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CLOUDS AND FOG

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CLOUDS AND FOG UW's Collaboration Objectives & Obstacles Kelli Trosvig Scott Mah Terry Gray 21 May 2010 – PowerPoint PPT presentation

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Title: CLOUDS AND FOG


1
CLOUDS AND FOG UW's Collaboration Objectives
Obstacles
Kelli Trosvig Scott Mah Terry Gray
21 May 2010
2
EXECUTIVE SUMMARY
  • We're right there with you in the cloud
  • Key goal easier collab. in a multi-platform/vend
    or world
  • Key success barriers interop issues,
    complexity, features
  • Key Asks
  • - Strengthen SAML federation
    commitment/investment
  • - Simplify (Exchange platform coexistence,
    licensing, etc)
  • - Interoperate with other players (esp.
    calendaring)
  • We love the converged BPOSLive single-tenant
    goal
  • We've done some good work together much still
    to do

3
MEETING OBJECTIVES
  • Strengthen our partnership
  • Share our cloud computing vision, objectives,
    obstacles
  • Better understand MS cloud computing directions
  • Make progress on mutual objectives

4
PRELIMINARIES
  • UW and MS have a strong partnership
  • and we want to keep it that way!
  • We need MS to be hugely successful
  • All comments are intended to be constructive!
  • We know Higher Education does not drive your
    business
  • but UW is well-positioned to help you be
    successful in heterogeneous environments and to
    understand the next generation of workers.

5
ABOUT UW
  • 3.7 Billion/year enterprise 3 campuses 2
    hospitals 450K managed IDs
  • Centers in China (Beijing), Spain (Leon), Italy
    (Rome)
  • 50,000 regular students 45,000 PCE
    students/year
  • 30,000 faculty staff, including 6 Nobel
    Laureates, 15 MacArthur Fellows
  • 270 distinct research centers
  • 1 in federal research to public universities
    --every year since 1974
  • A leader in number of student awards,
    scholarships, fellowships
  • 136 Fulbright, 35 Rhodes, 7 Marshall, 4 Gates
    Cambridge, etc
  • 9th in US for students studying abroad
  • Research on all continents, including
    Antarctica... and in oceans, space

6
UW FUNDING
  • The sources of UW funding (FY2009) break down as
    follows
  • Grants and contracts   31
  • Patient revenue           27
  • Tuition                       15
  • State funding for ops   10
  • Other                         17

7
CONTEXT Research Universities
  • Mission discovery innovation
  • Means extreme collaboration
  • Globally, at scale
  • Culture decentralized diffuse authority
  • Collections of many independent businesses
  • A microcosm of the Internet

http//liu.english.ucsb.edu/wiki1/images/4/4c/Coll
aboration.gif
Industry turns ideas into money Universities
turn money into ideas. --Craig Hogan
8
CLOUD COMPUTING UW is also all in
73K UW users
50 of students ALREADY forward their UW email!
9
WHY THE CLOUD for UW?
  • It's where our students have gone, fac/staff are
    going
  • Enables easier collaboration
  • Leverages market agility, advances
  • Allows better use of scarce IT resources lower
    cost

? IT Goal any time / place / device access
collaboration ? Cloud computing supports this goal
10
STRATEGIC PREMISES
  • Cloud computing is a big deal
  • UW should encourage it, modulo compliance
    obligations
  • Compliance risk is reduced via partner contracts
  • A single-vendor strategy will not work for UW
  • Integrating faculty/staff with students is
    essential

11
COLLABORATION VISION
the illusion of simplicity and coherence!
  • Seamless simple collaboration across multiple
    platforms orgs
  • Cal/Scheduling just works
  • Doc sharing invitations just work
  • User resource discovery is easy
  • no matter where data is hosted.
  • Robust federation replaces Multiple Account
    Madness
  • Work products for the ages


