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Title: PowerPoint Presentation Subject: EMEA FY05 GTM theme Author: St phane Rousset Description: Derived from Corporate PPT Template. To be used for Oracle-internal ... – PowerPoint PPT presentation

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Title: eGovernment

  • Lessons Learned Whats Next ?
  • Imo Ukpong
  • Public Sector
  • Oracle African Operations

The Government - a valid Perception?
Source IFC
Two recognised paths to e- Government
Past Improve service
Future Save money
6 Principles
  1. Maintain and implement a service design and
    delivery strategy which improves the quality of
    public services, creates significant take-up by
    electronic channels and results in cost savings.
  2. Design and deliver all services on an e-enabled
    multi-channel basis, using research about
    customer needs, access and usability
    requirements, and exploiting self-service
    wherever possible.
  3. Utilize existing citizen or business e-enabled
    service providers before investing in or
    upgrading public services.
  4. Design and deliver services according to
    e-Government service standards.
  5. Set and manage a migration plan which
    progressively moves customers to cheaper channels
    and a lower cost per transaction, whilst
    maintaining or improving the quality of the
    service. Ensure there are specific milestones for
    switching off or winding down expensive channels.
  6. Set targets for, measure and manage customer
    usage of and satisfaction with the service.

Source UK, Cabinet Office e-Government Unit
The ABCD path for the new eGovernments
E - Egovernment
D Deployment Central/Local
C Citizen Business Service
B Budget Control efficiency
A Accountability transparency
The challenge of governments during the eFuture
Governments is challenged by a need for impacting
the society and business, not simple thru laws
and regulations - but thru interactions with its
constituents and thru its behaviour and culture!
The challenge of governments....
  • The reason for this are mainly five
  • The State is the largest economic actor in the
    countries with 45 of EUs GDP
  • The State is the biggest procurer (20 of all GDP
    is Public Sector consumption)
  • Governmental administrative burdens for the
    Businesses amount to 2-3 of GDP (much of this
    falls on the SMEs)
  • It is democratically accountable to raising
    demands from citizens businesses
  • Some challenges can only be solved with a
    Governmental drive and responsibility (poverty,
    pollution, security)

The eGovernment Equation
How eGovernment can enable a Better Government
S3Better government
Service Improve service to citizens businesses
Savings Improve efficiency and reduce costs
Security Safety Enable public security, justice
Oracle and our customers
Service Improve service to citizens businesses
Estonia, Parking fee thru Mobile
Mobile parking income grew to 12 percent of the
city's total parking revenue immediately after
the three-month testing period. The technology is
a big improvement over previous systems that
relied on tickets and cash machines
Oracle Solution Oracle Internet Platform Oracle
  • Estonian cities of Tallinn, Tartu, Pärnu, and
    Kuressaare currently pay for their parking over a
    mobile phone
  • An efficient payment method
  • Easier car inspection
  • Lower running costs, and increased revenue

The city of Tallinn has virtually eliminated the
debt collection risks and administrative costs
inherent in conventional parking systems
Hull City Council Boosts Customer Call Handling
Performance 67, Expects Annual Savings of
"Our key objective is service excellence through
improved efficiency, which will ultimately
provide more cost-effective, customer-focused
quality services."
  • Lost calls reduced from 14 to less than 1
  • Percentage of calls answered (in less than 10
    seconds) increased from 57 to over 98
  • Average phone waiting time reduced to three
  • Customer satisfaction ratings up to 98
  • Potential to save 190,000 or more annually due
    to operational efficiencies

