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Workplace Readiness

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Title: Unit G Workplace Readiness Author: Amy Singletary Last modified by: Iredell-Statesville Schools Created Date: 12/8/2004 11:49:01 PM Document presentation format – PowerPoint PPT presentation

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Title: Workplace Readiness


1
Workplace Readiness
  • Fashion Merchandising
  • Objective 7.01

2
Soft Skills
  • A mix of necessary interpersonal skills and
    business skills that a successful person develops
    and nurtures.

3
Interpersonal Skills Are Soft Skills
  • Ethics
  • Integrity
  • Goal setting
  • Assertiveness
  • Professional conduct/etiquette
  • Positive Attitude
  • Empathy
  • Teamwork
  • Problem solving skills

4
Communication Skills Are Soft Skills
  • Two types of communication skills
  • Verbal communication
  • Nonverbal communication

5
Importance of Interpersonal Skills
  • Developing and maintaining positive human
    relations requires the use of soft skills.
  • Positive customer relations are the result of
    courtesy, interest, helpfulness, tolerance.
  • An employee is the face of the business or
    company.
  • The way a customer is treated determines whether
    that customer will return.
  • Repeat customers help a business become more
    successful.

6
Importance of Interpersonal Skills(cont.)
  • Employer/Employee relations
  • Happy employeesHappy customersMore profits
  • Companies strive to keep employees satisfied,
    motivated, and loyal by offering competitive
    wages, attractive benefits packages, and other
    incentives.
  • Benefits Added compensation other than money
    that an employer gives his/her employees.
  • Other incentives tuition reimbursement, special
    bonuses, recognition, and awards.

7
Importance of Ethics
  • Ethics Guidelines for human behavior the
    study of moral choices and values.

8
  • Morals The part of human behavior that can be
    evaluated in terms of right or wrong.
  • Standards Accepted levels of behavior to which
    individual behavior is compared.
  • Virtues Positive traits, such as loyalty,
    respect, honesty, and compassion, found within a
    person.
  • Utility principle The idea that the right
    action is best for everyone involved, not just
    for one individual.(such as after school
    activity)
  • Consequences The results of an action.
    (getting fired for always being late)

9
Ethical Behavior
  • Recognizing the difference between right and
    wrong, then choosing what is right.
  • Ethical people can be trusted to make the right
    decision, even when the decision does not benefit
    them.
  • Depends on an individuals own belief system.
  • Sources of ethical beliefs

Higher authority, culture, intuition, reason
10
Ethics in the Workplace
  • The development of strong work ethic relies on
    self-discipline, self-control, initiative, and a
    productive work behavior.

11
Ethical Terms in the Workplace
  • Business ethics Applying principles of right
    and wrong to workplace situations.
  • Taking personal pride in accomplishments on the
    job and for the work itself.
  • This is an area of growing concern in todays
    workplace.
  • Code of ethics A systematic set of rules and
    procedures used to guide the behavior of an
    individual, a business, or a culture.
  • Employee duties The obligation of an employee
    to fulfill the job responsibilities and to give
    the employer a fair days work for the pay
    earned.

12
  • Employee rights The entitlement of an employee
    to equal opportunity, fair pay, and safe working
    conditions.
  • Positive climate A work environment that
    fosters positive productivity, quality work,
    workplace values, commitment to excellence,
    constructive criticism, encouragement for growth,
    and continuing education.
  • Positive work ethics can be encouraged by
    managers practicing good principles of
    supervision.

13
Examples of Unethical Behavior
  • Conflict of interest, such as an employer
    pressuring an employee to do outside business
    with another company owned by the employers
    family
  • Employee conflicts that cause either or both
    employees to behave in an unethical manner
  • Immoral and/or illegal activity

14
Possible consequences of unethical behavior
  • Unethical behaviors may or may not also be
    illegal.
  • If news of unethical behavior reaches the media
    and/or the outside public, then poor public
    relations may result.
  • Unethical behavior can result in decreased
    profits for the business.
  • Possible lawsuits can occur as a result of
    unethical behavior.

