Knowledge Management Systems Lecture 6 Payman Shafiee

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Knowledge Management SystemsLecture
6 Payman Shafiee
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KM SOFTWARES

• Knowledge management software (KM Software) is a
  subset of Enterprise content management software
  and which contains a range of software that
  specializes in the way information is collected,
  stored and/or accessed
• In Europe through the 1990s,3 KM Software was
  almost synonymous with groupware4 and groupware
  in this context is most popularly IBM's Lotus
  Notes. However, as Internet connections deliver
  faster Internet, such as through broadband,
  many On-demand products have evolved and are now
  leading suppliers of KM software

Source http//en.wikipedia.org Slides by
Payman Shafiee
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KM SOFTWARE

• KM Software in most cases provides a means of
  individuals, small groups or mid-sized businesses
  with ways to innovate, build new knowledge in the
  group, and/or improve customer experience. Knowled
  ge management tools (software) includes a range
  of about 1,500 or more different approaches1 to
  collect and contain information to then build
  knowledge that can be searched through
  specialised search tools including concept
  building tools and or visual search tools that
  present information in a connected manager not
  originally conceptualised by those collecting or
  maintaining the information database.

Source http//en.wikipedia.org Slides by
Payman Shafiee
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KM SOFTWARE

• KM Software ranges2 from small software
  packages for an individual to use, such
  as brainstorming software, to highly specialised
  enterprise software suitable for use by hundreds
  of employees. Often KM Software provides a key
  resource for employees working in customer
  service or telephone support industries, or
  sectors of large corporations.

Source http//en.wikipedia.org Slides by
Payman Shafiee
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VISUAL SEARCH

• One of the departures from the almost
  standard keyword search approach are those group
  of companies developing visual search techniques.
  A common visual search approach is the tree
  traversal where a folder is opened and inside the
  display of that folder are further sub-folders.
  This tree traversal approachrelies on the naming
  of folders to provide a rich enough indication as
  to what is contained in the next folder or level
  of folders.

Source http//en.wikipedia.org Slides by
Payman Shafiee
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 Enterprise content management software

• Enterprise Content Management (ECM) is the
  strategies, methods and tools used to capture,
  manage, store, preserve, and deliver content and
  documents related to organizational processes.
  ECM tools and strategies allow the management of
  an organization's unstructured information,
  wherever that information exists. 3

Source http//en.wikipedia.org Slides by
Payman Shafiee
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 Enterprise content management software

• The five ECM components and technologies of the
  ECM model were first defined by AIIM
  ( Association for Information and Image
  Management ) as follows
• capture
• manage
• store
• preserve
• deliver

Source http//en.wikipedia.org Slides by
Payman Shafiee
8
 Enterprise content management software

• The model includes in the "Manage" category five
  traditional application areas
• document management (DM),
• collaboration (or collaborative software,
  groupware),
• web content management (WCM) (including web
  portals),
• records management (RM) (archive and filing
  management systems on long-term storage media),
  and
• workflow/business process management (BPM).

Source http//en.wikipedia.org Slides by
Payman Shafiee
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 Enterprise content management software

