?e??d?????e? ?a? ???a?e?a ?????s?? ?a? S?ed?as presentation

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Title: ?e??d?????e? ?a? ???a?e?a ?????s?? ?a? S?ed?as

1
?e??d?????e? ?a? ???a?e?a ?????s?? ?a? S?ed?asµ??
?.S.

Sp???? ?????????
sak_at_aegean.gr
??????S????? ??G????
????? ???????O? ?????F?????O? ??? ???????O????O?
S?S?????O?

? ???µ??? 2012-2013
????e?? 3
2
??µ? t?? d???e???

? ?????a t?? apa?t?s?? s?st?µat??
? d?ad??as?a p??sd????sµ?? ?a? p??d?a??af??
apa?t?se??
?ata???s? t?? d?s?????? ??a t?? e?t?p?sµ?, t??
?a????sµ? ?a? t?? p??d?a??af? t?? apa?t?se??
?a???s?as? t?? pa?ad?s?a??? ?????? ???? t?? ?.S.
?a? t??p?p???s? t??

3
?? e??a? apa?t?s?

?pa?t?s? e??a?
??a d??at?t?ta p?? ???e? ?a ??e? ??a? ap? t???
d??a??????? (stakeholder) ??a ?a ep?t??e? ??p???
st???
??a d??at?t?ta p?? p??pe? ?a ??e? t? ?.S. ?ste ?a
??a??p?????ta? ??p???? pe?????sµ?? (p.?. ????
e??? s?µß??a???, p??t?p??, ??µ??, ?.?p.)
?e?t???????? ?a? µ?-?e?t???????? apa?t?se??
??-?e?t???????? apa?t?se?? pe?????sµ??
? s?µa?t???te?? a?t?a ap?t???a? t?? a??pt????
e??? ?.S. e??a? ? a?ep???e?a t?? ?a????sµ??
apa?t?se??

4
???sd????sµ?? apa?t?se??

???ß??µata ?a? ????, st?? p??sd????sµ? t??
?e?t???????? apa?t?se??
?? p??ß??µa ?a? t? s?st?µa de? ?????et????a?
s?st?
?? d??a?????? ????? e??e?p?? ?ata???se? t??
a????e? t???
?? d??a?????? de? ?ata????? t?? d??at?t?te? ?a?
t??? pe?????sµ??? t?? te???????a?
?? a?a??t?? ????? e??e?p? ???s? t?? ped???
?p???e? p??ß??µa ep????????a? (d?af??et???
???ssa)
?a?a?e?p??ta? ??p??e? p??fa?e?? apa?t?se??
??t??????µe?e? ap??e?? µeta?? d??a??????
?e??????a ?p?? µ?a? ?µ?da? d??a??????.
????ste?, µ? ?ea??st???? ? µ? e?????µe?
apa?t?se??
?etaßa???µe?e? apa?t?se??

5
?a ß?µata p??sd????sµ?? apa?t?se??

?e? s???????µe ?a? ?ata???f??µe, a??? µ?????
p??sd???????µe/?a???????µe t?? apa?t?se??
??a??t?s? st???e???
S?????? ded?µ???? s?et??? µe t??? st????? ?a? t??
a????e? t?? d??a??????
??????????p???s? ?a? ap?t?µ?s? t?? apa?t?se??
?e?????s? t???
?a???s?as? t???
?p?????s? t???

6
???d?a??af?? apa?t?se??

?? p??d?a??af?? apa?t?se??
pa?????? se µe????? µe??d?????e?
?p?te???? tµ?µa t?? s?µß??a???
Ta p??pe? ?a e??a?
????e??
S??epe??
?ata???t?? ap? ????? t??? eµp?e??µe???? st? ????
t?? a??pt????
???ß??µata
?? ???ste? e??a? aß?ßa??? ??a t?? a????e? t???
?? a?a??t?? de? ????? t?? ?at?????? e?pa?de?s? ?
eµpe???a ? e??a? ?t??µ?? (de? a?a??????? s?st?
t??? ???ste?)

7
???d?a??af?? apa?t?se??

