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Professional Etiquette

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Etiquette The written and unwritten rules of etiquette as it relates to your career and professional image. Etiquette Road Map What is Professional Etiquette? – PowerPoint PPT presentation

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Date added: 30 March 2020
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Title: Professional Etiquette


1
ProfessionalEtiquette
  • The written and unwritten rules of etiquette as
    it relates to your career and professional image.

2
Etiquette Road Map
  • What is Professional Etiquette?
  • Relationships in Business
  • Career Limiting Behaviors
  • Breaking Habits
  • Office Gossip
  • Generational Gap
  • Dress for Success
  • Meeting Etiquette
  • Interview Etiquette
  • Professional Image
  • Meet and Greet Etiquette
  • Communication Etiquette (Correspondence, Email,
    Phone)
  • People Etiquette
  • Dining Etiquette
  • Open Discussion/QA

3
What is Professional Etiquette?
  • Professional Etiquette socially-accepted code
    governing ethical behavior in regard to
    professional practice and presentation.
  • You never have to choose between being in
    Fellowship OR Professional mode. You have to
    define and always exhibit a balanced sense of
    professionalism and simultaneously and separately
    define and exhibit a sense of fellowship.
  • Professionalism does not mean being too
    serious/boring
  • Fellowship does not mean being fun/casual/sweet
  • Fellowship does mean being honest, selfless,
    kind, caring, patient, forgiving, reliable,
    trustworthy, and respectful.
  • Professionalism does mean being sincere,
    self-motivated, inventive, goal-oriented, humble,
    reliable, self-aware, appropriate, respectful,
    timely, ethical, charming, and charismatic.
  • A DKA member is always in Fellowship and
    Professional mode.

4
Relationships in Business
  • People work with other people. You cannot avoid
    collaboration.
  • We want to do business with people we know, like,
    trust, and respect.
  • Relationships are hard work and demand attention.
  • Make a positive and genuine connection to your
    co-workers and business associates.
  • Ask, How are you? and really mean it. Ask about
    family, friends, hobbies, vacations, etc. (not
    just movies).
  • Listen and remember details.
  • Maintain suitable eye contact.
  • Keep your language appropriate to the environment
    and person.
  • Join in work activities, fundraisers, and events.
  • Send thank you notes or letters.
  • Never introduce yourself by your title.

5
Career Limiting Behavior Breaking Habits
  • Poor Time Management
  • Prioritize
  • Learn to say no
  • Ignoring your Career
  • Take on a high profile project
  • Increase your internal network
  • Find a mentor
  • Learn Quickly Share Knowledge
  • Not Responding to Requests
  • Ask for help.
  • Communicate that you cant meet the deadline, or
    take care of it.
  • Lack of Follow Up/Follow Through
  • Create a project plan
  • Publish Progress
  • Failure to Follow Instructions

6
Career Limiting Behavior Breaking Habits
  • Unreliability. - Stick to your commitments
  • Its not my job Attitude
  • Procrastination
  • Resistance to Change
  • Negative Attitude
  • Distracted by Phone, Watch, or acting as if not
    interested. Engage! And most importantly,
    LISTEN.

7
Career Limiting Behavior Office Gossip
  • It is important to distance yourself from office
    gossip and participating in the grapevine.
  • Be able to identify what is rumor and gossip. Be
    certain to have the facts before sharing
    information with others.
  • When someone tries to share gossip with you, you
    can
  • Walk away.
  • Change the subject.
  • Directly state, "I'm not comfortable talking
    about __________.

8
Career Limiting Behavior Generational Gap
  • Perception
  • Entitlement
  • Declining Work Ethic
  • Less Respect for Authority
  • Work Independently
  • Reality
  • Global and competitive market willingness to
    change careers for better opportunities
  • Focus, Finish and Leave (Value Work/Life)
  • Desire to know Why when asked to complete a
    task
  • Technology driven
  • Embrace Generational differences. Meet in the
    middle.

9
Dress for Success

Special Event? Its OK to ask what to wear.
Dress for the job you want, not the one you have
Dont be afraid to ask for guidance.

Return on Investment? Buy an iron.
10
Business Meeting Etiquette
  • Host should send a planned agenda ahead of time
    with clear objectives.
  • Start and stop on time. Dont wait for
    latecomers.
  • Always have your calendar, notebook, and pen.
  • Meetings should be focused on topics related to
    overall strategies.
  • Avoid you talk.
  • Allow all participants to be involved. Encourage
    participation.
  • Encourage challenge. This is where the best ideas
    arise.

11
Interview Etiquette
  • Never wing it Learn all that you can about the
    position. Be prepared to share what you can do
    for the organization, and how you can make a
    difference.
  • Arrive early (15-20 minutes). If youre not
    early, youre late
  • Be courteous to the receptionist or assistant.
    Give your name, appointment time, and business
    card (if applicable).
  • Use good posture.
  • Avoid using first names, unless the interviewer
    is familiar.
  • Listen carefully and learn. Smile and be
    yourself.
  • Relate your qualifications and your desire to do
    a good job.
  • Do not initiate discussion about salary or
    benefits.
  • Send a handwritten follow up thank-you note.

12
Professional Image
  • You only get one first impression and that first
    visual impression is incredibly important, as it
    not only lasts, but can skew any further
    impressions you make.
  • A.B.C.s of Image
  • Appearance
  • Color, wardrobe, grooming
  • Behavior
  • Etiquette, civility, attitude
  • Communication
  • Verbal, nonverbal, written
  • Treat every employee and person with the same
    respect.
  • Always be impeccably clean.
  • Tattoos and piercings should be concealed until
    you are aware of the company culture.
  • Show confidence, attentiveness, and enthusiasm
    through excellent posture.
  • Present a positive, open, and friendly expression
    smile often!

