Coaching for Excellence ??????????????????????????? - PowerPoint PPT Presentation

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Title:

Coaching for Excellence ???????????????????????????

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Title: LEADER AS A COACH Author: USER Last modified by: user Created Date: 6/27/2012 2:41:25 AM Document presentation format: On-screen Show (4:3) Other titles – PowerPoint PPT presentation

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Title: Coaching for Excellence ???????????????????????????


1
Coaching for Excellence ?????????????????????????
??
2
?????????????????
  • 1. ?????????????????????? COACH
  • 2. ????????????????????????
  • 4. ?????????????????
  • 3. On the Job Training
  • 5. ???????????????? (Mentoring)
  • 6. ?????????????? (Counseling)

3
????????????????????
?????????????????????? ?? ??? ??????
4
????????????????????? ???????????? Coach
LEADER AS A COACH
5
Coach is Actionnot Position
6
?????????????????????????? COACH
  • ??????????????
  • ??????? ????????? ?????????????
  • ????????????????????
  • ??????? (???????? / ??????????)
  • ???????????????? (????? / ???????)
  • ?????????????????

7
(No Transcript)
8
????? Coach
?????????????
9
????? COACH ?????????????
  • Coaching
  • Mentoring
  • Counseling
  • ???????????????????????

10
????? COACH ?????????????
  • Coaching (??????)
  • ??????????????????????????????????????????????????
    ?????????????????? ????? ???? ????????????????????
    ????????????????????
  • ??????????????????????????????????????????????????
    ? ??????????????????????????????????????

11
????? COACH ?????????????
  • Mentoring (?????????)
  • ??????????????????????????????????????????????????
    ?????????????????????????????????????????????????
    ?????????????????
  • ??????????????????????????????????????????????????
    ??????????????????????????????????

12
????? COACH ?????????????
  • Counseling (???????????)
  • ??????????????????????????????????????????????????
    ????????????????????????
  • ??????????????????????????????????????????????????
    ????????????????????? (Work-Life Balance)
    ????????????

13
?????????????? COACH
  • ???????????????
  • ????????????
  • ???????????

14
????????? ???????????????????????????????????
??????????????????????????????????????????????
Over the long run, Superior Performance depends
on Superior Learning. Peter M.Senge, Learning
Organization
15
Key Success Factors
  • ?????? ??????? ?????????? Coach
  • ??????? ????????? Coach
  • ???????????????????? ??? Coach
  • ??????? ??????????????? Coach
  • ???????? ???????? ????????????????????????????????
    ????????? Coach

16
Coaching organization
  • Coaching ???????????????????
  • ?????????????????????????????? (???????-???????)
  • ???????????? Job Description ???????????????
  • Coaching ???? KPI ?????????????????????
  • ????????? Coaching ??????? PMS.
  • ??????????????????? (Learning Culture)??????????
    Learning by Doing / Teaching / Sharing

17
????? Coach ?????
  • ?????????? ??????
  • ??????????? ?????????
  • ???????? ???????????????????
  • ??????????? ?????????????? ???????????????
  • ?????? ?????????????
  • ?????????? ???????????????????????

18
The Spectrum of Coaching Skill
NON-DIRECTIVE
Listening to Understand (???)
Reflecting (?????????????????)
Paraphrasing (?????????)
Summarizing (????)
Asking Question (???)
Making Suggestions (??????)
Giving Feedback (????????)
Offering Guidance (????)
Giving Advice (???????????)
Instructing (???)
Telling (???)
DIRECTIVE
19
Good Coach
20
????????????????? Coach
  • ???????
  • 1. ???????????????????? Coach
  • 2. ??????????????????????
  • 3. ??????????????????
  • 4. ???????????????????

21
????????????????? Coach
  • Coach
  • 1. ??????????? ?????????
  • 2. ?????????????????????????
  • 3. ?????????????????????
  • 4. ???????????????????
  • 5. ??????????????

22
?????? GROW Model
  • Goal ??????????????????
  • Reality ?????????????????????????
  • Options ????????????????????
  • Willing ?????????????

23
?????????? GROW Model
  • Establish the Goal
    ?????????????????? Coach
    ???????????????????????? (???????????????)
    ?????????????????????????????????
    ???????????????? ????????????

24
?????????? GROW Model
  • Examine Current Reality
    ???????????????????????????????????
    (???????????????)??????????????????
    ??????????????????????????? Coach ???
    ???????????????????????????????????
    ????????????????????????????????????????