Oracle Solution Oracle E-Business Suite CRM
applications (including Oracle Customer
Interaction Center, Oracle Scripting, Oracle
Mobile Field Service) Oracle9i Database Oracle9i
Application Server
Delivering Answers 67 Faster and Reducing
Dropped Calls by 94
St. Albans, UK
Funded by the DTLR, the e-democracy pilot will be
delivered by St Albans District Council in
partnership with suppliers BT and Oracle. The two
companies are amongst the countrys top
communications and software businesses. One of
the most ambitious trials in the country, St
Albans is the focus of government and experts
aiming to introduce online voting for the next
general election
Oracle Solution Oracle Internet Platform Oracle
9i Advanced Security
  • Internet Voting
  • Kiosk
  • Ten thousands of voters
  • J2EE
  • Wallet Manager

"Since this was a public election, we had very
high requirements for security and reliability,
which are two incredibly strong characteristics
of the Oracle9i Application Server"
Ministry of Foreign Affairs, Denmark
"The portal technology in Oracle9i Application
Server was easy to implement, enabling us to
create a very large, information-intensive portal
on time and within budget. In addition, the
support Oracle consulting provided from start to
finish was invaluable," said project manager,
Jorgen Hedegaard-Jensen, Ementor
Oracle Solution Oracle Internet Platform Oracle
Portal 3.0 Oracle Security Oracle
Ultrasearch Oracle Webcache Oracle XML Oracle
Single Signon Oracle Workflow
  • gt300.000 page hits per day per server (two)
  • gt 80.000 content items
  • 4 languages
  • Passed two security audits by two different
    independent security auditing organizations is the Official Window to Denmark
and is powered by Oracle Technology
Oracle and our customers
Savings Improve efficiency and reduce costs
Lithuanian Inter-Community Datawarehouse
"Using Oracle 9i integrated platform as well as a
number of unique data warehousing features allows
to establish a foundation for tax administration
process improvement "
  • Consolidates data from 7 Government Institutions
  • All taxation related information
  • Analysis of macroeconomic measures
  • Harmonization of taxation in accordance to EU
  • Taxation fraud detection
  • Over 30 analytical DataMarts
  • Information exchange environment
  • Administrated by Lithuanian State Tax Inspectorate

Oracle Solution Oracle9i Database Partitioning
option Oracle Warehouse Builder
The project implemented in close co-operation
with The Royal Danish Ministry of Taxation
under supervision of Danish Central Customs and
Taxation Administration
Statistics Bureau of the Slovak Republic
Oracle enables us to handle complex data
structures efficiently and to grow without
changing systems in the future. Milutín
Kristofic, Vice-President of the Statistical
Office of the Slovak Republic
Oracle Solution Oracle RDBMS Oracle CDE
Tools Oracle Case
  • Consistent data structure in a highly complex
  • Logical data security
  • Built in editing rules and checking procedures
    that ensure that no false data is entered
  • Openess
  • Data warehousing

Oracle Technology is used to build and run the
entire Statistical Information System
Oracle enables us to handle complex data
structures efficiently and to grow without
changing systems in the future
UK National Health Service (NHS)
"The Oracle Human Resource Management System
software means that our 29 different payroll and
38 different HR systems can be consolidated into
one integrated HR and Payroll system. This helps
ensure that the people that need it have access
to reliable, up to date information and complete
visibility of resources across the whole of the
NHS Andrew Foster, director of Human Resources
for the NHS
Oracle Solution Oracle Internet Platform Oracle
9i 9iAS RAC Oracle HRMS Oracle Payroll Oracle
Training Administration Oracle Tutor OFA Oracle
  • Oracle software will process details of 1.2
    million employees and will have approximately
    20,000 concurrent HR and Payroll professionals
    accessing the system
  • The selection was based on service delivery,
    commercial and contractual considerations

The anticipated savings from the implementation
can be channeled into other areas of the NHS
where it is most needed, such as patient care
State of Iceland, eGovernment
This IT investment provides the foundation for
modern Icelands IT infrastructure and enables us
to meet our citizens demands for improved public
service. - Gunnar Hall, Director of the State
Accounting Office in Iceland
Oracle Solution Oracle Internet Platform Oracle
9i Oracle 9iAS Oracle eBusiness Suite
  • Consolidated Information Applications
  • Cross Departments
  • 19,000 employees
  • Central Management De-centralized structure

