • Upward
  • Employees evaluate boss
  • 360-Degree
  • Comparison of anonymous feedback from ones
    peers with self-perceptions

6
Why Feedback Often Fails
  • Feedback is used to punish, embarrass, or put
    down employees
  • Those receiving feel that feedback is irrelevant
    to their work
  • Those receiving feedback believe it relates to
    matters beyond their control
  • Feedback information is provided too late to do
    any good
  • Employees complain about wasting too much time
    collecting and recording feedback data
  • Feedback recipients complain about feedback being
    too complex or difficult to understand

7
Organizational Rewards Systems
  • Types of Rewards
  • Extrinsic
  • Intrinsic
  • Reward Norms
  • Profit maximization
  • Equity
  • Equality
  • Need

8
Distribution Criteria
  • Three general criteria
  • Performance Results
  • Performance Actions and behaviors
  • Non performance considerations
  • Pay for performance (incentive pay)

9
Reinforcement
  • Thorndikes Law of Effect
  • Skinners Model
  • Respondent Behavior
  • Operant Behavior
  • Contingent Consequences
  • Positive Reinforcement
  • Negative Reinforcement
  • Punishment
  • Extinction

10
Schedules Of Reinforcement
  • Continuous Reinforcement
  • Intermittent Reinforcement
  • Fixed/Variable Ratio
  • Fixed/Variable Interval
  • Shaping Behavior with Positive Reinforcement
  • Shaping Job Behavior Effectively
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