25
????? ??????? ??? ???? ?????? ????
??? ???
?????? ???
26
COMPETENCY GAP ASSESSMENT
  • ?????????????????????????
  • ???????????????????????????????????????? (Actual
    Competency A) ???????????????????????????????????
    ??????????? (Expected Competency E)

27
COMPETENCY GAP ASSESSMENT
  • A lt E
  • ??????????????????????????????
    ??????????????????????
  • ?????????????????????
  • ?????????????.....................................
    ..........

28
COMPETENCY GAP ASSESSMENT
  • A gt E
  • ?????????????????????????????
    ??????????????????????
  • ?????????????????????
  • ?????????????.....................................
    ..........

29
COMPETENCY GAP ASSESSMENT
  • A E
  • ?????????????????????????????
    ??????????????????????
  • ????????????????????????????
  • ?????????????.....................................
    ..........

30
?????????? GROW Model
  • Explore the Options
    ????????????????????????????????

    ??????????????????????????????????
    ???????????????
    ??????????????????????????????????????????????????
    ????????? ??? 1 (Goal)

31
Human Development Techniques
  • Classroom Training
  • Non Classroom Training

32
Human Development Techniques
  • Training (On Off the Job)
  • Job (Assignment /Rotation / Transfer
  • / Shadowing (Role Model)
  • / Enrichment Enlargement
  • Learning (Self Team)
  • Coaching / Mentoring /Counseling

33
?????????? GROW Model
  • Establish the Will
    ????????????????????????????????????
    ??????????????????????? (Commit)
    ?????
    ??????????????????????? ??????????????????????????
    ????? ????????????????????
    ??????????????????????????????

34
Good Coach Push Pull Employee Learn
Performance
35
35
???






30
25
????? ???????????????
20
15
10
5
10
15
20
25
30
35
???
???
?????????????????
36
??????? Coach ??? PUSH
  • GO DAY DAY
  • 1. ??????????????????????????????????
  • 2. ?????????????????????????????????????
  • 3. ???????????????????????????
  • 4. ?????????????????????????????????????????
  • 5. ????????????????????

37
??????? Coach ??? PUSH
  • WORK HORSE
  • 1. ?????????????????????????????????????
  • 2. ?????????????????????????????????????
  • 3. ?????????????????????????
  • 4. ??????????????????????????????????
  • 5. ????????????????????

38
??????? Coach ??? PULL
  • PROBLEM CHILD
  • 1. ?????????????????????????????????
  • 2. ???????????????????????????
  • 3. ??????????????????????
  • 4. ???????????????????????????????????????
  • 5. ??????????????????????

39
??????? Coach ??? PULL
  • STAR
  • 1. ????????????????????????????????????
  • 2. ??????????????????????
  • 3. ?????????????????????????
  • 4. ????????????????????????????????????
    5. ??????????????????????????????????

40
??????????????
??????????????????????????????????? A B C D E
1. ??????????????????????????????????????????????????
2. ?????????????????????????????????????????????
3. ???????????????????????????????????????
4. ????????????? ??????? ????????????????
5. ??????????????????????????????????????????????
????????
??????????????? ??????????????????????????????????????? A B C D E
1. ??????????????????????????????????????????
2. ????????????????????????????????????????
3. ????????????????????????????????????????????
4. ????????????????????????????????????????????
5. ????????????????????????????????????
????????
41
  • ????? 1 ?????
  • ?????????????????????????????
    ????????????????????
  • ????? 2 ?????
  • ???????????????????????????????????????????
  • ????? 3 ?????
  • ?????????????????????? ?????????????????????
    ?????
  • ????? 4 ?????
  • ????????????????????? ????????????????????
  • ????? 5 ?????
  • ????????????????????????????
  • ????? 6 ?????
  • ????????????????????????????
  • ????? 7 ?????
  • ???????????????????????? ???????????????????
    ????????????

42
???????????? COACH
43
??????????????? COACH
  • ??????? COACH
  • ????????????????????????? COACH?????????
  • ?????????????????????? COACH
  • ???????????? COACH ??????????? Needs
  • ???????????????????????????????? COACH
    ???????????

44
??????????????? COACH
  • ?????????? COACH
  • ????????????????????????????????????
  • ??????????????????????????????????????????????????
    ?????????????????
  • ???? Action Learning

45
??????????????? COACH
  • ??????????
  • ??? Feedback ??????????? COACH
  • ???????????????????????????????????????
  • ??????????????????????????????

46
???? 5W-1H ???????????????
  • Why ??????????????????????? Coach
  • What ??????????????????????????????????? Coach
  • Who ??????????????? ????????????????
  • When ??????????? Coach ??????????????
  • Where ?????????????????????? Coach
  • How ?????? Coach ???????????????

