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How to Develop a More Effective Communication Style

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Title: Strategic Communication: Coaching Points For Effectiveness Author: CRA, Inc. Last modified by: Suzanne Created Date: 12/4/2000 8:41:47 PM Document presentation ... – PowerPoint PPT presentation

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Title: How to Develop a More Effective Communication Style


1
How to Develop a More Effective Communication
Style
  • Society of Information
  • Management
  • 16 September 2009

2
  • COMMUNICATION
  • INFLUENCE
  • POWER

3
(No Transcript)
4
You cannot not communicate. (Silence just lets
others create your message)
5
What really communicates?
6
  • Decisions/Actions
  • Rewards Recognition
  • Informal Networks
  • Formal Messages

7
Communicating Strategically
  • Make small promises and keep them
  • Be responsive to people always
  • Show an understanding for obstacles your people
    facenot their job
  • Frequency of communication is what builds
    relationships (15 x2 gt 1 x 30)
  • Match the medium to the message

8
Communicating Strategically Upward
  • Brevity is everything
  • Communicate through updates and never complain
    upward
  • Deliver more than others expect (1, 0, -1)
  • Peer opinions mean the most to the CEO
  • Engage dont educateespecially upward

9
Being Strategic means planning for Task and
Relationship Goals
  • Task Goals
  • What do I want them to do?
  • Toward that end, what do they need to know?
  • Toward that end, what do they need to believe?
  • Toward that end, how do I want them to feel?
  • Identity Goals I want to be seen as technical
    expert, trusted advisor, partner, problem solver

10
Thank You!
  • Dr. Suzanne J. Peterson, Ph.D.
  • WP Carey School of Business, ASU
  • Suzanne.peterson_at_asu.edu
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