?? ????af? p??d?a??af?? apa?t?se?? pe????e?
(µeta?? ?????)
S??p?? ?a? st???? t?? ???a??sµ??/ep??e???s??
?? p????f???e? apa?t??? ?? ???ste? ??a ?a ??????
t? d???e?? t???
?a ded?µ??a p?? d?a??????ta? µ?sa st? s?st?µa
??te, p?? ap? p???? ?a? t? ded?µ??a
µeta??????ta?, µetas??µat????ta?, d?µ????????ta?,
ap????e???ta?
??ast????t?te? p?? epe?e??????ta? ded?µ??a
?a???e? p?? d??p??? ta ded?µ??a
????t???? ?a? ???µe? st?? ep??e???s?/???a??sµ?
Ge????ta p?? ep??e????? t?? epe?e??as?a t??
ded?µ????
???p?p???se?? ? ??e? epe?e??as?e? p?? ??t??? ??
d??a?????? ap? t? ??? s?st?µa

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?p????????a a?a??t?? - d??a??????

??af??et??? ????t???a µeta?? a?a??t?? ?a?
d??a?????? d?µ?????e? p??ß??µata. ??sse???
pa?????te? pa????? ???? st? ep????????a?? p?a?s??
p?? d?aµ??f??eta?
? ep????? ?a? s?µµet??? t?? d??a??????
? s??a??a?? µeta?? d??a?????? (µe??d?????a
a??pt????, ????t???a, ?????)
?e?????? p?? ????et????a? (p.?. s??e?te??e??,
?µ?de? e??as?a?, ?.?p.)
??ast????t?te? ep????????a?

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G??s?a?? p??ß??µata

G??s?a?? eµp?d?a
?? pe?????sµ??e? d??at?t?te? t?? a????p?? ??
epe?e??ast?? p????f?????
? s?µp???? f?s? t?? apa?t?se??
?? ?p?????se? d?s????e? st?? ep????????a ?a?
s??a??a?? µeta?? a?a??t? ?a? d??a??????
???t??? Newell-Simon
?st?????µe t?? a????s? se ??a µ???? t??
p??ß??µat??
? µ??µ? a?a?atas?e???e? t?? a?aµ??se??

10
???a ???s?a?? ??t?µata

?? ?????p?? ??µ???ta? s?????? ta p?? p??sfata
?e????ta
S???? de?????? ?p??µet?a ß?ßa??? ??a t?? ap??e??
t???, a? ?a? de? ????????? ?a?? t? ped??
??a??t?? ?a? d??a?????? ap?fas????? ß?se? ??p????
pa?ad???? p?? µp??e? ?a µ?? ?f?sta?ta? ? ?a
µp????? ?a ?epe?ast???

11
G??s?a?? ??t?µata a?t?µet?p?s?

? a?a??t??
???e? s????? a?a?efa?a??se??, epa?a???e??
?p?d???e? ep?????s? ?a? d?asta???s? ap??e??
??µ?????e? ?p??et??? se????a p??? e??tas?
?a??e? t? ???? t?? s???????? t?? d?aß????
?p?st??????ta? ??se?? p?? a?t???????? t???
d??a???????

12
?? e??a? ? ?????? ????

?? ?.S., ?? ?deat? ?atas?e?asµa ?e????ta?,
a?apt?sseta? ?a? pe?a??e?.
?ts?, ß??p??µe ta st?d?a p?? pe??? ??a ?.S., ??
t?? ????? ????
? ?????? ???? pe????e? d?ast????t?te? p??
apa?t??? sta e??t?µata
?? G?at? ??te ??? ??? ?p? p????
?e? ?p???e? ??a? ????? ap?de?t?? ?????? ????

13
? ?????? ???? e??? ?.S.

??e?e???t??? µe??t?
?e??t? s??p?µ?t?ta?
?????s? apa?t?se??
S?ed?asµ?? s?st?µat??
???p???s?
???at?stas?
?e?t?????a - S??t???s? - ??a?e???s?

14
?p?t???a t?? ?????? ????

? ?????? ???? ??e? ???e? ap?de?t?? ??at?
???e? d?µ? st? d?ad??as?a t?? a??pt????
???a? ap???
??e? ?a????sµ??a ß?µata
??e??????e? t? d?a?e???s? t?? d?ad??as?a? t??
a??pt????
??e? d???µaste?

15
?e???e?t?µata t?? ?????? ????