12
COLLABORATION EXAMPLES
  • Physics prof conducting exams at multiple
    universities
  • iSchool teaching for-credit classes at other
    universities
  • Students living abroad faculty on sabbatical
  • Global health researchers in Africa gov't
    health agencies
  • Dentistry prof's longitudinal study
    w/practitioners in state
  • Industry expert teaches class needs collab
    space that students and other industry experts
    can easily use
  • Shared workspaces for consortia and VOs (e.g.
    CSG)

13
PRINCIPLES
  • Maximize user choice via standards-based services
  • Integrate via interoperability
  • Disintermediate and automate
  • Leverage high-scale / low-cost providers
  • Embrace and adapt consumer technology
  • Enable don't block or mandate
  • Pervasive is better than Perfect
  • (e.g. IMAP vs. DeltaSync CalDav vs. ActiveSync)

14
PREVIOUS CHALLENGES
  • Live_at_edu stability(and kudos for improved status
    notifications!)
  • Moving targets multiple provisioning code
    rewrites(FYI Our developers really like RESTful
    web services APIs)
  • Understanding platform tradeoffs (Live, BPOS-S,
    D)
  • e.g. BPOS-S value-add over Live_at_edu (for basic
    email/cal)
  • Domain name constraints (an issue since 2008)
  • e.g. inability to use same domain name for gt1
    tenant

15
CURRENT CHALLENGES / PRIORITIES
  • Defining Goal State Architecture and
    Gaps/Barriers
  • Migration planning timing
  • Managing our customers' expectations (hopes v.
    reality)
  • Faculty/staff cloud service roll-out Groups
    integration
  • On-prem Exchange upgrade decisions
  • Barriers to adoption
  • Interoperability issues (esp. cal/scheduling, doc
    sharing)
  • Federation identity issues SSO illusions
  • Application features (e.g. O/E annoyances,
    co-editing)
  • Licensing complexity (esp AD SP CALs)

16
THE PLAYING FIELD
OLD
UW Exchange Servers
Microsoft BPOS
Microsoft Live_at_edu
Other cloud services
UW SharePoint Servers
Other universities
Google Apps
UW IMAP Web Servers
The IT challenge make collaboration work in
this context!
17
THE PLAYING FIELD
NEW
Microsoft Live_at_edu BPOS
UW Exchange Servers
Other cloud services
UW SharePoint Servers
Other universities
Google Apps
UW IMAP Web Servers
The IT challenge make collaboration work in
this context!
18
INTEROPERABILITY MATTERSfor both collaboration
market share
Claim The market opportunity outside traditional
corporate IT shops is growing, but requires
platform agility interop.
http//blog.law.cornell.edu/tbruce/files/2008/03/8
b731795-a600-44f7-a744-9b7a501ede5b.jpg
http//gilbane.com/globalization/content20matters
.png
19
FEDERATION IDENTITY ISSUES
  • WS-Fed vs. SAML BPOS vs. Live_at_edu federation
  • Identity multiple equivalent email addresses
  • Use of identities and ID providers in different
    contexts
  • IdP scope, diversity UW, MS, Google, Facebook
    (cf. Zoho)
  • Control of LiveID eligibility and use consumer
    vs. institutional
  • Primary user vs. collaborator
  • Federated access for different kinds of apps,
    scenarios
  • Web-based apps thick clients (MS non-MS) OS
    login
  • Thick-client breakage...

20
THICK CLIENT PROBLEM
  • Many federation protocols designed only for web
    apps
  • For web apps, service provider need not store
    passwords
  • For existing non-web apps (rich/thick clients)
  • Some (unknown) number break with WS-Fed more
    with SAML
  • Proxy for IMAP/POP/SMTP clients definitely helps
  • SAML WS-Fed parity would also help...
  • But that still leaves XMPP, CalDAV, etc
  • We don't have a good way of sizing the problem
  • Would retaining passwords after federation avoid
    this problem?
  • Would per-user federation be a near-term
    possibility?