47
?????????????????? COACH
  • 1. ???????????????????????? Coach
  • 2. ???????????????????????????
  • 3. ???????????????????????? Coach
  • 4. ?????????????????????????? Coach
  • 5. ????????????????????????????
  • 6. ???????????????????????? Coach
  • 7. ???????????????????????? Coach
  • 8. ???????????????????????????????

48
1.??????????????? COACH
  • ??????????????????????????????????????????????????
    ????????????????? (KPIs)
  • ??????????????????????????????????????????????????
    ???????????????????????????????????? (Competency
    Level) (A E)

49
2.????????????
  1. ?????? ?????? (Cognitive Learning)
    (remember, apply, make decision)
  2. ??????? ????? (Psychomotor Learning)
    (skill, apply, and communication)
  3. ????? ?????? (Affective Learning)
    (attitude value)

50
3.???????????? COACH
  • 1. ???????????
  • 2. ??????????
  • ????????????????????????????????? COACH

51
4.????????????????????? COACH
??????? ????? ???????
????????? ?????????????? ???????????????? ?????????????? ?????????????? ?????????? ?????????????? ??????????? ????????????? ??????????????? ???????? ??? ????????? ?????????????? ???????????????? ????????????? ??????????????? ?????????????? ????????????? ?????????????? ???????????????
52
5.??????????????????
  • V (??????????????)
  • Flipchart ?????????? LCD ???????????????
  • ???????????????????? ???????? ??????
  •   H (????????????????)
  • ?????????? ????????? ??????????????
  •   F (?????????????????????)
  • ?????????????????????????????????? ????? Sound
    Effect ????????????????? ??????? ????????

53
6.????????
  • 1. ??????????????????? COACH ????????????
  • ??????????? ?????????????? ???????
  • ?????????????????????????????????
  • 2. ????????????????????????
  • ????????????????? COACH

54
7.?????????
  • 1. ???????????????? (Affective)
  • 2. ?????????????????? (Learning)
  • 3. ??????????????? (Behavior)
  • 4. ?????????????? (Results)

55
8.????????????
  • 1. ???????????????????
  • (Slide ?????? ?????? ?????)
  • 2. ?????????????????????? Coach
  • (????????? ??? ????????????)

56
??????? ??????????? ?????????? ??????? ??????? ??????? COACH ????????????? ??? COACH ?????????? ????? COACH ???????????? ?????????????????????? ??? COACH
???????????? 1.???????????????????????????? 2.??????????????????????? -??????????????????? -?????????????????????????????????? -??????????????? -????? / ????????? -Role Playing 1 ??? 1 ??? -???????????? -?????????????????????????????
??????????????? 1.??????????????????????????? 2.??????????????????????? -?????????????????????????????? -?????????????????????????????? -?????????? -??????????? ????? 1 ??? 1 ??? -???????????????????????????????????????????
????????? 1.??????????????????????????? 2.?????????????????????????? -???????????????????????????? -?????????????????????????? -????????? -Job Shadowing 1 ??? 1 ??????? -?????????????????????? -???????????????????????????????
57
On the job training
58
On the Job Training
  • ??????????????? ?????????????????????????????????
    ????????????????????????? ??????????
    ??????????????????????????????????????????????????
    ????????????????????? ???????????????????
    ??????????????????????? (Learning by Doing)

59
????????
??????????
?????????????
On the Job Training
????????????
60
??????? On the Job Training
  • 1. ?????????????????
  • ??????? ???????????????????????
    ????????????? OJT. ??????????????

61
??????? On the Job Training
  • 2. ???????????????????????????????
  • - Telling ????????????????? ????????????????
  • - Showing ?????????????????????????????????
  • - Doing ?????????????????????????????????????
  • - Checking ??????? ?????????????????????????
  • - Motivation ????????????? ?????????? ?????????
  • - Assigning ??????????????????????????????????

62
??????? On the Job Training
  • 3. ????????????
  • ??????? ????????????????????????????
    ???????????????????????????????????

63
???????????????
  • ????????????????????????????????????????
  • ????????????????????????? (??????????????)
  • ??????????????????????????????
  • ??????????????????????????????????
  • ??????????????????????????????????????
  • ?????????????????????????????????????

