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Unit G Workplace Readiness


Unit G Workplace Readiness Objective 7.01 Recognize soft skills necessary in the workplace. – PowerPoint PPT presentation

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Title: Unit G Workplace Readiness

Unit G Workplace Readiness
  • Objective 7.01
  • Recognize soft skills necessary
  • in the workplace.

Soft Skills
  • A mix of necessary interpersonal skills and
    business skills that a successful person develops
    and nurtures.

Interpersonal Skills Are Soft Skills
  • Ethics
  • Integrity
  • Goal setting
  • Assertiveness
  • Professional conduct/etiquette
  • Positive Attitude
  • Empathy
  • Teamwork
  • Problem solving skills

Communication Skills Are Soft Skills
  • Two types of communication skills
  • Verbal communication
  • Nonverbal communication

Importance of Interpersonal Skills
  • Developing and maintaining positive human
    relations requires the use of soft skills.
  • Positive customer relations are the result of
    courtesy, interest, helpfulness, and tolerance.
    An employee is the face of the business or
    company. The way in which a customer is treated
    in a fashion retail store determines whether that
    customer will return. Repeat customers enable a
    business to become more successful.

Importance of Interpersonal Skills (cont.)
  • Employer/Employee relations
  • Happy employeesHappy customersMore profits
  • Companies strive to keep employees satisfied,
    motivated, and loyal by offering competitive
    wages, attractive benefits packages, and other
  • Benefits Added compensation other than money
    that an employer gives his/her employees.
  • Other incentives might include tuition
    reimbursement, special bonuses, special
    recognition, performance awards, and internal
    promotion programs.

Importance of Ethics
  • Ethics Guidelines for human behavior the study
    of moral choices and values.

Terms Related to Ethics
  • Morals The part of human behavior that can be
    evaluated in terms of right or wrong.
  • Standards Accepted levels of behavior to which
    individual behavior is compared.
  • Virtues Positive traits, such as loyalty,
    respect, honesty, and compassion, found within a
  • Utility principle The idea that the right
    action is best for everyone involved, not just
    for one individual.
  • Consequences The results of an action.

Ethical Behavior
  • Recognizing the difference between right and
    wrong, then choosing what is right.
  • Ethical people can be trusted to make the right
    decision, even when the decision does not benefit
  • Ethics deals with principles that apply to
    everyone, but these principles become personal
    and individual and vary depending on an
    individuals own belief system.
  • Sources of ethical beliefs

Higher authority, culture, intuition, reason
Ethics in the Workplace
  • The development of strong work ethic relies on
    self-discipline, self-control, initiative, and a
    productive work behavior.

Ethical Terms in the Workplace
  • Business ethics Applying principles of right
    and wrong to workplace situations.
  • Business ethics includes taking personal pride in
    accomplishments on the job and for the work
  • This is an area of growing concern in todays
  • Code of ethics A systematic set of rules and
    procedures used to guide the behavior of an
    individual, a business, or a culture.
  • Employee duties The obligation of an employee
    to fulfill the job responsibilities and to give
    the employer a fair days work for the pay

Ethical Terms in the Workplace (cont.)
  • Employee rights The entitlement of an employee
    to equal opportunity, fair pay, and safe working
  • Positive climate A work environment that
    fosters positive productivity, quality work,
    workplace values, commitment to excellence,
    constructive criticism, encouragement for growth,
    and continuing education.
  • Positive work ethics can be encouraged by
    managers practicing good principles of

Examples of Unethical Behavior
  • Conflict of interest, such as an employer
    pressuring an employee to do outside business
    with another company owned by the employers
  • Employee conflicts that cause either or both
    employees to behave in an unethical manner
  • Immoral and/or illegal activity

Possible consequences of unethical behavior
  • Unethical behaviors may or may not also be
  • If news of unethical behavior reaches the media
    and/or the outside public, then poor public
    relations may result.
  • Unethical behavior can result in decreased
    profits for the business.
  • Possible lawsuits can occur as a result of
    unethical behavior.

