MetaLink Tips and Tricks

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MetaLink Tips and Tricks

• Joel Aggerholm
• ECM Product Support Manager

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The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver
any material, code, or functionality, and should
not be relied upon in making purchasing
decisions.The development, release, and timing
of any features or functionality described for
Oracles products remains at the sole discretion
of Oracle.
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Agenda
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• Oracle ECM Support Introduction
• Oracle MetaLink Demonstration
• Questions

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Oracle ECM Support Introduction
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ECM Support Introduction

• Same Support and Development team as Stellent
• New tools and processes
• MetaLink
• eDelivery
• Oracle Technology Network (OTN)
• Escalation

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Oracle MetaLink Demonstration
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MetaLink Basics

• CSI Numbers
• MetaLink Administrator
• Profile and Licenses
• Headlines
• Email

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Knowledge

• Knowledge Base
• Browser Pages
• Hot Topics
• Documentation links
• Saved Searches
• Search Within Category
• Bugs/Enhancements
• Patches

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Service Requests

• Contact method
• Profiles
• Products
• Save Settings
• Severity
• Business impact
• Escalation
• Global Customer Support 1-800-223-1711

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MetaLink Assistance

• Feedback link
• MetaLink Support1-800-223-1711, Option 1, Option
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For More Information
Schedule of live Support webcasts MetaLink Note
405149.1 Introduction to MetaLink (Recorded
Advisor Webcast) MetaLink Note 464105.1
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Q

A
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