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Communicating in the Workplace

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COMMUNICATING IN THE WORKPLACE Communicating in the Workplace Negotiating; bargaining; persuading Greeting people; representing others to the public; selling ... – PowerPoint PPT presentation

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Title: Communicating in the Workplace


1
Communicating in the Workplace
2
Communicating in the Workplace
  • Negotiating bargaining persuading
  • Greeting people representing others to the
    public selling
  • Courteous telephone skills
  • Reporting, conveying information explaining
    issues or procedures
  • Listening effectively
  • Interviewing
  • Preparing written materials
  • Organizing and presenting ideas for formal and
    informal presentations
  • Participating in group discussions

3
Importance of Effective Communication
  • Cornerstone for establishing trust
  • Cornerstone for new business and customer
    retention
  • Increases productivity
  • Many companies expend human and financial
    resources to train employees in communication

4
What is Communication
  • The activity of sending meaningful information

5
What is Communication?
  • You only communicate when the message you send
    out has been received and sent back to you, so
    you know that it has been properly understood

6
Caution! Remember, the message must be received
and sent back to ensure it was properly
understood!
7
Communication Model
8
Three Main Forms of Business Communication
  • Non-verbal Communication
  • Verbal Communication
  • Written Communication

9
Non-Verbal VS Verbal Communication
  • Verbal Communication- Communication expressed
    through words
  • Non-Verbal Communication- Wordless communication

10
Nonverbal Communication
  • Hand Gestures
  • Facial Expressions
  • Touching
  • Body Language
  • Eye Contact
  • Turning your back to the speaker
  • What Other Ways Can You Think Of?

11
What Are They Saying?
12
Non-Verbal Communication
13
Non-Verbal Communication
14
Non-Verbal Communication
15
Non-Verbal Communication
16
Non-Verbal Communication
17
Non-Verbal Communication
18
Non-Verbal Communication in the Workplace
  • Plays important role in workplace
  • Particularly with customers
  • 63-95 more impact that verbal communication
  • Non-verbal cues indicate listening/interest
  • Poor communication skills leads to low employee
    morale and conflict
  • Effective communication skills leads to high
    morale and collaboration

19
Examples of Non Verbal Business Communication
  • Nod of approval
  • Thumbs up
  • Pat on back
  • Rolling Eyes
  • Raising Eyebrows
  • Frown

20
Verbal Communication in Business
  • Simplest form of communication
  • Use language appropriate for audience
  • Clear Voice
  • Audible
  • Respectful tone
  • Active Listening
  • Active Questioning as appropriate

21
Examples of Verbal Communication in Business
  • Answering business phone/extension
  • Receiving visitors
  • Giving instructions
  • Training
  • Presentations
  • Addressing/Participating in Meetings

22
(No Transcript)
23
Activity
  • Charades
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