Possible consequences of unethical behavior
  • If the law is broken the penalty may include jail
    time, as in the case involving Martha Stewart.
  • An employee who reports a business associate or
    superior for illegal, immoral, or unethical
    behavior may be identified as a whistle blower.

The Value of Teamwork
  • Teamwork The good working relationship among
    employees resulting from combined support,
    leadership, and cooperation.
  • Agreement A specific commitment made by a
    person or a group of people.
  • Consensus A collective agreement reached by the
    members of a group.
  • Employees are asked to work together as a team to
    complete a task. The more effectively and
    efficiently the team members work together, the
    more likely they are to achieve the desired goal
    for the business.

Effective Communication in the Workplace
  • Effective communication is the process of
    transmitting clearly understood messages between
    all involved parties.
  • The ability to communicate effectively is
    extremely important to a persons success in the
  • Communication of information is a primary
    resource for every business.

Nonverbal Communication
The ability to convey messages without using
  • Body language such as hand gestures, facial
    expressions, eye contact, and other body
  • Personal appearance

Verbal Communication
The ability to convey messages with the use of
  • Reading
  • Listening
  • Speaking
  • Writing

Verbal Communication--Reading
  • Critical in the fashion industry for reading
    fashion periodicals, journals, and reports that
    focus on marketing, forecasting, and trends
  • Letters, memos, emails, and requests must be read
    and responses communicated.

Verbal Communication--Listening
  • For communication to take place the receiver must
    listen to and understand the message being sent
    in order to respond.
  • Active listening Providing the speaker with
    feedback (a nod, smile or response) that
    indicates the message is being received and is
  • Open-ended questioning Asking questions that
    require more than a yes or no response.
  • Allows more information to be retrieved from the
  • Shows genuine interest
  • Helps build stronger human relations by
    encouraging credibility and trust

Verbal Communication--Speaking
  • How well one speaks may prove to be a determining
    factor in the degree of his/her success in many
    fashion careers.
  • Speaking skills are equally important in
    one-on-one conversations or in presentations to a

Verbal CommunicationSpeaking (cont.)
  • One-on-one conversations with a customer might
    take place face to face or over a telephone.
  • Word choice and tone of voice should convey
    friendliness, sincerity, and interest in the
  • Full attention should be paid to the customer.
  • When taking a telephone message, be certain to
    record the date and time of the call, who it is
    for, who is calling, the return telephone number,
    and the message.

Verbal CommunicationSpeaking (cont.)
  • Telephone orders must be recorded completely and
    accurately. It is recommended that the
    information be repeated to the caller to verify
    that the details are correct.
  • Remember to express appreciation to the customer.
  • While voice mail is a fast and effective way to
    communicate with someone who is not able to
    answer the telephone, the absence of face-to-face
    contact makes telephone manners and verbal skills
    very important.

Verbal Communication--Speaking (cont.)
  • Speaking to groups may occur in formal or
    informal situations.
  • One might be speaking with more than one customer
    in the retail store, making a presentation of a
    new line to a buyer, or delivering a workshop or
    speech to a group such as fashion educators or
  • Tailor the presentation for the specific
  • Organize the presentation in a logical format.
  • Visual aids always enhance a presentation.
    Computer-aided presentations are used frequently
    in business and industry.
  • Speak correctly, slowly, clearly, and distinctly.
  • Practice the presentation.

Verbal Communication--Writing
  • Written documentation is important and is often
    required in the workplace.
  • Use of electronic media for written communication
    is becoming commonplace.
  • Attention to spelling, grammar, and sentence
    structure is critical.
  • If a document is handwritten, legibility is also
  • Examples email, electronic calendaring, group
    news mailboxes, on-line services, Internet
    conferencing, business letters, memos, and

Barriers to Communication
  • Noise, distractions, or interruptions in service
    that interfere with sending or receiving the
  • Language barriers
  • Information overload
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