PowerHelp V8.3

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PowerHelp V8.3 Training Update for Shared
Services
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PowerHelp V8.3 General Changes
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System can automatically generate and e-mail a
new password to the CSR
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• Sort the calls by clicking on columns headers
• Column headers stay visible when you scroll down

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Customize icons in your Work Queue via Options
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New Queues available
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My Center gives you an overview of your calls,
appointments, etc. It also provides online
statistics.
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The Action Group Center gives you an overview of
your Primary Action Group
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• Two new possibilities
• Add an Attachment to the Appointment
• Add a Memo to the Appointment

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PowerHelp V8.3 Changes for Shared Services
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X
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OLD
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NEW
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OLD
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NEW
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