15
  • If the law is broken the penalty may include jail
    time, as in the case involving Martha Stewart.
  • An employee who reports a business associate or
    superior for illegal, immoral, or unethical
    behavior may be identified as a whistle blower.
    (ex child labor)

16
The Value of Teamwork
  • Teamwork The good working relationship among
    employees resulting from combined support,
    leadership, and cooperation.
  • Agreement A specific commitment made by a
    person or a group of people.
  • Consensus A collective agreement reached by the
    members of a group.
  • Employees are asked to work together as a team to
    complete a task. The more effectively and
    efficiently the team members work together, the
    more likely they are to achieve the desired goal
    for the business.

17
Effective Communication in the Workplace
  • Process of transmitting clearly understood
    messages between all involved parties.
  • Ability to communicate effectively is extremely
    important to a persons success in the workplace.
  • Communication of information is a primary
    resource for every business.

18
Nonverbal Communication
  • Body language such as hand gestures, facial
    expressions, eye contact, and other body
    movements to convey messages without using words.
  • Personal appearance

19
Verbal Communication
The ability to convey messages with the use of
words.
  • Reading
  • Listening
  • Speaking
  • Writing

20
Verbal Communication--Reading
  • Critical in the fashion industry for reading
    fashion periodicals, journals, and reports that
    focus on marketing, forecasting, and trends
  • Letters, memos, emails, and requests must be read
    and responses communicated.

21
Listening
  • Active listening Providing the speaker with
    feedback (a nod, smile or response) that
    indicates the message is being received and is
    understood.
  • Open-ended questioning Asking questions that
    require more than a yes or no response.
  • Such as What is a Fashion Cycle? or How do
    you set up and effective display booth?

22
Verbal Communication--Speaking
  • How well one speaks may prove to be a determining
    factor in the degree of his/her success in many
    fashion careers.
  • Speaking skills are equally important in
    one-on-one conversations or in presentations to a
    group.

23
  • One-on-one conversations with a customer might
    take place face to face or over a telephone.
  • Word choice and tone of voice should convey
    friendliness, sincerity, and interest in the
    customer.
  • Full attention should be paid to the customer.
  • When taking a telephone message, be certain to
    record the date and time of the call, who it is
    for, who is calling, the return telephone number,
    and the message.

24
  • Telephone orders must be recorded completely and
    accurately. It is recommended that the
    information be repeated to the caller to verify
    that the details are correct.
  • Remember to express appreciation to the customer.
  • While voice mail is a fast and effective way to
    communicate with someone who is not able to
    answer the telephone, the absence of face-to-face
    contact makes telephone manners and verbal skills
    very important.

25
  • Speaking to groups may occur in formal or
    informal situations.
  • One might be speaking with more than one customer
    in the retail store, making a presentation of a
    new line to a buyer, or delivering a workshop or
    speech to a group such as fashion educators or
    students.
  • Tailor the presentation for the specific
    audience.
  • Organize the presentation in a logical format.
  • Visual aids always enhance a presentation.
    Computer-aided presentations are used frequently
    in business and industry.
  • Speak correctly, slowly, clearly, and distinctly.
  • Practice the presentation.

26
Writing
  • Written documentation is important and is often
    required in the workplace.
  • Use of electronic media for written communication
    is becoming commonplace.
  • Attention to spelling, grammar, and sentence
    structure is critical.
  • If a document is handwritten, legibility is also
    critical.
  • Examples email, electronic calendaring, group
    news mailboxes, on-line services, Internet
    conferencing, business letters, memos, and
    reports

27
Barriers to Communication
  • Noise, distractions, or interruptions in service
    that interfere with sending or receiving the
    message or message has stopped
  • Language barriers
  • Information overload
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