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Training: It

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Training: It s More than Telling Six Practices for Successful Trainers – PowerPoint PPT presentation

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Title: Training: It


1
Training Its More than Telling
  • Six Practices for Successful Trainers

2
Learning Objectives
  • Participants will
  • Question what they already believe about training
    and reflect on this knowledge
  • Complete a course design (lesson plan) on their
    area of expertise
  • Incorporate various training techniques to
    maximize participant learning
  • Utilize the six practices for successful
    trainers
  • Customization
  • Documentation
  • Timing
  • Creativity
  • Articulation
  • Diplomacy

3
Importance of Learning Objectives
  • View the Wendy Warman Quick Talk Video
  • (2 minutes login to Skillport required search
    for Learning Objectives QuickTalk video)

4
6 Practices for Successful Trainers
  1. Customization
  2. Documentation
  3. Timing
  4. Creativity
  5. Articulation
  6. Diplomacy

5
6 Practices for Successful Trainers
  1. Customization
  2. Documentation
  3. Timing
  4. Creativity
  5. Articulation
  6. Diplomacy

6
Customization
  • We need to customize program content to fit the
    specific needs of our audience
  • We need to understand the nature of our trainees
    jobs and the problems and frustrations they face
    so our training content addresses these special
    needs
  • A needs analysis helps us with this

7
Customization
  • Ask good questions of
  • Managers
  • Trainees
  • Other related parties

8
Customization
  • You will want to know
  • What is the demographic makeup of the audience?
  • Is the program voluntary or mandatory?
  • What do they already know about the topic?
  • What more do they need to know?
  • What problems and frustrations can this training
    alleviate for them?
  • How can I build credibility and rapport with
    them?
  • What danger zones and obstacles should I prepare
    for?

9
Activity
  • Please take a few minutes to take the Training
    Techniques Matching Challenge

10
Answers
9. D 10. N 11. O 12. I 13. J 14. K 15. C 16.
M 17. E
  • F
  • B
  • Q
  • G
  • L
  • A
  • P
  • H

11
Caution
  • Asking only one source what the needs are
  • Using an off-the-shelf program as is
  • Not allowing enough time for customization

12
6 Practices for Successful Trainers
  1. Customization
  2. Documentation
  3. Timing
  4. Creativity
  5. Articulation
  6. Diplomacy

13
Documentation Litmus Test
  • Every word, activity, and moment of your program
    should be relevant to the trainees job. They
    should be able to see how it will truly be able
    to help them do their jobs better

14
Caution
  • Relying on only one source
  • Relying on too many sources
  • Trying to cover too much material into the
    training program

15
Documentation Motto
  • LESS IS MORE

16
Documentation Guidelines
  • Concepts should be broken down into concrete
    how-to instructions
  • It should be easy to transfer learning to the job
  • It should be easy to convert into job-aids
  • It should be graphically appealing

17
6 Practices for Successful Trainers
  1. Customization
  2. Documentation
  3. Timing
  4. Creativity
  5. Articulation
  6. Diplomacy

18
Timing
  • Add times to your agenda items
  • Your agenda is your roadmap to success it will
    help you present ideas coherently and stay on
    schedule
  • They also provide a mental pathway that leads
    trainees through your programs design

19
Timing
20
Course Design Document
  • Insert screenshot of design document

21
6 Practices for Successful Trainers
  1. Customization
  2. Documentation
  3. Timing
  4. Creativity
  5. Articulation
  6. Diplomacy

22
Creativity How do trainees learn
23
Creativity
  • Build in many opportunities for trainees to
    express themselves, work together, be ACTIVE, and
    be responsible for their own learning

24
(No Transcript)
25
Attention Span
  • Average adult attention span ranges from 8
    seconds to 20 minutes
  • Change activities, methods, media, etc., at 20
    minute intervals
  • Present no more than 7 items of information
    before the learners are asked to DO something
  • Have frequent summaries and breaks
  • Always seek opportunities for learners to respond
    and BE ACTIVE

