Unit G Workplace Readiness - PowerPoint PPT Presentation

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Unit G Workplace Readiness

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Unit G Workplace Readiness Objective 7.01 Recognize soft skills necessary in the workplace. – PowerPoint PPT presentation

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Title: Unit G Workplace Readiness


1
Unit G Workplace Readiness
  • Objective 7.01
  • Recognize soft skills necessary
  • in the workplace.

2
Soft Skills
  • A mix of necessary interpersonal skills and
    business skills that a successful person develops
    and nurtures.

3
Interpersonal Skills Are Soft Skills
  • Ethics
  • Integrity
  • Goal setting
  • Assertiveness
  • Professional conduct/etiquette
  • Positive Attitude
  • Empathy
  • Teamwork
  • Problem solving skills

4
Communication Skills Are Soft Skills
  • Two types of communication skills
  • Verbal communication
  • Nonverbal communication

5
Importance of Interpersonal Skills
  • Developing and maintaining positive human
    relations requires the use of soft skills.
  • Positive customer relations are the result of
    courtesy, interest, helpfulness, and tolerance.
    An employee is the face of the business or
    company. The way in which a customer is treated
    in a fashion retail store determines whether that
    customer will return. Repeat customers enable a
    business to become more successful.

6
Importance of Interpersonal Skills (cont.)
  • Employer/Employee relations
  • Happy employeesHappy customersMore profits
  • Companies strive to keep employees satisfied,
    motivated, and loyal by offering competitive
    wages, attractive benefits packages, and other
    incentives.
  • Benefits Added compensation other than money
    that an employer gives his/her employees.
  • Other incentives might include tuition
    reimbursement, special bonuses, special
    recognition, performance awards, and internal
    promotion programs.

7
Importance of Ethics
  • Ethics Guidelines for human behavior the study
    of moral choices and values.

8
Terms Related to Ethics
  • Morals The part of human behavior that can be
    evaluated in terms of right or wrong.
  • Standards Accepted levels of behavior to which
    individual behavior is compared.
  • Virtues Positive traits, such as loyalty,
    respect, honesty, and compassion, found within a
    person.
  • Utility principle The idea that the right
    action is best for everyone involved, not just
    for one individual.
  • Consequences The results of an action.

9
Ethical Behavior
  • Recognizing the difference between right and
    wrong, then choosing what is right.
  • Ethical people can be trusted to make the right
    decision, even when the decision does not benefit
    them.
  • Ethics deals with principles that apply to
    everyone, but these principles become personal
    and individual and vary depending on an
    individuals own belief system.
  • Sources of ethical beliefs

Higher authority, culture, intuition, reason
10
Ethics in the Workplace
  • The development of strong work ethic relies on
    self-discipline, self-control, initiative, and a
    productive work behavior.

11
Ethical Terms in the Workplace
  • Business ethics Applying principles of right
    and wrong to workplace situations.
  • Business ethics includes taking personal pride in
    accomplishments on the job and for the work
    itself.
  • This is an area of growing concern in todays
    workplace.
  • Code of ethics A systematic set of rules and
    procedures used to guide the behavior of an
    individual, a business, or a culture.
  • Employee duties The obligation of an employee
    to fulfill the job responsibilities and to give
    the employer a fair days work for the pay
    earned.

12
Ethical Terms in the Workplace (cont.)
  • Employee rights The entitlement of an employee
    to equal opportunity, fair pay, and safe working
    conditions.
  • Positive climate A work environment that
    fosters positive productivity, quality work,
    workplace values, commitment to excellence,
    constructive criticism, encouragement for growth,
    and continuing education.
  • Positive work ethics can be encouraged by
    managers practicing good principles of
    supervision.

13
Examples of Unethical Behavior
  • Conflict of interest, such as an employer
    pressuring an employee to do outside business
    with another company owned by the employers
    family
  • Employee conflicts that cause either or both
    employees to behave in an unethical manner
  • Immoral and/or illegal activity

14
Possible consequences of unethical behavior
  • Unethical behaviors may or may not also be
    illegal.
  • If news of unethical behavior reaches the media
    and/or the outside public, then poor public
    relations may result.
  • Unethical behavior can result in decreased
    profits for the business.
  • Possible lawsuits can occur as a result of
    unethical behavior.

