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Professional Etiquette


Professional Etiquette Meeting and Greeting People – PowerPoint PPT presentation

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Title: Professional Etiquette

Professional Etiquette
  • Meeting and Greeting People

Six Tips to Effectively Meet and Greet
  • Stand up
  • Step or lean forward
  • Make eye contact
  • Have a pleasant face
  • Shake hands
  • Greet the other person - repeat their name

How to Shake Hands
  • Step 1 Extend your right hand to meet theother
    person's right hand.
  • Step 2 Point your thumb upward toward the other
    person's arm and extend your arm at a slight
    downward angle.
  • Step 3 Wrap your hand around the other person's
    hand when your thumb joints come together.
  • Step 4 Grasp the hand firmly and squeeze gently
    once. Remember that limp handshakes are a big
    turnoff, as are bone-crushing grasps.
  • Step 5 Hold the handshake for 2 to 3 seconds.
  • Step 6 Pump your hand up and down a few times to
    convey sincerity. (This gesture is optional.)

Handshake Video Clips
Cultural Appropriateness If you're traveling in
a foreign country, you'll have to do your
homework on whether or not a handshake is an
appropriate form of greeting, particularly with
the opposite gender. In some countries, shaking
hands is seen as far too intimate a contact to
initiate with a stranger.
Introducing Yourself
  • If you were not introduced by someoneelse, begin
    to announce in a loud audiblevoice a greeting
    and your name.
  • Also add any personal information you think may
    help them remember who you are.
  • Hello, nice to meet you. I am Eric Jones. I work
    withMichelle on the Smith account

  • Introduce individuals to each other using both
    firstand last names.
  • If you're introducing someone who has a title ,
    include the title as well as the first and last
    names in the introduction.
  • If the person you are introducing has a specific
    relationship to you, make the relationship clear
    by adding a phrase such as 'my boss,' 'my wife'
    or 'my uncle.' In the case of unmarried couples
    who are living together, 'companion' and
    'partner' are good choices.
  • Use your spouse's first and last name if he or
    she has a different last name than you. Include
    the phrase 'my wife' or 'my husband.'
  • Introduce an individual to the group first, then
    the group to the individual. For example 'Dr.
    Brown, I'd like you to meet my friends Kym Hsu,
    Shawn Campbell and Michael Via. Everyone, this is
    Dr. Kurt Brown.

A Man to a Woman
  • In the social world, a man is always introduced
    toa woman, "Mrs. Brown, may I present Mr.
    Black," or, "Mrs. Brown, I should like to present
    Mr. Black"
  • The word "present" makes this introduction the
    most formal of all introductions.
  • The same introduction may also be made in the
    following ways, "Mrs. Brown, I should like to
    introduce Mr. Black," or, "Mrs. Brown, Mr.
    Black," as it is not necessary to use a sentence
    in an introduction.
  • Many persons prefer the correct but less formal
    introduction, "Mr. Black, have you met Mrs.
    Brown?" or, "Mr. Black, may I introduce you to
    Mrs. Brown." This last, however, is not spoken
    with the rising inflection as it is not a
    question directed to Mr. Black. In all instances
    cited, the deference is being shown Mrs. Brown.

Younger Person to Older
  • Introduce a younger person to an older person of
    thesame sex "Miss Older, may I present Miss
    Younger?" "Miss Older, may I present Mrs.
    Younger?"Miss Younger, have you met Miss
  • An exception to this rule is made if the younger
    person is the more distinguished of the two.
    Others are introduced to a distinguished person
    as, "Miss Distinguished, may I present Mrs.
  • Never say, "May I present," or, "May I
    introduce," when introducing two men say, "Mr.
    Older, Mr. Younger," "Mr. Younger, do you know
    Mr. Older?" or, "Mr. Younger, have you met Mr.

Less Prominent to More Prominent
  • Introduce the less prominent person to the more
    prominent person, regardless of the sex of the
  • However, if a considerable age difference lies
    between the two, it is far more courteous to make
    introductions in deference to age, regardless of
    social rank. For example Arthur Prefect,
    I'd like you to meet Dr. Gertrude Smith.

A great rule of thumb Always say the
name of the most important person first.
  • Forgotten names
  • The most important thing to remember is that you
    shouldnever ignore the introduction and try to
    muscle through witheveryone acutely aware that
    youve failed to introduce them. This is just as
    rude as forgetting someones name. In fact, its
    more so.
  • When you forget someones name, its because of
    poor memory (or possibly because theyre
    unmemorable) but when you fail to introduce
    people, youre actively deciding against doing
    the right thing.
  • The most straightforward thing to do is just
    outright admit that youve forgotten the persons
    name. It happens to everyone. Lots of times
    theyll have forgotten yours too and will be
    grateful to you for admitting first, essentially
    letting them off the hook.
  • Even if this isnt the case, the offence of a
    forgotten name is rarely felt very strongly, and
    the sooner you admit it and rectify it the
  • You can make a special effort to remember the
    name this time, and be sure to use it when
    speaking to the person in the future to reassure
    them that you now remember it.

Cultural Gestureshttp//
  • Women hold forearms instead of shaking hands.
  • Holding hands or taking someone's elbow is a sign
    of respect and friendship.
  • To place the palm down, fingers spread, with your
    index finger bent down and pointing outward is to
    insult someone.
  • Shaking the head from side to side means yes by
    tipping the head backward and clicking the
    tongue, people signal no.
  • Elders tend to greet by saying, Salaam men greet
    with a hug and a cheek kiss.
  • Veiled women are not introduced.
  • Handshakes are followed by a touch on the elbow.
  • Greeting is usually just a slight nod and bow.
    Sometimes people will applaud this should be
    responded with applause.
  • Greet with a quick flash of the eyebrows.
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