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Key Principles for Resolving Interpersonal Conflict

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Key Principles for Resolving Interpersonal Conflict Conflict is the engine that drives interpersonal and organizational growth Mark Umbreit – PowerPoint PPT presentation

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Title: Key Principles for Resolving Interpersonal Conflict


1
Key Principles for Resolving Interpersonal
Conflict
  • Conflict is the engine that drives interpersonal
    and organizational growth
  • Mark Umbreit

2
Key Principles for Resolving Interpersonal
Conflict
  • The more direct and timely the conflict is
    confronted, the betterusually.
  • Be direct and tough on resolving the problem, but
    gentle and respectful on the person.

3
Key Principles for Resolving Interpersonal
Conflict
  • If you err, err in the direction of empathy,
    warmth and being connected with the parties
    (being genuine) even if you mess up on the
    techniques.

4
Key Principles for Resolving Interpersonal
Conflict
  • Good conflict resolution skills are not hard to
    learnyou can do it! It just takes practice,
    practice, and more practice.
  • Good skills techniques alone are not the
    answer.

5
Key Principles for Resolving Interpersonal
Conflict
  • The essence of good communication skills in
    resolving conflict is to be found in the presence
    of integritya consistency between that which we
    are thinking, are saying verbally, our bodies are
    communicating, how we are feeling, and the deeper
    values within our heart.

6
Key Principles for Resolving Interpersonal
Conflict
  • Understanding and responding to conflict must be
    viewed through appropriate and relevant cultural
    lenses.

7
Creating a Safe Space for Conflict
Management(Danaan Parry in Warriors of the Heart)
  • It is necessary to create safe space in which to
    resolve conflict. Here are a few of the things
    you and I need to STOP doing if we want to create
    a safe space.

8
Creating a Safe Space for Conflict
Management(Danaan Parry in Warriors of the Heart)
  • STOP assuming that your truth is THE truth. What
    is true for you is not necessarily true for
    another.

9
Creating a Safe Space for Conflict
Management(Danaan Parry in Warriors of the Heart)
  • STOP insisting that other people must agree with
    you. Disagreement is okay. Dont cross-examine
    people.

10
Creating a Safe Space for Conflict
Management(Danaan Parry in Warriors of the Heart)
  • STOP unconsciously assuming that anyone else will
    see it the way you see it. Always check it out.

11
Creating a Safe Space for Conflict
Management(Danaan Parry in Warriors of the Heart)
  • STOP invalidating other peoples experience just
    because it doesnt agree with your experience.

12
Creating a Safe Space for Conflict
Management(Danaan Parry in Warriors of the Heart)
  • STOP blaming anyone else for how you feel or what
    happens to you. Take full responsibility for
    yourself.

13
Creating a Safe Space for Conflict
Management(Danaan Parry in Warriors of the Heart)
  • A communication technique to maintain safe space
    in conflict resolution is the circular energy
    flow.
  • Listen - Clarify - Assess - Speak
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