??e? de??e? ???t??? d??t?
?e?t????e? ?a?? se pe??ß?????ta µe ?a?? d?µ?
??s???a ep?t??pe? t?? e?s?µ?t?s? a??a???
?p?µ????e? t? ???st?
??e? p????? apa?t?se?? ap? t? d?????s?
?pa?te? p??? a?a??t???, te????? te?µ????s?
?e? ?p???e? epa?at??f?d?t?s? µeta?? t?? f?se??
S?µe??s? St? ß?ß??? t?? ?????t???? ?a de?te t?
d??? t?? e?d??? t?? ?????? ????

16
?a?ade??µata

??e?t?????? f??t?t??????
??e?t?????? s?st?µa a???????s?? d?das???t??

17
??e?e???t??? µe??t?

???t?µata
???? e??a? t? s?et??? s?st?µa
???? e??a? t? p?a?µat??? p??ß??µa
???e? e??a? ?? ?p?????se? e?a??a?t???? ??se??
?a?at???se??
?e???? ? ???st?? ep????e? µ?a ? pe??ss?te?e?
??se?? ??a pa?ap??a e??tas?.

18
?e??t? s??p?µ?t?ta?

???t?µata
???a? ef??t? ? ???p???s? t?? ??s??
?p?????? e?a??a?t???? t??p?? ???p???s??
?e p??? ??st??/?fe???
?a?at???se??
?e????af? t?? te????? ??s?? p?? ?a p??????e? ??a
???p???s?.

19
?????s? apa?t?se??

???t?µata
???e? e??a? ?? ßas???? ?e?t?????e? t??
s?st?µat??
???e? ?? e?d???? apa?t?se??
???a ta ???t???a ep?????s??/ap?d???? p?????t??
?a?at???se??
?e????af? t?? ?? p??pe? ?a ???e? t? s?st?µa,
a?e???t?ta ap? te???????a ???p???s??.

20
S?ed?asµ?? s?st?µat??

???t?µata
??? ?a e??a? ? d?µ? t?? s?st?µat??
????? ? e??p??sµ?? (?????/????sµ???)
???e? d?ad??as?e? apa?t???ta?
??? ?a ?????? ?? d???µ?? e??????
?a?at???se??
??a??t??? pe????af? t?? ?OS ?a e??a? t? s?st?µa.
?e?????? p??d?a??af?? ??????/????sµ????.

21
???p???s?

???t?µata
??? ?atas?e?????µe t? ?at?????? ????sµ??? µe t?
?aµ???te?? ??st??
??? ?atas?e?????µe ? p??µ??e??µaste t?
?at?????? ?????
??? ?a e??a? ?? d?ad??as?e? p?? ?a p??pe? ?a
a?????????ta?
?a?at???se??
?e?µ????s? ??????/????sµ????/d?ad??as???.

22
???at?stas?

???t?µata
????e?e? t? s?st?µa ??a??p???t???
??? ?a ???e? ? µet?ßas? ap? t? pa?a?? st? ???
?a?at???se??
???e???d?a µe ?d???e?.
?a?a?aß? t?? s?st?µat??.

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?e?t?????a S??t???s? - ??a?e???s?

???t?µata
?pa?t???ta? p??s???e?, a??a???, t??p?p???se??,
ße?t??se??
?a?at???se??
?????e?e? ??a ?µa?? ?e?t?????a ?a? s??e??
ße?t??s?.

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?a?at???se?? - ???t?µata

??a????sµ?? t?? ?? ?a? t?? ?OS
???e f?s? t?? ?????? ???? pa???e? ???sµ??a
p?????ta
????µa t?? apa?t?se??
??e???? ?p?????s? (validation) ?a? ?pa???e?s?
(verification)
???t?µata
G?at? t?sa p???? ep?µ????? p?????ta
G?at? t?s?? p????? ??e????
???a? apa?a?t?t? ?a t????e? a?st??? ? se??? t??
f?se??

25
??e?e???t??? µe??t?

???a? apa?a?t?t? ??a
?esa?a ?a? µe???a ???a µe ????? ??st? ?a? µe???a
pe??????a ??????
??a?s??ta ap? te?????????? ?p???? ???a
?µf?ß???? a?a??a??t?ta? ???a
???a ?p????d?p?te µe?????? p?? ????µe t?? a?s??s?
?t? de? e??a? ?a??? ???sµ??a
???a? pe??tt? ??a
????? ???a
Saf?? d?at?p?µ??a ???a
???a p?? e?t?ss??ta? se ??a ?a??? ?a????sµ???
st?at????? s??d??
(ß?. pe??e??µe?a st? ?ef. 10.7 t?? ß?ß????)

