Course: BUSSINESS COMMUNICATION

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Course BUSSINESS COMMUNICATION

• Adopting a perspective

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• Course
• BUSENESS COMMUNICTION
• FALL SEMESTER 2012-2013
• Assoc.Prof.Dr.Emilija Stoimenova- Canevska,
  
• Day and Time
• Wednesday 1315 1500 lectures
• 1515 1600 exercises
• Instructors e-mail address
• stoimenova_at_ibu.edu.mk

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17-21.Sep.2012 Adopting a Perspective  19.09
24-28.Sep.2012 Perception and Paradigms  26.09
01-05.Oct.2012 Verbal Communication  03.10
08-12.Oct. 2012 Nonverbal Communication  10.10
15-19.Oct. 2012 Listening 17.10
22-26.Oct.2012 Effective Interpersonal Communication in Organizations  24.10
29.Oct.-02.Nov.2012 Midterm Review 31.10
05.-09.Nov.2012 Midterm Exam  31.10
12-16.Nov.2012 Effective Leadership in Organizations 13.11.
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19-23.Nov.2012 Small Group and Team Communication 21.11
26-30 Nov.2012 Meetings making them work 28.11 
03-07.Dec.2012 Presentations speaking successfully on your feet 05.12
03-07.Dec.2012
10-14.Dec.2012 Negotiation making the best deal  12.12
17-21.Dec.2002 New Communication Technology  18.12
24-28.Dec 2012 Final Exam Review  25.12
02-06.Jan.2013 Preparatory week
08-15.Jan. 2013 Final Exam  
16-22.Jan.2013 Preparatory week  
23-29.Jan.2012/ 04-08.Feb.2012 Make-up 1 Exam / Make-up 2 Exam  
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Course Objectives

• This course provides students with a
  comprehensive view of the communication in
  business setting and its specifics, roles and
  implications.
• Well developed and effective business
  communication skills are the fundamental tool for
  promotion and professional development within the
  business world.

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Course Objectives

• The course will familiarize you with the basic
  terms and theories, as well as with some classic
  and recent research, pointing more on
  theory-into practice school, that is more
  interdisciplinary, drawing on communication
  theory, psychology, anthropology,
  sociolinguistics, and other fields.

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Course Objectives

• Being part of this course will help you to pursue
  enough information, knowledge, practice of how to
  use interpersonal communication processes and
  skills to organize and to improve your
  business/organizational goals and culture
  (employment, firm development, communication and
  promotion, career development, etc.)

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LEARNING OBJECTIVES

• By the end of this course students will
• be able to
• Understand the importance of communication for
  every business
• Understand and apply the theoretical orientations
  and examples from the practice to various
  business environment

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LEARNING OBJECTIVES

• Be capable of creating and using effective
  communication strategies within the various
  business environments in accordance with the
  students professional goals
• Effectively use various techniques of internal
  and external business correspondence

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LEARNING OBJECTIVES

• Develop interpersonal skills that contribute to
  effective and satisfying personal, social and
  professional relationships
• Develop creative and personal approaches in
  business communication.

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• Passing Score The maximum number of credit
  points is collected during the semester, as
  follows.
• Mid-term Exam40 Credit Points,
• Final Exam 40 Credit Points.
• Homework, specific assignments and term papers
  20 Credit Points.
• Total100

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Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system
MGS system 10 10 9 9 8 8 7 7 6 6 5
100 Point system 95-100 90-94 85-89 80-84 75-79 70-74 65-69 60-64 55-59 50-54 lt50
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Exams (Mid-Term Exam, Final Exam, Make-up-1 Exam,
Make-up-2 Exam, Make-up-3 Exam, Upgrading
Exam) a. The examination is performed by
Mid-Term and Final Exam at the middle and at the
end of each semester respectively. b. The
passing score is 50 credit points.
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All students have the right to enter Upgrading
Exam after final exams. For this purpose, it is
necessary to make a written request. If they
have a lower point in the upgrading exam, this
point will be accepted as the passing score.
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Course Textbook Thomas E. Harris and Mark D.
Nelson (2007) Applied Organizational
Communication Theory and Practice in a Global
Environment - Third Edition Taylor Francis
Group New York and London Patrick Forsyth
Francis Kay (2008) The Art of Successful Business
Communication The Institution of Engineering and
Technology London
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Suggested books David Clutterbuck Sheila
Hirst (2002) Talking Business Making
Communication work The Item Group Ltd. Oxford.
Michael Bennie (2009)A Guide to Good Business
Communication 5th edition Oxford How to book
ltd. Helen Wilkie (2001)Writing, Spiking,
Listening The Essentials of Business
Communication Oxford Oxford How to Books, Ltd
13 978-18570-36930. Ethan F. Becker John
Wortmann (2009) Mastering communication at work
how to lead, manage and influence McGray-Hill
New York.
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• COURSE ATTENDANCE RULES
•  
•  Attendance criteria are calculated at the end of
  the semester before the final exam.
• Final exams attendance criteria are 72 of
  theoretical and practical hours for 14 weeks.
  Fractional figures would not be taken into
  consideration.
• Religious and national holidays will be
  considered as if had been attended. Official
  permits and health reports will be considered as
  if had been attended, but health reports and the
  other official permits can not exceed 15 of
  total course hours. These students should have at
  least 57 attandance for final exams.

