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Title:

Veterinary Health Care Team Members

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All team members should take a part of ... charts for correct feeding ... Students Groomers Kennel Assistants Veterinary Assistants Veterinary ... – PowerPoint PPT presentation

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Title: Veterinary Health Care Team Members


1
Veterinary Health Care Team Members
2
Introduction
  • Veterinary practice can be a highly structured
    environment that provides an excellent career for
    all team members.
  • Goal is to provide superb medical care to
    patients and outstanding customer service to
    clients.
  • Workplace should be friendly, efficient and safe.
  • All team members should take a part of
    responsibility of care and must take initiative
    to provide the best care, whatever the position
    is within the clinic.

3
Veterinary Team
  • Veterinarian
  • Responsible for providing guidelines of medical
    care
  • Assistants and technicians
  • Responsible for following guidelines to provide
    excellent care.

4
In Hospital Patients
  • Receive care from all team members and all team
    members are responsible for ensuring patient
    safety and comfort.
  • Patients may never be left in feces and urine
  • Must always have access to water and food when
    allowed
  • Be hospitalized in a warm, comfortable environment

5
Outpatients
  • Include those that visit for exams, lab work, or
    other services.
  • Responsibility of team to provide services to
    clients and ensure that client receives the
    necessary services in a timely manner.
  • Medications, client instructions, and handouts
    should be supplied to the client when needed.

6
Other considerations
  • Internet
  • More and more clients find information on
    internet.
  • Should be encouraged to seed out practice with
    questions to supplement any information found on
    the internet.
  • Excellent customer service
  • Clients have expectations for prompt call backs
    with results, etc.
  • Veterinary clinics are ranked higher than
    physicians in value that people place on them

7
Keys of Considerations
  • Open communication
  • Know that each role is important
  • Roles and duties should be outlined in employee
    manual.
  • Each team member should know place in hierarchy.

8
Students
  • Can function as observers or hold paid positions.
  • Include veterinary students, technician students,
    high school, students, etc.

9
Groomers
  • May or may not be present in the clinic. Have
    unique technical skills and must be cautious due
    to many hazards that are present.
  • Sometimes are a key link to noticing
    abnormalities on grooming cases.

10
Kennel Assistants
  • Critical to health care team.
  • Should become familiar with cleaning protocols as
    well as any hazards.
  • Should be trained to detect emergency situations
  • Must be able to interpret charts for correct
    feeding protocols, etc.

11
Veterinary Assistants
  • Help technicians and veterinarians
  • Should excel at physical restraint, laboratory
    skills, patient care, and client relations.
  • Should have patience.

12
Veterinary Technicians
  • Critical to health care team
  • Graduate from a 2 year veterinary technology
    program approved by the AVMA and must pass the
    VTNE and any state licensing examinations.
  • Allowed to perform certain duties not allowed by
    a non-licensed individual.
  • Generally assigned a patient by the veterinarian
    and follows protocols set forth by practice.
  • Critical for client communication and patient
    care.

13
Veterinary Technologists
  • Graduate of a 4 year bachelor of science program
    in veterinary technology by the AVMA.

14
Veterinary Technician Specialties
  • May focus on particular area of patient care.
  • Require specialized training in the area and take
    another exam in that area of specialty.
  • Internal Medicine
  • Emergency and Critical Care
  • Dentistry
  • Surgery and Anesthesia
  • Equine
  • Behavior

15
Receptionists
  • Face of the veterinary practice
  • Greet clients, detail and clarify invoices and
    receive money.

16
Office Managers
  • Responsible for overseeing the staff and running
    of the office.

17
Veterinarians
  • Only members allowed to diagnose, prescribe and
    perform surgery on patients.
  • Must be graduate of accredited school of
    veterinary medicine.
  • Must be licensed in state where they work and
    pass both state and national examinations.

18
Practice Managers
  • May or may not be present in clinic.
  • Helps to keep entire team working together .
  • May review records for completeness,
    implementation of new business strategies.
  • Educational requirements vary.

19
Hospital Administrators
  • May be veterinarian, technician, or a business
    manager.
  • Usually has complete authority over the operation
    of the business and practice.
  • Responsible for setting budgets, paying bills,
    creating organizational structure, and planning
    events.

20
Programs to Enhance Staff Education
  • Programs are available online and at community
    colleges across the U.S.
  • VSPN offers a lot of online resources.
  • Animal Care Training videos
  • Local specialty and emergency centers sometimes
    provide continuing education
  • Manufacturer and distributors also provide
    training
  • Extent of training or continuing education varies
    from state to state
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