15
Possible consequences of unethical behavior
(cont.)
  • If the law is broken the penalty may include jail
    time, as in the case involving Martha Stewart.
  • An employee who reports a business associate or
    superior for illegal, immoral, or unethical
    behavior may be identified as a whistle blower.

16
The Value of Teamwork
  • Teamwork The good working relationship among
    employees resulting from combined support,
    leadership, and cooperation.
  • Agreement A specific commitment made by a
    person or a group of people.
  • Consensus A collective agreement reached by the
    members of a group.
  • Employees are asked to work together as a team to
    complete a task. The more effectively and
    efficiently the team members work together, the
    more likely they are to achieve the desired goal
    for the business.

17
Effective Communication in the Workplace
  • Effective communication is the process of
    transmitting clearly understood messages between
    all involved parties.
  • The ability to communicate effectively is
    extremely important to a persons success in the
    workplace.
  • Communication of information is a primary
    resource for every business.

18
Nonverbal Communication
The ability to convey messages without using
words.
  • Body language such as hand gestures, facial
    expressions, eye contact, and other body
    movements
  • Personal appearance

19
Verbal Communication
The ability to convey messages with the use of
words.
  • Reading
  • Listening
  • Speaking
  • Writing

20
Verbal Communication--Reading
  • Critical in the fashion industry for reading
    fashion periodicals, journals, and reports that
    focus on marketing, forecasting, and trends
  • Letters, memos, emails, and requests must be read
    and responses communicated.

21
Verbal Communication--Listening
  • For communication to take place the receiver must
    listen to and understand the message being sent
    in order to respond.
  • Active listening Providing the speaker with
    feedback (a nod, smile or response) that
    indicates the message is being received and is
    understood.
  • Open-ended questioning Asking questions that
    require more than a yes or no response.
  • Allows more information to be retrieved from the
    customer/speaker
  • Shows genuine interest
  • Helps build stronger human relations by
    encouraging credibility and trust

22
Verbal Communication--Speaking
  • How well one speaks may prove to be a determining
    factor in the degree of his/her success in many
    fashion careers.
  • Speaking skills are equally important in
    one-on-one conversations or in presentations to a
    group.

23
Verbal CommunicationSpeaking (cont.)
  • One-on-one conversations with a customer might
    take place face to face or over a telephone.
  • Word choice and tone of voice should convey
    friendliness, sincerity, and interest in the
    customer.
  • Full attention should be paid to the customer.
  • When taking a telephone message, be certain to
    record the date and time of the call, who it is
    for, who is calling, the return telephone number,
    and the message.

24
Verbal CommunicationSpeaking (cont.)
  • Telephone orders must be recorded completely and
    accurately. It is recommended that the
    information be repeated to the caller to verify
    that the details are correct.
  • Remember to express appreciation to the customer.
  • While voice mail is a fast and effective way to
    communicate with someone who is not able to
    answer the telephone, the absence of face-to-face
    contact makes telephone manners and verbal skills
    very important.

25
Verbal Communication--Speaking (cont.)
  • Speaking to groups may occur in formal or
    informal situations.
  • One might be speaking with more than one customer
    in the retail store, making a presentation of a
    new line to a buyer, or delivering a workshop or
    speech to a group such as fashion educators or
    students.
  • Tailor the presentation for the specific
    audience.
  • Organize the presentation in a logical format.
  • Visual aids always enhance a presentation.
    Computer-aided presentations are used frequently
    in business and industry.
  • Speak correctly, slowly, clearly, and distinctly.
  • Practice the presentation.

26
Verbal Communication--Writing
  • Written documentation is important and is often
    required in the workplace.
  • Use of electronic media for written communication
    is becoming commonplace.
  • Attention to spelling, grammar, and sentence
    structure is critical.
  • If a document is handwritten, legibility is also
    critical.
  • Examples email, electronic calendaring, group
    news mailboxes, on-line services, Internet
    conferencing, business letters, memos, and
    reports

27
Barriers to Communication
  • Noise, distractions, or interruptions in service
    that interfere with sending or receiving the
    message
  • Language barriers
  • Information overload
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