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Communication

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Title: Communication


1
Communication

2
Communication
  • According to Crusty, communication is the
    process of making, keeping, and changing
    relationships with others.
  • Occurs when you send and/or receive a message and
    when you assign meaning to such message

3
Interpersonal Communication
  • Communication that happens between or among
    people is interpersonal
  • People also constantly communicate with
    themselves, but that is intrapersonal.

4
Verbal
  • Communication that comes from written and spoken
    symbols.
  • Basically, verbal communication refers only to
    the words that are spoken and their literal,
    dictionary definitions.

5
Nonverbal
  • Communication that goes beyond the words that are
    said
  • This can involve physical things gestures,
    facial expressions, movements, etc.
  • However, it can also involve vocal aspects such
    as inflection, volume, etc.
  • Examples Tshirts, gestures, facial expressions,
    proximity to someone, wearing jewelry, touching
    someone

6
Components of Communication
  1. Message
  2. Channel
  3. Receiver
  4. Sender
  5. Interference
  6. Situation

7
Message
  • whatever a speaker communicates to someone else
  • GOAL of a message is that the INTENDED message
    matches the ACTUAL message
  • dependent upon verbal (what you say) and
    nonverbal (how you say it)

8
Listener/Receiver
  • person who receives communicated message
  • filters messages through frame of reference
    (prior knowledge)
  • frame of reference total of his or her
    knowledge, experience, goals, values, and
    attitudes everyones is different
  • Listening involves
  • receiving
  • understanding
  • remembering
  • evaluating
  • responding

9
Speaker/Sender
  • Sends out messages
  • Can be verbal or nonverbal messages
  • Can be aware and sometimes unaware of messages
    being sent out

10
Theories of Communication
11
Linear Model
  • earliest theory speaker spoke and listener
    listened in isolation

Message
Speaker
Listener
12
Interactional View
  • speaker and listener seen as exchanging turns as
    speaker and listener response to what the other
    said
  • still separate acts that didnt overlap

Speaker
Listener
Speaker
Listener
13
Transactional Process
  • simultaneous speaking and listening
  • As one sends the message, he/she also receives
    from own communications and from reactions of the
    other person.

Message
Speaker/ Listener
Speaker/ Listener
Message
14
Channel
  • medium through which message signals pass (how
    the message is communicated)
  • Examples telephone, e-mail, face to face, note,
    TV, radio, etc.

15
Types of Channels
  1. vocal-auditory what you speak and how you
    listen
  2. visual gestures
  3. chemical odors emitted smells
  4. tactile anything that can be touched

16
Situation
  • the environment that influences the form and the
    content of communication
  • sometimes so natural you ignore it
  • sometimes it stands out and affects your
    communication

17
Interference/Static
  • anything that gets in the way of communication
  • interferes with your receiving a message someone
    is sending or with him/her receiving the message

18
Types of Interference
  • Physical loud talking, honking horn, illegible
    handwriting, garbage on computer screen
  • Physiological hearing or visual impairment,
    articulation disorder
  • Psychological preconceived ideas, wandering
    thoughts
  • Semantic misunderstood meanings

19
Process of Interpersonal Communication
Situation
s i t u a t i o n
s i t u a t i o n
Sender/Receiver
Sender/Receiver
Interference/Static
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