13
Meet and Greet Etiquette
  • Handshake entire hand, web-to-web, shake
    lightly, and release.
  • Know whom to introduce first.
  • Junior to senior
  • Fellow worker to client
  • Eliminate slang/jargon from your vocabulary.
  • Always on time, always organized, always ready.
  • Never introduce yourself by your title.
  • Name tags on your right shoulder.
  • Keep your right hand free in case more people
    join.
  • Maintain eye contact (do not scan the room when
    in a conversation).
  • Always have a supply of business cards.
  • NEVER turn down an offered business card. Take
    time to look at received card.

14
Meet and Greet Etiquette
  • When making a positive first impression
  • 1. Determine audience
  • 2. Identify their expectations
  • 3. Establish objectives
  • 4, Dress, behave, and communication in a way that
    reflects audience expectations
  • Always use last names with customers unless they
    are about your age and rank.
  • Hone your small talk skills so youre comfortable
    and confident enough to approach a stranger.
  • Know whats going on in the industry. Be able to
    give opinions and ask informed questions.
  • Ask people what they think about current issues,
    or even better, ask them about themselves.

15
Meet and Greet Etiquette
  • At a Work Party or Social Event
  • Dont let the casual setting lull you into a
    level of unprofessionalism in behavior,
    consumption, or dress.
  • Participate enthusiastically.
  • Use this opportunity to meet people you dont
    know (do not just spend time with friends).
  • Move toward friendly faces or already formed
    group.
  • If someone enters your group, greet them and make
    introductions.
  • Be sure to send a handwritten thank you note to
    your host(s) within 24 hours.
  • Go to food table firsteasiest place to start
    conversations
  • Stand in middle of room or near food table, stay
    away from walls.
  • Dont overindulge with alcohol.

16
Correspondence (Mail) Etiquette
  • Every written invitation gets a response unless
    it asks for money.
  • Respond within 1 week.
  • Send Thank you letters.
  • Follow directions for response.
  • Special instructions (dress code) will be in
    lower corners.
  • Envelope will indicate if you may bring guest.
  • Always include a cover letter for written
    documents.
  • Sit on written documents for 24 hours (if
    possible).

17
E-mail Etiquette
  • E-mail only those people to whom your messages
    actually pertain todont send mass or chain
    letters.
  • M-ake a point of responding to messages promptly
    (within 24 hours).
  • A-lways use spell-check and grammar check before
    sending messagesbe brief and clear.
  • I-nclude your telephone number in your message.
  • L-earn that e-mail should be used for business
    rather than personal usedo not send anything
    you would not want to see in public.

18
Telephone Etiquette
  • With unknown numbers, answer the phone with your
    name and company (or department).
  • When placing calls, include your name and company
    or department almost immediately when phone is
    answered.
  • Speak clearly and at a regular speed.
  • State the purpose of your call.
  • Only use speakerphone for conference calls (and
    start off-conference and then switch to
    conference with permission).
  • Always smile when using the phone (it makes a
    difference).
  • Judge your audience before making small talk.
  • Say please and thank you.
  • Return your calls.

19
Voicemail / Mobile Phone Use
  • Realize proper usage of mobile phones in
    business.
  • Understand how to leave an adequate voice
    message.
  • Check and return messages frequently and on a
    daily basis.
  • Avoid using in a restaurant, movie, waiting room,
    or meeting.
  • Limit your conversation when in close quarters.
  • Do not speak so loud that other people can hear
    or feel like they are part of your conversation.
  • Do not give out your credit card number unless
    you are certain who you are on the phone with.
  • DO NOT text or talk on the phone when driving
    (unless you talk with a hands-free headset or
    ask a passenger to text for you).

20
People Etiquette
  • Relationship The state of being mutually
    interested. Reverence or respect for another. To
    be involved, concerned.
  • Maintain a database of personal knowledge on
    individuals in which you want to follow up or
    cultivate a relationship (childrens names,
    birthdays, etc.)
  • Communicate openly. Communicate ideas and
    requests clearly.
  • Conversational taboos Tasteless jokes, politics,
    religion, finances, family tragedy, health,
    lifes disappointments
  • Safe topics Sports, Cultural events, food and
    local attractions, books, movies, vacation ideas
  • Being late regularly shows selfish and
    disrespectful behavior.

21
Dining Etiquette
  • Immediately place napkin in your lap.
  • For silverware, work your way from the outside
    in, towards the plate.
  • Wait for everyone to receive their food before
    eating.
  • Pass condiments to the right.
  • Once used, do not place silverware on the table.
  • When cutting, only cut a small amount at a time.
  • When you are finished, place the silverware at 5
    oclock/10oclock as pictured.

A. Napkin B. Salad Fork C. Dinner Fork D. Fish
Fork E. Soup Bowl F. Soup Plate G. Dinner Plate
H. Dinner Knife I. Fish Knife J. Soup Spoon K.
Bread Plate L. Butter Knife M. Dessert Spoon N.
Dessert Fork O. Water Goblet P. Red Wine Glass Q.
White Wine Glass
  • General Dining Etiquette
  • Nurture your personal/social relationship during
    dinner.
  • Wait till dessert and/or coffee to discuss
    business.

22
Discussion. QA.
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