2-1-1 Disaster Data Management System AIRS Conference

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2-1-1 Disaster Data Management SystemAIRS
Conference New Orleans2nd Session

• May 23, 2012

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AIRS Standards and Disaster Preparedness Status
and Experience

• Standard 17 Emergency Operations and Business
  Contingency Plan
• Standard 18 Formal Relationships with
  Government and Private Sector Emergency
  Operations and Relief Agencies
• Standard 19 Disaster Resources
• Standard 20 Disaster-Related IR Service
  Delivery
• Standard 21 Disaster-Related Inquirer Data
  Collection/Reports
• Standard 22 Disaster-Related Technology
  Requirements
• Standard 23 Disaster Training and Exercise

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What is the primary purpose of 2-1-1 DDMS?

• Nation-wide access to 2-1-1 disaster data as
  close to real-time as possible (operational)

2-1-1 Disaster Data Management System
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What is the primary purpose of 2-1-1 DDMS?

• 24/7/365 readiness of the 2-1-1 network for
  disaster response (operational)

2-1-1 Disaster Data Management System
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What is the primary purpose of 2-1-1 DDMS?

• Development of standardized caller resource
  data elements (support)

2-1-1 Disaster Data Management System
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What is the primary purpose of 2-1-1 DDMS?

• Development of disaster management protocols for
  the 2-1-1 network (support)

2-1-1 Disaster Data Management System
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What is the primary purpose of 2-1-1 DDMS?

• Formal integration of the 2-1-1 network in all
  phases of disasters with appropriate external
  partners (support)

2-1-1 Disaster Data Management System
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2-1-1 DDMS Main Components

• Suite of Data Management Tools
• Data Commons
• Data Exchange
• Data Dashboard
• Extension Warm Centers
• Nationwide Coordination

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Current Capabilities

• All the IR software systems have some basic
  capability to produce reports.

Current State
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Future Capabilities

• With 2-1-1 DDMS participating 2-1-1s are able to
  provide closer to real-time access to data for
  external partners, allow for dynamic, ad-hoc
  queries as well as ensure a more consistent
  presentation.

Future Capabilities
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2-1-1 DDMS

• Additionally, with 2-1-1 DDMS, designated 2-1-1
  Extension (Warm) Sites would be able to
  seamlessly support the 2-1-1 network while
  preserving all the benefits of real-time access,
  dynamic and consistent reporting.

Future Capabilities
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2-1-1 DDMS Extension Warm Center

• An estimated between 6 to 12 Extension Warm
  Centers would be needed to provide
• 24/7/365 stand-by readiness to handle call
  surges, 2-1-1 service blackouts, and other
  potential scenarios that require an immediate
  increase in call handling and/or resource
  database management capacity.
• Criteria for the selection of Extension Warm
  Centers will be more stringent and demanding as
  well as tightly linked to deployment coordination
  requirements.

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2-1-1 Disaster Preparedness Status and Experience

• Discussion
• Stages of disaster (prepare, response, relief,
  recovery, mitigation)
• Formal vs informal role
• Compensation

• Related Standards
• Standard 17 Emergency Operations and Business
  Contingency Plan
• Standard 22 Disaster-Related Technology
  Requirements
• Standard 23 Disaster Training and Exercise

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2-1-1 Disaster Preparedness Status and
Experience(EXERCISE 1)

• Discuss with each other one or two aspects of
  your disaster preparedness and/or experience that
  you feel went very well or that you would like to
  improve
• How would you want a future 2-1-1 DDMS to support
  or enhance you in the area you identified?
• Remember to identify the disaster phase (i.e.,
  preparedness, response, relief, recovery,
  mitigation)

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Key Relationships

• Discussion
• With other 2-1-1s
• With external groups/entities

• Related Standards
• Standard 18 Formal Relationships with
  Government and Private Sector Emergency
  Operations and Relief Agencies
• Standard 20 Disaster-Related IR Service
  Delivery

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Key Relationships(EXERCISE 2)
Discuss with each other one or two aspects of
your relationships with key partners in disasters.

• How would you envision a future 2-1-1 DDMS
  facilitating or supporting these relationships?
• Remember to identify the disaster phase (i.e.,
  preparedness, response, relief, recovery,
  mitigation)

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Data Management and Reporting

• Discussion
• Caller Data
• Collection
• Storage
• Use/reports

• Resource Data
• Disaster taxonomy
• Pop-up Disaster resources

• Related Standards
• Standard 19 Disaster Resources
• Standard 21 Disaster-Related Inquirer Data
  Collection/Reports

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Data Management and Reporting(EXERCISE 3)
Discuss with each other your call documentation
experience in disasters and how you used the data
gathered.

• How would you envision a future 2-1-1 DDMS
  helping with data management and reporting?
• Remember to identify the disaster phase (i.e.,
  preparedness, response, relief, recovery,
  mitigation)

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For more information

• Executive Summary
• www.211us.org/documents/ExecSumDDMS.pdf
• Concept of Operations
• www.211us.org/documents/DDMS.pdf
• AIRS XSD
• www.airs.org/i4a/pages/index.cfm?pageid3363

• AIRS Style Guide
• www.211us.org/documents/AIRS_StyleGuide.pdf
• Resource Data schema
• www.211us.org/documents/ResourceData.pdf
• Caller Data Schema
• www.211us.org/documents/CallerData.pdf

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Thank you