21
MIGRATION GOALS
  • Get to converged BPOSLive single-tenant model
    ASAP
  • Retire on-premise Exchange/SharePoint ASAP
  • Make basic (free) services available to all
    faculty/staff(Pre-provision accounts to reduce
    collaboration friction)
  • Support full-svc, basic-svc, cal-only,
    collab-only users
  • Allow SAML SSO (without breaking thick clients)
  • Full calendar interop w/on-prem Exchange during
    migration
  • Allow some departments to migrate this summer
  • Minimize migrations (and disappointments) for
    faculty/staff

22
MIGRATION CHOICES for Faculty Staff this summer
  • Move to BPOS 14 Beta
  • Earlier access to SharePoint and OCS
  • Perception of better stability and support
  • - Delayed access to SAML Federation
  • - Does not avoid later migration
  • - Requires inventing solution to uw.edu domain
    conflict
  • Move to existing Live_at_edu
  • MS recommendation
  • Early access to SAML federation (but with some
    app breakage)
  • Cleanest migration to converged environment
  • Access to SkyDrive ( - but not SP, OCS )

23
FEDERATION CHOICES
  • Options None, WS-Fed, SAML, Hybrid
  • Our strong preference is SAML, but...
  • We need commitment that SAML will be a first
    class citizen going forward, e.g.
  • Live SDK thick clients updated to work with
    SAML, ala WS
  • When SharePoint is added to Live_at_edu, SAML will
    work
  • Windows credential manager enhanced to work with
    SAML

24
IN OUR PERFECT WORLD Microsoft...
  • Moves quickly to single-tenant converged
    BPOSLive offering
  • Helps us quickly resolve platform conflicts
    best migration approach
  • Ensures parity between SAML federation WS-Fed
    (now future)(and also allows selective
    per-user federation)
  • Works toward full calendar interoperability with
    Gcal
  • Provides killer online co-editing tools
  • Addresses a few key Outlook/Exchange issues
  • Develops a simpler enterprise licensing model,
    esp. for CALs
  • Embraces the idea that reducing collaboration
    friction increases market opportunity and eases
    migration pain

25
FUTURE PARTNERSHIP OPPORTUNITIES
  • SAML federation Extended Tech Preview work
  • Ideas for easier multiple Exchange platform
    coexistence (autodiscover availability service)
  • Cross-vendor calendaring/scheduling
  • Reducing provisioning barriers to customers
  • Improving federation authorization capabilities
  • Extending federated access to more svcs, e.g.
    CodePlex
  • Improved collab tools for researchers (Technical
    Computing)
  • Using Azure in research / teaching

26
UW in the clouds and fog...
DISCUSSION
27
UW Academic and Research Excellence
  • Academic Return on Investment
  • Award more bachelors degrees per student FTE
    than any other state
  • 1st in US for alumni remaining in state where
    degree granted
  • 3rd in US for graduate degrees granted
  • Amongst the lowest in the nation for cost per
    degree as compared to peers
  • 5th in the US for after-degree-salary levels as
    compared to the cost of degree (Smart Money
    12/08)
  • International Rankings
  • 16th in the world for academic and research
    excellence (Shanghai Jiao Tong)
  • 4th in the world overall and 1st for public
    universities for scientific research citations
    (Science Watch)
  • 6 Nobel Prize winners, 15 MacArthur Genius
    Awards
  • US Rankings
  • 1st in public university research funding 2,
    overall
  • 2nd in federal funding for (international) area
    studies and foreign language programs
  • 4th in number of faculty members (86) who are
    members of nationally recognized academies
  • 1st in Primary Care in Medicine and Nursing
    Professional Programs
  • Numerous academic programs in the top 20

28
TOP 5 BARRIERS TO O/E ADOPTION e.g. why some
people don't use Outlook/Exchange
  • Exchange throws away valid email (e.g.
    userfoo_at_bar.com)
  • Outlook drops important header info on forwards
    outside
  • Outlook can cause meetings to be missed (decline
    delete)
  • Outlook/Exchange sometimes breaks long URLs
  • FIXED! Outlook does not allow user rules to
    redirect (vs. forward)
  • Note that some of these adversely affect
    recipients not using O/E,thus causing them to be
    unhappy with others' choice of O/E.
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