Giving and Receiving Feedback - PowerPoint PPT Presentation

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Giving and Receiving Feedback

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Giving and Receiving Feedback Giving and Receiving Feedback Aim of session: To give the Manager the basic skills and knowledge to give and receive feedback in the ... – PowerPoint PPT presentation

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Title: Giving and Receiving Feedback


1
  • Giving and Receiving Feedback

2
Giving and Receiving Feedback
  • Aim of session
  • To give the Manager the basic skills and
    knowledge to give and receive feedback in the
    workplace.

3
Giving and Receiving Feedback
  • Learning Outcomes
  • At the end of this session the student will be
    able to
  • Understand the nature and importance of feedback
  • Use feedback to check the effectiveness of
    communication

4
Giving and Receiving Feedback
  • Learning outcomes (cont.)
  • Use feedback to improve the performance of others
  • Use feedback to motivate individuals
  • Invite and accept feedback to improve own
    performance

5
Giving and Receiving Feedback
  • Feedback is
  • An ongoing, continuous process
  • A key management tool
  • Aimed at an individual or a team, to inform them
    about the effect of their actions, and to improve
    performance
  • Done well, a motivator

6
Giving and Receiving Feedback
  • Positive vs. Negative Feedback

7
Giving and Receiving Feedback
  • Positive Feedback
  • Focuses on issues
  • Looks to the future
  • Looks for joint solutions to problems
  • Makes specific comments
  • Deals with particular situations
  • Communication style is friendly, open

8
Giving and Receiving Feedback
  • Negative Feedback
  • Focuses on the person
  • Harks back to the past
  • Allocates blame
  • Makes generalisations
  • Uses words such as always or never
  • Communication style is aggressive/hostile

9
Giving and Receiving Feedback
  • Receiving Feedback
  • A valuable experience
  • Seek it actively from line manager, peers, your
    team
  • Consider carefully what has been said, ask for
    specific information if not given
  • Do not be defensive, get offended/upset

10
Giving and Receiving Feedback
  • Receiving Feedback (cont)
  • Search for opportunities when you are trying
    something new to receive feedback either on
    your own performance, effect of something new on
    the team, etc.
  • Act promptly on feedback received to correct.
    Ask for help if necessary.

11
Giving and Receiving Feedback
  • Case study Presentation by Students

12
Giving and Receiving Feedback
  • Summary
  • Positive feedback is a valuable experience. It
    can assist us to improve future performance and
    act as a motivational tool. It strengthens the
    working relationship.
  • Negative feedback (destructive criticism) is
    de-motivational and creates difficulties in
    future working relationships

13
Giving and Receiving Feedback
  • Evaluate experience
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