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Title:

Managing Conflict

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Managing Conflict Chapter 7 7-1 7-2 Conflict is Normal Lack of conflict may be a problem Unhealthy agreement Domineering leader Routine Defensive avoidance Conflict ... – PowerPoint PPT presentation

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Title: Managing Conflict


1
Managing Conflict
  • Chapter 7

2
Conflict is Normal
  • Lack of conflict may be a problem
  • Unhealthy agreement
  • Domineering leader
  • Routine
  • Defensive avoidance
  • Conflict management, not conflict resolution

3
Sources of Conflict
4
Impact of Conflict
  • Benefits of and Problems With Conflict
  • Benefits
  • New approaches and ideas
  • Motivates understanding
  • Better decisions
  • More creativity
  • Enhanced organizational commitment
  • Problems
  • Negative emotion and stress
  • Interference with communication
  • Diverting attention from task
  • Damage cohesion
  • Winners/losers
  • Authoritarian leadership
  • Negative stereotyping
  • Increase in conformity

5
Impact of Conflict
  • Conflict in Work Teams
  • Relationship conflict
  • Detrimental regardless of task
  • Task conflict
  • Hurts functioning on routine task
  • Improves functioning on non routine task
  • Task conflict can lead to relationship conflict
    unless
  • Trust
  • Cooperative relationships

6
Conflict Resolution Approaches
  • Two Dimensions
  • of Conflict
  • Distribution
  • Integration

7
Conflict Resolution Approaches
  • Comparing Different Approaches to Conflict
    Resolution
  • Avoidance, confrontation, accommodation
  • Winners and losers
  • Trouble implementing decisions
  • Collaboration
  • Everyone wins
  • Greater commitment to decisions
  • Best when equal status and time to work through
    problem
  • Time consuming, difficult

8
Managing Team Conflicts
  • Preparing for Conflicts
  • Develop approaches to identify conflicts early on
  • Support constructive controversy
  • Psychologically safe environment for
    disagreements and conflict
  • Develop cooperation and trust-building
  • Develop team contracts
  • Develop norms

9
Managing Team Conflicts
  • Facilitating Conflicts
  • Requires developing trust
  • Outside mediators helpful when issues become too
    emotional
  • Ensure courtesy and respect
  • Acknowledge all perspectives

10
Negotiating Conflicts
  • Win-lose
  • Incompatible interests
  • Win-win
  • Satisfying both sides is possible
  • Improves ongoing relationships
  • Develop integrative agreements

11
Managing Team Conflicts
  • Integrative Agreements
  • Separate people from the problem
  • Focus on the shared interests of all parties
  • Develop many options to solve the problem
  • Evaluate the options using objective criteria
  • Try again

12
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