• ECM market development
• Prior to 2003, the ECM market was dominated by a
  number of medium-sized independent vendors that
  fell into two categories. Those who had
  originated as Document Management companies
  (Advanced Processing Imaging, Documentum,
  FileNet, OpenText) and had begun adding on
  management of other enterprise content and those
  who had started as Web Content Management
  providers (Interwoven, Vignette, Stellent) and
  begun trying to branch out into managing other
  types of content such as business documents and
  rich media. Larger vendors such as IBM and Oracle
  also had offerings in this space and the market
  share remained largely fragmented.
• In 2002, Documentum had added collaboration
  capabilities with its acquisition of eRoom while
  Interwoven and Vignette countered with their
  respective acquisitions of iManage and
  Intraspect. Similarly, Documentum purchased
  Bulldog for its Digital Asset Management (DAM)
  capabilities while Interwoven and OpenText
  countered with acquisitions of MediaBin and
  Artesia. OpenText also acquired European
  companies IXOS and Red Dot to shore up its
  software portfolio.
• In October 2003, EMC Corporation began a period
  of market consolidation that continues today with
  a 1.5B USD acquisition of Documentum. This
  acquisition led to the creation of a new
  category, Information Lifecycle Management (ILM)
  that looked at the management and storage of
  content holistically from end user to software to
  middleware, to database with a particular focus
  on IT governance and management change control
  processes requirements for system availability
  and recovery times and service level agreements.
  Soon EMC's primarily competitors in the database
  space responded as IBM purchased FileNet and
  Oracle purchased Stellent in 2006. OpenText also
  purchased Hummingbird in 2006.
• Today, OpenText, Interwoven, and Vignette remain
  the three primary independent ECM vendors with
  OpenText far outpacing Interwoven and Vignette in
  terms of revenue and customer base. Other ECM
  vendors include Infonic's Document Manager,
  Computhink's ViewWise, IBM's FileNet, EMC's
  Documentum, Laserfiche, ColumbiaSoft, Microsoft
  Office SharePoint Server 2007, Hyland Software's
  OnBase, Xerox DocuShare, and Saperion.10
  Ever-Team, SunGard EXP, WAVE Corporation,
  Objective Corporation, and Xythos Software have
  been added in the Gartner Magic Quadrant for ECM
  2006.11
• In early 2007, independent analyst firm CMS Watch
  cited substantial turbulence among many ECM
  vendors, suggesting that even some of the biggest
  players in the market were undergoing significant
  changes. In addition 2007 has seen the emergence
  of Open Source options for ECM supplied by Nuxeo
  and Alfresco, along with S-a-a-S (Software as a
  Service) from Spring CM. In 2008 Jumper Networks
  released Jumper 2.0 the first ECM driven by a
  collaborative bookmarking engine.12 And in 2008
  Sense/Net released Sense/Net 6.0, the world's
  first enterprise grade, open source application
  suite for building integrated Enterprise Content
  Management (ECM, ECMS) and Enterprise Portal
  (EPS) solutions running on the .NET platform.
  Alan Pelz-Sharpe (2007-04-23). "Enterprise
  Content Management Marketplace Opportunities and
  Risks". CMS Watch.13

Source http//en.wikipedia.org Slides by
Payman Shafiee
10
 Enterprise content management software

• According to Gartner as of 2007,14 the ECM
  market leaders were Open Text Corporation, EMC
  (Documentum), IBM and Oracle Corporation.
• Hewlett-Packard (HP) entered the ECM space with
  its acquisition of Australian company Tower
  Software in 2008.
• There are a number of software companies that
  have sprung up to develop applications to
  complement ECM with specific functions and
  features. There are companies that provide third
  party document and image viewers such as LEAD
  Technologies, MS Technology and Accusoft. There
  are companies that provide workflows such as
  Office Gemini, SpringCM, and docAssist. There are
  also several companies that provide plugins for
  ECMs.
• The Web 2.0 wave has brought new players to the
  market with strength in web-based delivery.
  Koral, Box.net, and EchoSign, all available on
  the Salesforce.com AppExchange platform, are
  representative of this trend.15
• On January 22, 2009, British software company
  Autonomy Corporation announced that it was
  acquiring Interwoven for 775 million. According
  to the official press release, "The combination
  of Autonomy's Meaning Based Computing
  technologies (IDOL) (with its ability to
  understand content) with Interwoven's suite of
  products (focussed on managing the interactions
  of people and content) will create a new set of
  technologies, updating and enhancing Interwoven's
  products by significantly reducing the levels of
  manual effort now required. These technologies
  are ready to address the new need for
  manage-in-place and extend Autonomy's reach into
  a new customer base. Interwoven's products know
  what the customer interactions are, and
  Autonomy's IDOL will allow them to know what they
  mean."16
• Gartner estimates that the ECM market is worth
  approximately 2.9 billion in 2007 this is
  expected to grow at a CAGR of 12.9 through 2011.
  After a plethora of industry consolidation, only
  three or four major companies are left in this
  space, and the industry as a whole is undergoing
  a significant transformation as Microsoft
  commoditizes content management components.17
• According to Gartner, by 2008 75 percent of
  Global 2000 companies will have a desktop-focused
  and a process-focused content management
  implementation (0.9 probability) and ECM will
  continue to absorb other technologies, such as
  digital asset management and e-mail management.
  Gartner also predicted that there will be further
  market consolidation, acquisition and separation
  of vendors into platform and solution
  providers.citation needed

Source http//en.wikipedia.org Slides by
Payman Shafiee