64
?????????????????????? (Operation Breakdown)
  • 1. ?????????????????
    (Steps in Operation)
  • 2. ??????????????????????
    (Key Points)

65
????????????? ?????????????????????????
????????????????? ??????????????????????
1.????????? ??????????????? 3 ???? ???? A ??? 72 cm ????? 25 cm ????? 2 ???? ???? B ??? 72 cm ????? 35 cm ????? 1 ???? ???? C ??? 36 cm ????? 25 cm ????? 1 ????
2.????????? ??????????????????
3.????????? ?????????????????????? A ??? C ????????????? B ???????????????????????????????????
A
B
A
C
66
????????????????????
  • 1. INTRODUCTION ???????????????????? ????????
  • 2. TASK OVERVIEW ?????????????????
  • 3. STEP BY STEP ???????????????????????
  • 4. KEY POINT ??????????????????????????
  • 5. DEMONSTRATE ?????????????????????
  • 6. REVIEW KEY POINT ????????????????????????
  • 7. ASK QUESTION ???????????????????????????

67
?????????????
  • 1. DOING
    ??????????????????????????????????
  • 2. FEEDBACK MOTIVATION
    ????????????????? ????? ???????????????
  • 3. REPEAT DOING
    ????????????????????????????????????????

68
?????????????????????
  • ?????????????????????????????????????????
  • ??????????????????????????????????????????????
  • ????????????????????????????????????????????
  • ?????????????????????????????
  • ??????????????????????????

69
???????????????? OJT.
  • 1. ??????????????????????????????????
  • 2. ???????????? (??????) ???????????????
  • 3. ????????????-??????????-??????????
  • 4. Feedback ?????????????????????????????
  • 5. ???????????????? ??????????????????????

70
Mentoring Program
71
????????
  • Mentoring ???????????????????????????????????????
    ????????????????????????????????????
    ??????????????????????????????????????????????????
    ????? (Mentee) ???????????????????????????????????
    ??????????????????????? ??? Mentor
    ?????????????????? Mentee ?????????????????
    ??????????????????????????? Mentee

(????? ???????)
72
??????????????
  • 1. ???????? (GUIDE)
  • 2. ?????????? (ALLY-BUDDY)
  • 3. ?????????? (CATALYST)
  • 4. ?????????? (SAVVY)
  • 5. ????????? (ADVOCATE)

73
???????????????????
  • 1. ????????????????????
  • ??????? ??????? ??????
  • ??????????????????????????????
  • ????????????????????????????
  • ?????????????????????
  • ???????????????????????????

74
???????????????????
  • 2. ???????????????????
  • ??????????????????????????
  • ???????????????????????
  • ????????????????????????

75
???????????????????
  • 3.????????????
  • ???????????????????????????????
  • ????????????????????????????????????????
  • ?????????????????????????????????????
  • ?????????????????????????????
  • ??????????????????????????????????
  • ??????????????????????????????
  • ???????????????????????????????

76
???????????????????
  • 4.?????????????????????????
  • ?????????????????????????????????????
  • ????????????????????????????????????
  • ??????????????????????????
  • ???????????????????
  • ??????????????????????????

77
???????????????????
  • 5. ?????????????????
  • ????????????????????????????????????
  • ??????????????????????????????
  • ??????????????????????????????
  • ??????????????????????
  • ???????????????????????????????????
  • ??????????????????????????????????
  • ????? ???

78
Counseling Program
79
????????
??????????????????????????????????????????????????
??? ????????????????????????????????????
???????????????????????????????????????
80
???????????????
??????????????????????????????????????????????????
????????????????????????? ????????????????????????
???????????????????????
81
?????????????????????
1.???????????????????????? 2.????????????????????
3.????????????? Feedback
82
1.????????????????????????
  • ????????????????????????????????????
  • ??????????????????????????
  • ??? Outline ??????????????????????
  • ??????????????????????????????????
  • ??????????????????????????????????????????
  • ?????????????????????????????????????????

83
2.????????????????????
  • Step 1 ????????????????????????????????????
  • Step 2 ??????????????????????????????????????
  • Step 3 ?????????????????????????????????????
  • Step 4 ??????????????????????????????
  • Step 5 ??????????????????????
  • Step 6 ??????????????????????????????????
  • Step 7 ??????????????????????????????
  • Step 8 ???????????????????????????

84
2.????????????????????
  • ?????????????????????????????????????????????
  • ??????????????????????????????????????
  • ???????????????????????? Active Listening
  • ??????????????????????????????????????????????????
    ??????????

85
2.????????????????????
  • ????????????????????????????????????????????????
  • ?????????????????????????????????????????
  • ????????????????????????????????????
  • ?????????????????????????????????????????
  • ????????????????????????????

86
3.????????????? Feedback
  • ??????????????????????????????????????????????????
    ??????????????????????????????????
  • ??????????????????????????????????????????????????
    ???????????????????????(????????????????????)
  • ????????????????????????????????
    ??????????????????????????????????????????????????
    ?????????????
  • ????????????????????????????????????

87
Tips for Success
  • Transfer
  • short term memory
  • into
  • long term
  • practices or behaviors
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