26
The 7 Learning Styles
Visual (spatial) Prefer using pictures, images, and spatial understanding
Aural (auditory-musical) Prefer using sound or music
Verbal (linguistic) Prefer using words, both in speech and writing
Physical (kinesthetic) Prefer using your body, hands and sense of touch
Logical (mathematical) Prefer using logic, reasoning and systems
Social (interpersonal) Prefer to learn in groups or with other people
Solitary (intrapersonal) Prefer to work alone or self-study
27
Creativity
  • The more learning styles you can satisfy, the
    better
  • Tell them
  • Show them
  • Let them try/apply it
  • Let them discover it on their own

28
How Long Does it Take to Develop Training?
  • It depends. If I am to speak ten minutes, I need
    a week for preparation. If fifteen minutes, three
    days. If half an hour, two days. If an hour, I am
    ready now.
  • -Woodrow Wilson

29
More Words of Wisdom
  • I write, re-write and re-write and re-write
    until by the fourth or fifth draft I finally
    achieve spontaneity.
  • -John Ken Galbraith

30
Caution
  • Too much technology
  • Losing human connection
  • Trying to be cute
  • Making things complicated
  • Not having a back-up plan if all your technology
    fails

31
6 Practices for Successful Trainers
  1. Customization
  2. Documentation
  3. Timing
  4. Creativity
  5. Articulation
  6. Diplomacy

32
Articulation
  • If you arent careful your voice could put people
    to sleep
  • Dont be a talking head

33
Articulation
  • Language should be
  • Clear and concrete
  • Abstract concepts should be clarified with
    concrete examples and stories that come from the
    trainees world of work
  • Short sentences, simple vocabulary
  • Repetition of key points
  • Alliteration, Acronyms, Catchy Phrases
    Quotations

34
Language Samples
Alliteration Super Supervisors
Acronyms T Together E Each A Achieves M More
Catchy Phrases Is the juice worth the squeeze?
Quotation Dreams are goals with deadlines.
35
Language Samples Activity
  • Come up with a sample for one of the following
  • Alliteration for your function area training
    topic
  • Acronym for a teambuilding activity
  • Catchy phrase for your training
  • Quote applicable to your training

36
Voice
  • Dont fall in love with the sound of your own
    voice
  • Present each session with the illusion of it
    being the first time
  • Talk to the entire audience

37
Speaking Tips
  • Remember the audience wants you to succeed
  • Be Yourself
  • Acting
  • Performing
  • We agree. All business is show business. All
    leadership is show business. That doesnt mean
    tap dancing it means shaping values Tom
    Peters, A Passion for Excellence

38
Listener Impressions
39
Caution
  • Avoid reading notes or slides verbatim
  • Be aware of your pet words or phrases, i.e., um,
    uh, actually

40
6 Practices for Successful Trainers
  1. Customization
  2. Documentation
  3. Timing
  4. Creativity
  5. Articulation
  6. Diplomacy

41
Diplomacy
  • Be aware of your audience
  • Acknowledge everyones contributions, right or
    wrong

42
Diplomacy
  • 20/60/20 Rule
  • 20 will love your work
  • 60 will like your work
  • 20 will dislike your work

43
Diplomacy
  • The unusual nature of Training

44
Evaluating Training
45
(No Transcript)
46
Dealing with Criticism
  • Ask yourself
  • Did I hear the same criticism from others?
  • Is the critic a reliable source?
  • Can the criticism help me improve my program?
  • How important is it for me to respond to this?

47
3 Tools for Handling Criticism Non-Defensively
  1. Correct the generalization or faulty accusation.
  2. Accept your misstep and communicate how you plan
    to move forward.
  3. Seek to increase understanding and communication
    by asking specifically what your critic believes
    went wrong and what a good correction would be.

48
Higher Standard
  • Like HR professionals, Training Professionals are
    held to a higher standard in organizations
  • We are expected to behave at the highest levels
    of professionalism and avoid petty interpersonal
    conflicts.
  • Hence, the constant need for DIPLOMACY.

49
Review 6 Practices for Successful Trainers
  1. Customization Tailor each program to the special
    needs of the trainees
  2. Documentation Less is more
  3. Timing 1/3 of time should be spend on
    presentation 2/3 of time on practice and
    feedback
  4. Creativity Use variety in your training
  5. Articulation Dont fall in love with the sound
    of your own voice
  6. Diplomacy Trainers are held to higher standards
    and dont expect everyone to love you

50
Questions
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