... by the end of 2003, all of Icelands 540
public institutions offered Icelandic citizens
24 hour access to their services via the
The implementation of the Oracle E-Business Suite
will provide NATO with the mechanism by which we
can meet these goals and will enable the
development of more meaningful and timely
management information - NATO Programme Director,
Mr David Oakley
Oracle Solution Oracle RDBMS Oracle
Purchasing Oracle Financials Oracle WebEmployess
  • 700-plus users
  • NATO-wide Financial and Procurement solution
  • Integrates budgeting, budget execution, travel,
    treasury, disbursing, procurement and supply

together with Oracle we can ultimately provide a
modern standardised system operating NATO-wide
Achilles Delivers 17 Savings to Customers Using
Oracle Sourcing
"Oracle Sourcing is an excellent tool that
supports the complete auction process and enables
us to offer simple and effective auctions to a
multitude of clients."
  • Provide real-time, online auctions for utility,
    rail, and public sector companies
  • Achieve rapid ROI on auction software
  • Generate substantial cost reductions on goods and
    services for customers
  • Speed up the sourcing cycle
  • Outsource management of auction software to
    reduce risk and operating costs

Oracle Solution Sourcing E-Business Suite
Oracle Outsourcing has enabled us to achieve
market penetration for our product very quickly
Oracle and our customers
Security Safety Enable public security, justice
Hungarian Government
The Hungarian Ministry of the Interior used
Oracle9i Real Application Clusters, to power its
vote tabulating system used in the recent 2002
elections in Hungary to help ensure secure and
reliable processing of large volumes of data ,
Bahrain Ministry of Finance and National Economy
Oracle Solution Oracle Internet Platform Oracle
9i Oracle 9iAS Oracle 9i RAC
  • 2,000 PCs 35,000 Voting Centers 5.6 M voting
    data sheets in less than 4 hours
  • Clustering
  • Fault tolerant and Disaster Recovery Management

The first application of clustering technology by
the Central Data Processing, Registration and
Election of the Hungarian Ministry of the
Ministry of Defence, UK
"Oracle's expertise in defense development
systems and the excellent support we receive
contributes to the success of the ADMIS program."
-- Colonel Mike Manson, Program Manager, Ministry
of Defence
Oracle Solution Discoverer Desktop Edition
Oracle Database Enterprise Edition Oracle9i
Developer Suite Oracle Express Analyzer
Oracle9i Designer Oracle9i Forms
  • Provides a single, centralized, universally
    accessible repository of information Defence-wide
  • Delivers standard applications that ADMIS can
    customize quickly and cost-effectively to meet
    specific requirements
  • Provides regular technology upgrades and
    migration to Web deployment

"We decided to upgrade the database and use
Oracle's business intelligence and application
development tools in place of our existing ones,"
Bavarian Police, Germany
"Deployment of the Oracle9i Database has been key
to the successful implementation of our
infrastructure program" - Reinhard Riedel,
Executive of the IuK, Department of the Bavarian
Oracle Solution Oracle RDBMS Oracle 9iAS
  • State-wide integration across the corporate
    network providing universal access to current and
    legacy data
  • Dentralized repository
  • Fully scalable
  • Secure environment as required by a government

Migration from Informix to the Oracle9i Database
for deployment of the new strategic database
management system
The Dutch police force
"Oracle9i Application Server Wireless and Oracle
Spatial are a winning combination when it comes
to enablingwireless and location-based services."
Euro Beinat, CEO Geodan Mobile Solutions
Oracle Solution Oracle9iAS Wireless Oracle9i
Database Oracle9i Spatial
  • 20 more time for officers in the field
  • Real-time access to databases
  • Out-of-the box support for next generation
    location-based services
  • Reduced paper costs

