E-Learning, Human Capital Management

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• E-Learning, Human Capital Management
• and the Banking Sector

• Dimitris Baltas, ATC ROM

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Overview

• e-Learning and human capital management
• Who we are, ATC ROM and SABA
• What are the challenges in banking
• What HDMS can offer as a solution

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Just what is e-Learning?

• Learning-whether it is traditional or
  e-learning-occurs through many combinations and
  permutations of
• distribution methods (how the content is
  delivered),
• presentation methods (how the content is
  formatted), and
• instructional methods (how the content is
  taught).
• e-learning is defined broadly as anything
  delivered, enabled, or mediated by electronic
  technology for the explicit purposes of
  learning.

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And how we see e-learning in context?

• Corporate Human Capital Development Management
• The concept share and diffuse information, best
  practices, corporate knowledge and expertise
  across the organization in a structured and
  efficiently managed way
• HCDM supports
• Capturing and organizing corporate knowledge
• Defining and managing corporate knowledge
  development goals and performance plans
• Training/Learning management (on-line and
  in-the-classroom)
• Allow access to learning content
• Utilize collaboration tools and certification
  programs to ensure execution of goals

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Who we are - ATC ROM and SABA
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ATC ROM Brief overview

• Founded in December 2000 in Romania
• Subsidiary of ATC S.A, Greece
• Banking FSI department provides leading I.T.
  solutions for of the Financial Services Industry
  operations
• Retail Wholesale Core Banking solutions
• Risk and Compliance (AML, KYC)
• Card Management Solutions
• ERP
• HDMS/LMS
• Delivery Channels Integration

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Knowledge Management Consulting

• ATC has established a dedicated Business Unit to
  provide mature and fully integrated solutions in
• E-Learning
• On-line Collaboration
• Learning Management
• Human Capital Development and Management

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Partnering with international leaders
Premier Human Capital Management (HCM) software
and services provider, using a people-centric
approach to increase productivity and
performance World-class on-line publishing
technologies and services that enable the
creation, distribution, and management of
multimedia e-learning content
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SABA The Premier Human Capital Management
Provider

• Founded in 1997
• Traded in the NASDAQ SABA
• Enterprise class software and services for Human
  Capital Management
• More than 15 million users
• 1,100 Customers in 31 countries
• Strategic global partners including IBM, Deloitte
  Consulting, Tata Consulting and Convergys
• 51 of the Fortune 100 are using SABA solutions

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SABA Leadership
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SABA Leadership
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SABA HCDM Architecture

• Saba Learning Suite Enterprise Learning
  Management Solution
• Saba Performance Suite align peoples activities
  with key organizational goals and establish
  performance review process.
• Saba Talent Suite identifying, developing,
  tracking and managing future leaders.
• Saba Analytics complete business intelligence
  solutions including over 130 out-of-the-box
  reports for Learning and Performance.
• Saba Collaboration facilitates knowledge transfer
  and learning between individuals in conjunction
  with learning events and managing communities of
  practice.

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What are the challenges in banking?

• Geographic dispersion - Continued network
  expansion
• Mergers and acquisitions
• The need for workforce reorganization
• Product portfolio expansion
• Changes in government regulations
• New reporting directives
• Compliance training

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These challenges generate needs

• A bank needs to
• maximize the value of its human capital
• optimize the development of its human capital
• according to its corporate culture and business
  objectives
• Strong need for employee training (and
  certifications)
• Need for employee competences management
  (assessment, monitoring etc)
• Need to associate training and learning to
  performance goals

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How can we address these challenges?

• The HDMS is a sophisticated IT system to
• Consolidate learning into an enterprise-wide LMS
• Define competencies for all roles within the
  organization
• Tie learning to performance goals
• Connect learning with career paths, create
  certification paths for all employees
• Introduce succession management
• Repurpose product-related learning into
  knowledge packages that people can access
  before customer interactions

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What HDMS offers

• HCDM supports effectively and efficiently the
  sharing of information, best practices,
  knowledge, content and expertise all across the
  company eco-system (customers, partners,
  employees and suppliers)
• Users can access formal and informal learning
  content, manage goals and performance plans,
  share position descriptions and utilize
  collaboration tools and certification programs to
  ensure execution of business goals.

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An integrated HCDM solution allows to

• Improve employee readiness to meet line of
  business objectives
• Measure the skills and performance of employees
  consistently across the organization
• Improve tracking of talent and employee
  accountability
• Improve employee retention and decrease overall
  costs of recruiting, hiring and training

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An integrated HCDM solution allows to

• Measurably improve customer satisfaction and
  profitability
• Better align between individual targets and
  corporate strategies
• Increase sales output from employees who
  completed new product training
• 100 more learning delivered with the same cost
  structure

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Benefits of an HCDM solution in practice

• Complete all training for compliance (e.g. with a
  new law) in half the time allowed
• 80 less time spent out of the office training
• 50 reductions in administrative time
• Materialize expected savings from automating
  performance reviews
• Streamline business processes for compliance with
  regulations

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• Thank you for your attention!