26
?e??t? s??p?µ?t?ta?

?????s? ??st???/?f????? ??a t?? p??te???µe?e?
??se??
?????
?e???????a
?e??????s?a
?et?pt?s?
??st?? ???p???s?? ?a? ?e?t?????a?
?fe???
?????? ????s? ?s?d??, ?e??s? ???d??, ?e?t??s?
?p??es???

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?? ??st??

?? ??st?? a?a??eta? se
?µes?
?µes? µetaß??t? (de? µp??e? ?a ?p?????ste? µe
a???ße?a, p.?. ??a???? e?pa?de?s? p??s?p????)
?µes? sta?e??
?µµes?
Sta?e??
?etaß??t?

28
?e??e??µe?a µe??t?? s??p?µ?t?ta?

Ge????
??t??e?µe?? S??p??
???apa?t??µe?a
???µ???s? p??????µe??? µe?et??
???sµ?? - S?µß??a S??t?µ???af?e?
?as???? pa?ad???? ?e?????sµ??
?e??d?????a
??a??t??? pa???s?as? epe?e??as?a? (p.?. ???)
??a??t??? pa???s?as? ded?µ????
??t?µ?s? ??st??? ?e?t?????a?
??as??p?s? s?et???? te???????a?
?????s? e?a??a?t???? ??se??
????????s? e?a??a?t???? ??se??
?????t? ??µata
S?µpe??sµata - ???t?se??

29
?????s? apa?t?se??

?e??e??µe??
?e?t?????e? p?? p??pe? ?a e?te?e? t? s?st?µa
?? p?a?s??, t??? pe?????sµ??? ?a? t?? ?p???se??
p?? ?????ta?
?pa?t??µe?? ap?d?s? t?? s?st?µat??
??s?t???? µet??se?? ?a? ???t???a e??????
???f? ??a??aµµat???? te?????? ?a? ?e?µe??
???p?? ???s?µ?p????µe µ?a ap? t?? ???st??
µe??d?????e?

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???? st?? a????s? apa?t?se??

?e????????? ?a??asµ??e? apa?t?se??, p.?.
?pa?t?se?? p?? de? µp????? ?a ???p???????.
?pa?t?se?? p?? de? af????? t? ?? a??? t? ?OS
?? Ta e?d?s? t?µ??????
?OS Ta t? t?p?s? st?? e?t?p?t? se p???p?????
??t?p?, ? se ?e??? se??da, ? ?a t? e?d?s?
?e?????afa
???a??ete? apa?t?se??
? a?a??t?? ß??e? µ?a apa?t?s? p?? de? e??a?
apa?a?t?t?
? te??????/e??a?e?a p?? ???s?µ?p????µe µa?
?a??d????? (a?t? ?a µa? ß??????) se s???e???µ??e?
?ate????se??

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??sse?a µ??t??a t?? s?st?µat??

F?s??? ???t??? ?p?????t?? S?st?µat??
?????? ???t??? ?p?????t?? S?st?µat??
?????? ???t??? ???? S?st?µat??
F?s??? ???t??? ???? S?st?µat??

32
S?ed?asµ??

??????? s?ed?asµ??
F?s???? s?ed?asµ??

33
S????? - S?µpe??sµata

?? e??a? apa?t?s? sta p?a?s?a t?? a??pt???? e???
?.S.
G?at? ? d?ad??as?a p??sd????sµ?? apa?t?se??
pa???s???e? d?s????e?
?? e??a? ?? p??d?a??af?? apa?t?se??
???a e??a? ? p??e?a ap? t?? p??sd????sµ? t??
apa?t?se?? µ???? t? s??ta?? t?? p??d?a??af??
apa?t?se??

34
S????? - S?µpe??sµata

??? µp????? ?a a?t?µet?p?st??? ta p??ß??µata p??
pa???s?????ta? ?at? t?? p??sd????sµ? t??
apa?t?se??
?? e??a? ? ?????? ???? t?? ?.S.
G?at? ?a p??pe? ?a t??p?p????e? ? pa?ad?s?a???
????? ????
?? a??a??? p??te????ta? ?a ?????? st?? ????? ????

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