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• COURSE ATTENDANCE RULES
•  
•  The students who attend 2 study programmes or
  the students who register the course again and
  there is overlapping in the lecture schedule, 36
  attendance is necessary to enter the final exam.
  For these students health reports and the other
  official permits can not exceed 6 of total
  course hours. These students should have at least
  30 attandance for final exams.
• Those students that do not have final exam
  attendance can not enter the makeup exams. They
  should repeat the course.

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• Course Textbooks
• Stella Ting-Toomey (1999) Communicating Across
  Cultures. The Guilford Press. NY

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1. Adopting a perspective

• FACE THE REALITY
• Organizations are all around us
• Can live without interaction
• Everlasting CHANGE

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What is organization? Communication in
organization?!
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What is organization? What is Communication?
What is Communication in Organization?!
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What is Communication?

• The term communication' covers just about any
  interaction with another person. It includes
  sharing information, ideas and feelings between
  people.
• At its most basic, communication is the transfer
  of information.
• Communication is a two-way activity between two
  or more people.

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What is organization?

• Organization is dynamic, living entity that have
  been put together to accomplish some type of
  purpose it is goal oriented.

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What is Communication in Organization?!
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BUSSINESS COMUNICATION
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Can live without interaction

• Ever-changing world of BC the digital age,
  change, diversity
• Communication in organizations organizations,
  leaders, individuals
• Understanding BC
• Perspectives communication as process,
  transactional perspective
• Organizations as systems
• Complex systems second order change, learning
  organizations, sense making, self organizing

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• Change is a ubiquitous phenomenon in
  organizations, and communication is central
  process in planning and implementing change
  (Jones, Watson, Gardner Gallios, 2004, pg.735)

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• COMMUNICATION IN ORGANIZATIONS - ORGANIZATIONS,
• - LEADERS,
• - INDIVIDUALS
• GOOD COMMUNUCATION SKILLS
• BAD COMMUNICATION SKILLS

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What is organizational communication?
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What is organizational communication?

• Organizational communication is the specific
  process through which information moves and is
  exchanged throughout an organization.

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• Katherine Miller(1995) in
• Organizational Communication Approaches and
  Processes
• Studying organizational communication requires
  looking at how communication processes contribute
  to the coordination of behavior in working toward
  organization and individual goals.

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• Conrad, C. and Poole, M. S. (1998), in Strategic
  organizational communication
• Break the definition of organizational
  communication in parts, by first defining
  communication and then analyses the organization.
  

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• Conrad, C. and Poole, M. S. (1998), in Strategic
  organizational communication define
  communication as a process through which people,
  acting together, create, sustain, and manage
  meanings through the use of verbal and nonverbal
  signs and symbols within a particular context
• They state that organizational communication,
  unlike interpersonal communication, is much more
  complex in that we communicate with our
  colleagues at work because we both like them and
  also because our responsibilities force us to do
  so.

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• UNDERSTANDING
• BUSSINESS COMMUNICATION
• AWARENESS
• MBWA Management By Wandering Around

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• Perspectives communication as process,
  transactional perspective
• COMMUNICATION IS A PROCESS
• ORGANIZATIONS CAN BE VIEWED MOST USEFULLY AS
  SYSTEMS OF BEHAVIOR

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• COMMUNICATION IS A PROCESS
• LINEAR MODEL OF COMMUNICATION
• INTERACTIONAL MODEL

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LINEAR MODEL OF COMMUNICATION
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INTERACTIONAL MODEL
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TRANSACTIONAL PERSPECTIVE

• COMPLEX AND DYNAMIC
• COMMUNICATION HAS NO NECESSERY BEGINNING OR END
• EVERYONE CAN BE SIMUTANEOUSLY AFFECTED AND CAN
  AFFECT EVERY MEMBER F THE TRANNSACTION

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TRANSACTIONAL PERSPECTIVE

• PAC System parallel transactions

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TRANSACTIONAL PERSPECTIVE

• PAC System

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Organizations as systems

• Organization is dynamic, living entity that have
  been put together to accomplish some type of
  purpose it is goal oriented.
• Organization is a system, existing within an
  environment and both created and controlled by
  the environment.
• Organization is organism.

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Organization function in varying states of
openness to the environment. Its boundaries are
permeable. It is in constant contact with the
environment
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Feedback
managers
Positive when it reinforces
Negative when it corrects the deviation
employees

• Entropy living systems tend toward
  disorganization, stagnation, chaos.
• (Organism self regulation)

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Systems as culture/ cultures as systems

• Every organization has its culture
• the way we do things around here
• Harris Nelson (2008) in Applied Organizational
  Communication, define Organizational
  Communication as study of meaningful behaviors
  within system and subsystems of the
  organizational culture

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To repeatOrganizational Communication

• What is organizational communication?
• Organizational communication is the specific
  process through which information moves and is
  exchanged throughout an organization.

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Definitions of Organizational Communication

• Katherine Miller(1995) in Organizational
• Communication Approaches and
• Processes
• Studying organizational communication requires
  looking at how communication processes contribute
  to the coordination of behavior in working toward
  organization and individual goals.

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Definitions of Organizational Communication

• Process through which organizations are created
  and in turn create and shape events. The process
  can be understood as a combination of process,
  people, messages, meaning, and purpose.

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The Importance of Organizational Communication

• Effective communications help individuals to
  understand and pursue organizational objectives.
• Organizational communications cover every
  management function.
• Organizational culture depends on communications.
• Communications improve both organizational and
  individual performance.

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