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Conflicts

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Conflicts Conflicts Conflict a disagreement between two or more people or two or more choices. A conflict can be within oneself A conflict can be between two ... – PowerPoint PPT presentation

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Title: Conflicts


1
Conflicts
2
Conflicts
  • Conflict a disagreement between two or more
    people or two or more choices.
  • A conflict can be within oneself
  • A conflict can be between two people
  • A conflict can erupt into violence

3
Types of Conflict
  • Intrapersonal A conflict that occurs within a
    person
  • Interpersonal A conflict that occurs between
    two people
  • Intragroup A conflict that occurs within a
    group
  • Intergroup A conflict that occurs between two
    groups

4
Examples of Conflict
  • Brainstorm types of intrapersonal conflict
  • I want to go out with my boyfriend/girlfriend,
    but I havent seen my best friend in a week
  • Brainstorm types of interpersonal conflict
  • You stole my shirt, I want it back
  • Brainstorm types of intragroup conflict
  • Someone on the football team punched another
    player on the same team
  • Brainstorm types of intergroup conflict
  • The baseball team and the lacrosse team get into
    a fight.

5
Conflict Response Style
  • The pattern of behavior a person uses in a
    conflict situation
  • Conflict Avoidance a person chooses to avoid
    disagreements.
  • You avoid telling others that you disagree with
    them
  • Rather than disagree you sit back and allow
    others to solve problems

6
Conflict Response Style
  • Conflict Confrontation a person attempts to
    settle a conflict in a hostile, defiant and
    aggressive way.
  • This person wants to win or be right
  • Believes only his/her side is worth considering
  • Conflict Resolution a person uses conflict
    resolution skills to resolve a problem

7
Conflict Resolution Skills
  • Conflict Resolution Skills steps that can be
    taken to settle a disagreement in a responsible
    way
  • These steps help you to
  • Remain Rational
  • Remain in control
  • Listen to the other persons side
  • Figure out a win-win solution

8
Conflict Resolution Skills
  • 1. Remain Calm
  • 2. Set a positive tone
  • 3. Define the conflict
  • 4. Take responsibility for personal actions
  • 5. Listen to the needs/feelings of others
  • 6. List and evaluate the possible solutions
  • 7. Agree on a solution

9
Conflict Resolution Skills
  • Remain Calm
  • Try to increase your patience and lower your
    personal boiling point.
  • Set a positive tone
  • Demonstrate that you want to be fair and find a
    mutually acceptable solution.
  • Define the conflict
  • Write it down keep the focus on the conflict
    not the people involved

10
Conflict Resolution Skills
  • Take responsibility for personal actions
  • Admit what part you have played
  • Listen to the needs/feelings of others
  • Use I-messages
  • List and evaluate possible solutions
  • Discuss positive and negative consequences of
    each possible solution
  • Agree on a solution

11
Conflict Resolution vs Mediation
  • When people are unable to resolve conflicts on
    their own a mediator is needed.
  • Mediation a process in which an outside person
    (mediator), helps people resolve conflict.

12
What to know about Mediation
  • Agree on a Mediator
  • Set ground rules
  • Define the conflict
  • Identify solutions to the conflict
  • Evaluate suggested solutions
  • Negotiate a solution
  • Agree on a solution
  • Schedule a follow-up meeting

13
Skits
  • Create a conflict resolution skit
  • The skit needs to be 1-2 minutes long
  • It must include a conflict and the steps you took
    to resolve the conflict.
  • You must write a script.
  • You will be presenting your skits in front of the
    class.
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