Giving officers instant information would empower
them in fighting crime and provide better
information and service to citizens
eGovernmnet Evolution
3rd Wave Value for Money Holistic Global Trans-nat
ional PPP Shared Solutions New Services
2nd Wave Cost Focus Efficiency Process Red Tape
reduction Multi-channel Shared Technology Integrat
ed Solutions
1st Wave Service Focus Portals Self
Service Internet focus Technology Islands Silo
The Government - a valid Perception?
The Government - a valid Perception?
A Few of Oracles Government Customers
Oracle African Public Sector Customers
Senelec - Senegal Oracle Financials, logistics
and human resources CNSS Burkina Faso Oracle
General Ledger Energie du Mali Oracle
Financials, Logistics and Financial
Analyzer Sonabel - Burkina Faso Oracle
Financials and Logistics Government of Uganda
Treasury Solution for Government - Oracle Public
Sector Financials Central Bank of Nigeria (CBN)
Oracle E-Business Suite, HRMS, Business
Intelligence, Oracle Balanced Scorecard Ministry
of Finance Mauritius Oracle Financials Ministry
of Higher Education, Science and Technology,
Mozambique Lagos State, Nigeria Oracle
Financials, HRMS Central Bank of Nigeria
Treasury Solution for Government - Oracle Public
Sector Financials Government of Botswana -
Oracle Financials implementation for the Ministry
of Finance
Oracle EBS Africa Customers
Air Mauritius ERP - a key business driver,
upgrade of Oracle Applications environment to
R11i Wataniya Oracle Financials implemented
after three months Managem Morocco Mining company
in North Africa Oracle Project Accounting and
Oracle Financials implementation Bank of Uganda
took four months to implement inventory,
purchasing, order entry Ministry of Finance,
Mauritius reduced time with Oracle E-Business
Suite including Financials, HRMS, and
CRM Government of Botswana Accounting and
Budgeting System Project, and Government Payroll,
Pensions and Passages Project Lagos State Oracle
Financials, HRMS controlled costs, increased its
operational efficiency, empowered its workforce

Oracle Governments
  • Project Oracle, 1977
  • CIA, Langley
  • Customer No. 1
  • 3 of First 5 Customers Were US Federal Government
    / Dod Intelligence
  • Longest Running Relationship With Government of
    Any Software Vendor
  • Public Sector Customers in all 50 United States
    all 25 EU Country Members

Oracle Governments
  • Oracles Business was Established in Government
  • Dedicated Development Organization in UK US
  • Over 1,000 Professionals (Significant with
  • Oracle is used by 70 of the European
  • Since 1996, Oracle Federal Financials has been
    selected twice as much than any other vendor
  • Global Support for Oracle Public Sector Solutions
    (DoD, State Dept., NATO)
  • Public Sector is Oracles biggest industry in

Oracle Applications are used in All G7
Industrialized Nations
  • Canada
  • France
  • Germany
  • Japan
  • Italy
  • United Kingdom
  • United States

Oracle Applications are used in 20 of the 26 NATO
  • Belgium
  • Bulgaria
  • Canada
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Hungary
  • Iceland
  • Italy
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Spain
  • Turkey
  • United Kingdom
  • United States

Oracle Applications are used in 17 of the 25
European Union Member Nations
  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hungary
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Sweden
  • United Kingdom

and by EU itself!
Government Training Initiative
  • Objective
  • Cover the resource Gap on Technology market
    locally internationally
  • Program
  • Oracle Technology Diploma program 3-9Months
  • Accredited and by Oracle Corp
  • Workshops, OJT, e-Learning career training
    services for Partners
  • Education/Government Institution Society
  • Create more Jobs Help solve Unemployment
  • Increase Service export out of Nigeria
  • Could be Funded by USAID, WB or EU (successful
    examples in Africa)
  • Benefits
  • Create Jobs at low Cost (expected 70 will be
    hired immediately)
  • Improve the IT industry

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